In The Principles of Product Development Flow, Don Reinertsen writes, "Queues lie at the root of a large number of product development problems. They increase variability, risk, and cycle time. They decrease efficiency, quality, and motivation.”
Queues hide in plain sight, and most companies ignore them. Queues are hard to see initially but, once you're aware of them and their costs, they're hard to ignore.
In this talk, I'll review some theory on what queues are and why they matter. I'll then discuss some examples that we've seen at GameChanger. We've found that there's no silver bullet to crushing queues, and we've had to be creative when devising strategies to eliminate them.