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web-Based 
SERVICES 
Prac%cal 
Applica%ons 
for 
Insurance 
Carriers 
1
OVERVIEW 2 
Topics 
for 
Discussion 
1. Why 
Managed 
Services 
Ma=er 
to 
You 
2. Advantages 
of 
the 
Service 
Model 
3....
3 
WHY IT MATTERS 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
WHY IT MATTERS 
New 
Business 
Pressures 
4 
Expecta6ons 
are 
changing 
for: 
Work 
Habits 
and 
Company 
Culture 
Custom...
5 
WHY IT MATTERS 
Complacency 
Kills 
Businesses 
But 
I’m 
doing 
great 
as 
is. 
Average 
age 
of 
your 
employees, 
ag...
6 
WORK HABITS 
Genera6on 
Y 
60% 
2014 
40% Born after 1980 
Born before 1980 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLD...
7 
WORK HABITS 
Genera6on 
Y 
25% 
75% 
2025 
Born after 1980 
Born before 1980 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOL...
8 
WORK HABITS 
Recrui6ng 
and 
Reten6on 
50% 
Believe 
their 
employer 
discourages 
new 
ways 
of 
doing 
things 
and 
w...
9 
WORK HABITS 
Recrui6ng 
and 
Reten6on 
52% 
Expect 
to 
eventually 
work 
independently, 
instead 
of 
working 
for 
a ...
10 
WORK HABITS 
Since 
1994 
400% 
increase 
in 
“Fulfilling 
Career” 
while 
“Secure 
Career” 
has 
seen 
a 
54% 
declin...
11 
WORK HABITS 
Recrui6ng 
and 
Reten6on 
Millennials 
Expect 
Quality 
family 
and 
leisure 
%me 
Agency 
within 
an 
or...
12 
WORK HABITS 
Recrui6ng 
and 
Reten6on 
Millennials 
Expect 
Flexible 
work 
hours 
and 
loca%ons 
Inclusive 
company 
...
13 
CUSTOMERS 
Insured 
and 
Agent 
Experience 
Your 
customers 
have 
or 
will 
have 
op6ons. 
Your 
compe66on 
is 
con%n...
14 
CUSTOMERS 
Insured 
and 
Agent 
Experience 
You 
are 
compe6ng 
with: 
Large 
na%onal 
carriers 
Other 
local 
mutuals...
15 
CUSTOMERS 
Insured 
and 
Agent 
Experience 
Compe66ve 
Advantage 
( 
Three 
C’s 
) 
Customer 
Service 
Convenient 
Acc...
16 
CUSTOMERS 
Insured 
and 
Agent 
Experience 
Customer 
Service: 
Friendly, 
accessible 
customer 
service 
representa%v...
17 
CUSTOMERS 
Insured 
and 
Agent 
Experience 
Convenient 
Access: 
Quo%ng 
Policy 
Inquiry 
Endorsements 
First 
No%ce 
...
18 
CUSTOMERS 
Insured 
and 
Agent 
Experience 
Compe66ve 
Rates: 
You 
can 
reduce 
rates 
if 
you 
control 
your 
combin...
19 
EFFICIENCY 
Opportunity 
Cost 
Efficiency 
Is 
key 
to 
business 
success 
over 
the 
long 
term. 
WEB-BASED SERVICES ...
20 
EFFICIENCY 
Opportunity 
Cost 
Unnecessary 
costs 
steal 
resources 
from 
real 
business 
opportuni6es. 
WEB-BASED SE...
21 
EFFICIENCY 
Opportunity 
Cost 
Sunk 
Costs: 
Opera%ons 
Facili%es 
Processes 
Reinsurance 
Cost 
Opportuni6es: 
Custom...
22 
EFFICIENCY 
Efficiency 
at 
Scale 
Managed 
services 
can 
help 
you: 
Manage 
value 
added 
services 
instead 
of 
in...
23 
ADVANTAGES 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
ADVANTAGES 
Why 
Is 
This 
Model 
AZrac6ve? 
24 
8 
Dis6nct 
Advantages 
Managed 
IT 
Ongoing 
Updates 
Control 
Costs 
Ac...
25 
ADVANTAGES 
Why 
Is 
This 
Model 
AZrac6ve? 
Managed 
IT 
Dedicated 
Field 
Professionals 
24/7 
Support 
Drama%cally ...
26 
ADVANTAGES 
Why 
Is 
This 
Model 
AZrac6ve? 
Ongoing 
Updates 
Best 
Prac%ces 
Agile 
Project 
Management 
Con%nuous 
...
27 
ADVANTAGES 
Why 
Is 
This 
Model 
AZrac6ve? 
Controlled 
Costs 
Fixed 
Monthly 
Expense 
over 
Cap 
Ex 
Shared 
Costs ...
28 
ADVANTAGES 
Why 
Is 
This 
Model 
AZrac6ve? 
Accessibility 
Browsers 
are 
Ubiquitous 
on 
all 
Devices 
No 
VPN 
or 
...
29 
ADVANTAGES 
Why 
Is 
This 
Model 
AZrac6ve? 
Spreading 
Risk 
Unlikely 
Outage 
of 
All 
Systems 
Simultaneously 
Secu...
30 
ADVANTAGES 
Why 
Is 
This 
Model 
AZrac6ve? 
Disaster 
Recovery 
Servers 
Not 
in 
Your 
Building 
Backups 
Inherent 
...
31 
ADVANTAGES 
Why 
Is 
This 
Model 
AZrac6ve? 
Higher 
Security 
Build 
Upon 
Secure 
Infrastructure 
SOC 
/ 
PCI 
Audit...
32 
ADVANTAGES 
Why 
Is 
This 
Model 
AZrac6ve? 
Modern 
Technology 
Huge 
Range 
of 
Modern 
Technologies 
to 
U%lize 
We...
33 
BENEFITS 
Why 
Is 
This 
Model 
AZrac6ve? 
Address 
Business 
Pressures 
Staffing 
-­‐ 
A=ract 
Be=er 
Talent 
Custome...
34 
SERVICES 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
SERVICES 35 
Okay, 
but… 
How 
How 
do 
I 
leverage 
web 
services 
to 
drive 
value? 
WEB-BASED SERVICES 10/19/2014 PHIL ...
SERVICES 36 
Prac6cal 
Applica6on 
You 
may 
already 
use: 
Banking 
Investments 
Retail 
Medical 
Records 
Search 
Commun...
SERVICES 37 
Prac6cal 
Applica6on 
There 
are 
many 
applica6ons 
you 
can 
move 
to 
web 
services 
right 
now 
if 
you 
...
SERVICES 38 
Prac6cal 
Applica6on 
Email 
and 
Messaging 
Calendar 
and 
Planning 
Documents 
and 
Spreadsheets 
VoIP 
Pho...
SERVICES 39 
Prac6cal 
Applica6on 
Virtual 
Mee%ngs 
Website 
Development 
Time 
Tracking 
File 
Storage 
WEB-BASED SERVIC...
SERVICES 40 
Prac6cal 
Applica6on 
Marke%ng 
Campaigns 
Infrastructure 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
SERVICES 41 
Prac6cal 
Applica6on 
Email 
and 
Messages 
Storage 
Import 
History 
Tagging 
and 
Flagging 
Rules 
and 
Fil...
GOOGLE 42 
Email 
and 
Messaging 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
OFFICE 365 43 
Email 
and 
Messaging 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
ZOHO 44 
Email 
and 
Messaging 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
YAHOO 45 
Email 
and 
Messaging 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
SERVICES 46 
Key 
Differen6ators 
Calendar 
and 
Planning 
Interface 
Recurring 
Events 
Invita%ons 
Physical 
Resource 
S...
GOOGLE 47 
Calendar 
and 
Planning 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
OFFICE 365 48 
Calendar 
and 
Planning 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
ZOHO 49 
Calendar 
and 
Planning 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
YAHOO 50 
Calendar 
and 
Planning 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
SERVICES 51 
Key 
Differen6ators 
Documents 
and 
Sheets 
Web 
Interface 
Na%ve 
Applica%ons 
Formadng 
Sharing 
Sedngs 
F...
GOOGLE 52 
Documents 
and 
Spreadsheets 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
OFFFICE 365 53 
Documents 
and 
Spreadsheets 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
ZOHO 54 
Documents 
and 
Spreadsheets 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
AWS ZOCALO 55 
Documents 
and 
Spreadsheets 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
SERVICES 56 
Key 
Differen6ators 
VoIP 
Phones 
PBX 
Replacement 
Call 
Management 
Mul%-­‐Device 
Support 
Business 
SMS ...
RING CENTRAL 57 
VoIP 
Phones 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
MIGHTY CALL 58 
VoIP 
Phones 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
OOMA 59 
VoIP 
Phones 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
PHONE.COM 60 
VoIP 
Phones 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
SERVICES 61 
Key 
Differen6ators 
Virtual 
Mee6ngs 
Screen 
Share 
and 
Video 
Number 
of 
A=endees 
Audio 
and 
Video 
Cl...
RING CENTRAL 62 
Virtual 
Mee6ngs 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
GOTOMEETING 63 
Virtual 
Mee6ngs 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
WEBEX 64 
Virtual 
Mee6ngs 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
BLUEJEANS 65 
Virtual 
Mee6ngs 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
SERVICES 66 
Key 
Differen6ators 
Website 
Development 
Templates 
Content 
Management 
Style 
Editor 
Code 
/ 
No-­‐Code ...
SQUARESPACE 67 
Website 
Development 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
WIX 68 
Website 
Development 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
WEEBLY 69 
Website 
Development 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
NAMIC WEB SERVICES 70 
Website 
Development 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
SERVICES 71 
Key 
Differen6ators 
Time 
Tracking 
Dead 
simple 
interface 
Timer 
or 
Manual 
Entry 
Tagging 
/ 
Categoriz...
TOGGL 72 
Time 
Tracking 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
TIMECAMP 73 
Time 
Tracking 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
TIMELY 74 
Time 
Tracking 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
TIMELY 75 
Time 
Tracking 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
SERVICES 76 
Key 
Differen6ators 
File 
Storage 
Storage 
Space 
Desktop 
App 
Mobile 
Browser 
Mobile 
Preview 
Permissio...
GOOGLE DRIVE 77 
File 
Storage 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
DROPBOX 78 
File 
Storage 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
BOX 79 
File 
Storage 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
AMAZON S3 80 
File 
Storage 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
SERVICES 81 
Key 
Differen6ators 
Marke6ng 
Campaigns 
Templates 
Quality 
Analy%cs 
Contact 
Management 
Workflows 
Style...
MAIL CHIMP 82 
Marke6ng 
Campaigns 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
CONSTANT CONTACT 83 
Marke6ng 
Campaigns 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
ZOHO CAMPAIGNS 84 
Marke6ng 
Campaigns 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
SENDICATE 85 
Marke6ng 
Campaigns 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
SERVICES 86 
Key 
Differen6ators 
Infrastructure 
PaaS 
vs. 
IaaS 
Range 
of 
Services 
Pricing 
Disparity 
Soaware 
Archi...
AWS 87 
Infrastructure 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
GOOGLE APP ENGINE 88 
Infrastructure 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
MICROSOFT AZURE 89 
Infrastructure 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
RACKSPACE 90 
Infrastructure 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
91 
SUCCESS STORIES 
WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
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BriteCon 2014 Web Services

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This BriteCon presentation encourages BriteCore users to explore web services beyond insurance processing to meet the demands of today's business environment.

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BriteCon 2014 Web Services

  1. 1. web-Based SERVICES Prac%cal Applica%ons for Insurance Carriers 1
  2. 2. OVERVIEW 2 Topics for Discussion 1. Why Managed Services Ma=er to You 2. Advantages of the Service Model 3. Using Managed IT Services 4. First Hand Accounts WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  3. 3. 3 WHY IT MATTERS WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  4. 4. WHY IT MATTERS New Business Pressures 4 Expecta6ons are changing for: Work Habits and Company Culture Customer Service -­‐ Insured and Agent Experience Opera%onal Efficiency WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  5. 5. 5 WHY IT MATTERS Complacency Kills Businesses But I’m doing great as is. Average age of your employees, agents, insureds Con%nually refine your niche Parable of the boiling frog WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  6. 6. 6 WORK HABITS Genera6on Y 60% 2014 40% Born after 1980 Born before 1980 WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  7. 7. 7 WORK HABITS Genera6on Y 25% 75% 2025 Born after 1980 Born before 1980 WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  8. 8. 8 WORK HABITS Recrui6ng and Reten6on 50% Believe their employer discourages new ways of doing things and will not reward them for innova%ve ideas. WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  9. 9. 9 WORK HABITS Recrui6ng and Reten6on 52% Expect to eventually work independently, instead of working for a tradi%onal company. WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  10. 10. 10 WORK HABITS Since 1994 400% increase in “Fulfilling Career” while “Secure Career” has seen a 54% decline. WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  11. 11. 11 WORK HABITS Recrui6ng and Reten6on Millennials Expect Quality family and leisure %me Agency within an organiza%on Efficient use of their %me WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  12. 12. 12 WORK HABITS Recrui6ng and Reten6on Millennials Expect Flexible work hours and loca%ons Inclusive company culture, open management Intui%ve technology and high automa%on WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  13. 13. 13 CUSTOMERS Insured and Agent Experience Your customers have or will have op6ons. Your compe66on is con%nually improving. WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  14. 14. 14 CUSTOMERS Insured and Agent Experience You are compe6ng with: Large na%onal carriers Other local mutuals Direct to consumer channels WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  15. 15. 15 CUSTOMERS Insured and Agent Experience Compe66ve Advantage ( Three C’s ) Customer Service Convenient Access Compe%%ve Rates WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  16. 16. 16 CUSTOMERS Insured and Agent Experience Customer Service: Friendly, accessible customer service representa%ves Timely, fair claims se=lement Self-­‐service via mobile and web Relevant and targeted communica%on WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  17. 17. 17 CUSTOMERS Insured and Agent Experience Convenient Access: Quo%ng Policy Inquiry Endorsements First No%ce of Loss Claims Inquiry Billing Payments Documents WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  18. 18. 18 CUSTOMERS Insured and Agent Experience Compe66ve Rates: You can reduce rates if you control your combined ra%o Expense Ra%o: opera%ng efficiency, reinsurance expense Loss Ra%o: Risks analysis, data mining, underwri%ng WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  19. 19. 19 EFFICIENCY Opportunity Cost Efficiency Is key to business success over the long term. WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  20. 20. 20 EFFICIENCY Opportunity Cost Unnecessary costs steal resources from real business opportuni6es. WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  21. 21. 21 EFFICIENCY Opportunity Cost Sunk Costs: Opera%ons Facili%es Processes Reinsurance Cost Opportuni6es: Customer Experience Superior Staff and Service Automa%on Marke%ng and Expansion WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  22. 22. 22 EFFICIENCY Efficiency at Scale Managed services can help you: Manage value added services instead of infrastructure Lay a progressive technology founda%on Increase the quality of your staff Reallocate resources to add new value WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  23. 23. 23 ADVANTAGES WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  24. 24. ADVANTAGES Why Is This Model AZrac6ve? 24 8 Dis6nct Advantages Managed IT Ongoing Updates Control Costs Accessibility Spreading Risk Disaster Recovery Higher Security Modern Technology WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  25. 25. 25 ADVANTAGES Why Is This Model AZrac6ve? Managed IT Dedicated Field Professionals 24/7 Support Drama%cally Expanded Capabili%es Regular Maintenance WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  26. 26. 26 ADVANTAGES Why Is This Model AZrac6ve? Ongoing Updates Best Prac%ces Agile Project Management Con%nuous Release Steady Incremental Value WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  27. 27. 27 ADVANTAGES Why Is This Model AZrac6ve? Controlled Costs Fixed Monthly Expense over Cap Ex Shared Costs Pay Only for Required Capacity WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  28. 28. 28 ADVANTAGES Why Is This Model AZrac6ve? Accessibility Browsers are Ubiquitous on all Devices No VPN or RDC Required Extremely Low Down%me Browsers Already Contain Tools for Disabili%es WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  29. 29. 29 ADVANTAGES Why Is This Model AZrac6ve? Spreading Risk Unlikely Outage of All Systems Simultaneously Security Breach Contained Risk of Obsolescence is Minimized and Segmented Easier to Quickly Transi%on from One Service to Another WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  30. 30. 30 ADVANTAGES Why Is This Model AZrac6ve? Disaster Recovery Servers Not in Your Building Backups Inherent in Most Services Mul% Availability Zones with AWS Local Device Agnos%c WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  31. 31. 31 ADVANTAGES Why Is This Model AZrac6ve? Higher Security Build Upon Secure Infrastructure SOC / PCI Audits More Eyes Equals Be=er Assessment Many Contributors with Open Source WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  32. 32. 32 ADVANTAGES Why Is This Model AZrac6ve? Modern Technology Huge Range of Modern Technologies to U%lize Web Apps are Appealing to Higher Caliber of Developers Much Quicker to Deploy New Tech U%lize Combined Power of Infrastructure and Soaware WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  33. 33. 33 BENEFITS Why Is This Model AZrac6ve? Address Business Pressures Staffing -­‐ A=ract Be=er Talent Customers -­‐ Be=er Communica%on and Sales Channels Efficiency -­‐ Reduce Your Combined Ra%o WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  34. 34. 34 SERVICES WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  35. 35. SERVICES 35 Okay, but… How How do I leverage web services to drive value? WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  36. 36. SERVICES 36 Prac6cal Applica6on You may already use: Banking Investments Retail Medical Records Search Communica%ons Media Delivery Messaging WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  37. 37. SERVICES 37 Prac6cal Applica6on There are many applica6ons you can move to web services right now if you haven’t already. WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  38. 38. SERVICES 38 Prac6cal Applica6on Email and Messaging Calendar and Planning Documents and Spreadsheets VoIP Phone System WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  39. 39. SERVICES 39 Prac6cal Applica6on Virtual Mee%ngs Website Development Time Tracking File Storage WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  40. 40. SERVICES 40 Prac6cal Applica6on Marke%ng Campaigns Infrastructure WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  41. 41. SERVICES 41 Prac6cal Applica6on Email and Messages Storage Import History Tagging and Flagging Rules and Filters Integra%ons Spam Filtering Mobile Integra%on Admin Management WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  42. 42. GOOGLE 42 Email and Messaging WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  43. 43. OFFICE 365 43 Email and Messaging WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  44. 44. ZOHO 44 Email and Messaging WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  45. 45. YAHOO 45 Email and Messaging WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  46. 46. SERVICES 46 Key Differen6ators Calendar and Planning Interface Recurring Events Invita%ons Physical Resource Send As Integra%ons Mobile Integra%on Admin Management WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  47. 47. GOOGLE 47 Calendar and Planning WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  48. 48. OFFICE 365 48 Calendar and Planning WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  49. 49. ZOHO 49 Calendar and Planning WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  50. 50. YAHOO 50 Calendar and Planning WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  51. 51. SERVICES 51 Key Differen6ators Documents and Sheets Web Interface Na%ve Applica%ons Formadng Sharing Sedngs Familiarity Font Libraries WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  52. 52. GOOGLE 52 Documents and Spreadsheets WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  53. 53. OFFFICE 365 53 Documents and Spreadsheets WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  54. 54. ZOHO 54 Documents and Spreadsheets WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  55. 55. AWS ZOCALO 55 Documents and Spreadsheets WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  56. 56. SERVICES 56 Key Differen6ators VoIP Phones PBX Replacement Call Management Mul%-­‐Device Support Business SMS Integra%ons Faxing Transfer to Video Integra%ons WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  57. 57. RING CENTRAL 57 VoIP Phones WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  58. 58. MIGHTY CALL 58 VoIP Phones WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  59. 59. OOMA 59 VoIP Phones WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  60. 60. PHONE.COM 60 VoIP Phones WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  61. 61. SERVICES 61 Key Differen6ators Virtual Mee6ngs Screen Share and Video Number of A=endees Audio and Video Clarity Dependability Recording Switch Presenter Mobile Integra%on Sharing Focus Scope WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  62. 62. RING CENTRAL 62 Virtual Mee6ngs WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  63. 63. GOTOMEETING 63 Virtual Mee6ngs WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  64. 64. WEBEX 64 Virtual Mee6ngs WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  65. 65. BLUEJEANS 65 Virtual Mee6ngs WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  66. 66. SERVICES 66 Key Differen6ators Website Development Templates Content Management Style Editor Code / No-­‐Code SEO Op%miza%on Font Access Connected Services Speed WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  67. 67. SQUARESPACE 67 Website Development WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  68. 68. WIX 68 Website Development WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  69. 69. WEEBLY 69 Website Development WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  70. 70. NAMIC WEB SERVICES 70 Website Development WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  71. 71. SERVICES 71 Key Differen6ators Time Tracking Dead simple interface Timer or Manual Entry Tagging / Categorizing Permission Levels Repor%ng Integra%ons Export Mobile App WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  72. 72. TOGGL 72 Time Tracking WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  73. 73. TIMECAMP 73 Time Tracking WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  74. 74. TIMELY 74 Time Tracking WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  75. 75. TIMELY 75 Time Tracking WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  76. 76. SERVICES 76 Key Differen6ators File Storage Storage Space Desktop App Mobile Browser Mobile Preview Permissions Integra%ons -­‐ BIG HERE Rollback and Restore File organiza%on WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  77. 77. GOOGLE DRIVE 77 File Storage WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  78. 78. DROPBOX 78 File Storage WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  79. 79. BOX 79 File Storage WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  80. 80. AMAZON S3 80 File Storage WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  81. 81. SERVICES 81 Key Differen6ators Marke6ng Campaigns Templates Quality Analy%cs Contact Management Workflows Style Editors HTML Editor WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  82. 82. MAIL CHIMP 82 Marke6ng Campaigns WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  83. 83. CONSTANT CONTACT 83 Marke6ng Campaigns WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  84. 84. ZOHO CAMPAIGNS 84 Marke6ng Campaigns WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  85. 85. SENDICATE 85 Marke6ng Campaigns WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  86. 86. SERVICES 86 Key Differen6ators Infrastructure PaaS vs. IaaS Range of Services Pricing Disparity Soaware Architecture Servers or Workspaces Control vs. Simplicity IT Exper%se WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  87. 87. AWS 87 Infrastructure WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  88. 88. GOOGLE APP ENGINE 88 Infrastructure WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  89. 89. MICROSOFT AZURE 89 Infrastructure WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  90. 90. RACKSPACE 90 Infrastructure WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS
  91. 91. 91 SUCCESS STORIES WEB-BASED SERVICES 10/19/2014 PHIL REYNOLDS

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