PhaseWare, Inc.

McKinney, TX United States

Never let another incident fall through the cracks. Offer 24/7/365 customer support. Communicate with your customers through multiple channels. Take control of your incident management process with PhaseWare. PhaseWare provides simple, sophisticated, scalable customer service and support software at a reasonable price. • Centralize information on customers, incidents, and service level agreements. • Automate tasks and escalations according to predetermined business rules. • Harness customer self-service technology. • Communicate by phone, email, chat, and forums. Our comprehensive customer support management software is powerful, robust, intuitive, flexible, and afford