BPR in IRCTC

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BPR in IRCTC

  1. 1. BPR IN INDIAN RAILWAYS
  2. 2. Introduction to Indian Railways 150 years old 17 lakh workers  12000 trains every day  Carries 1.4 crore passengers & 16 lakh tonnes of goods everyday
  3. 3. Introduction to IRCTC • Started on 27th September, 1999 • Corporate Office-New Delhi • Headed by the Managing Director, assisted by Director(Catering Services, Tourism & Marketing and Finance) and nine Group General Managers. • > 2,03,000 tickets sold through IRCTC's website in a day.
  4. 4. Indian Railways Before After
  5. 5. Indian Railways Before After
  6. 6. Present Scenario (Mobile Ticketing) What we can do How to Start
  7. 7. Financial Performance 2007-2008 Total Income : Rs. 527.66 Cr 2008-2009 • Total Income: Rs. 618.77Cr Growth of 17.30 % in one year Major increase in the income achieved due to licensee catering quantum jump in internet ticketing tourism activities
  8. 8. Organization Change In IR Past Approach • Nothing can change • Restructuring and Rightsizing • Tariff focused Present Approach C H A N G E • Hope and excitement • Regeneration and competitiveness • Unit cost focused
  9. 9. Data showing the turnaround of IR
  10. 10. Usage of IT in Railways A large complex Infrastructure System with Large Geographical Dispersion such as the Indian Railways can benefit greatly from the intelligent use of IT -Freight Operations Information system ( FOIS) -Passenger Reservations System (PRS) -Unreserved Ticketing System (UTS) -Instant voice response system (IVRS) -Rail Net -E- Ticketing
  11. 11. REENGINEERING SERVICES PROVIDED Passenger Information Railway Reservation and ticketing Retiring rooms facilities at Stations Railway claims and refunds Catering and vending services
  12. 12. Latest BPR services • Duronto Trains • RFID for wagon and consignment racking
  13. 13. Conclusion “It is not the strongest of the species that survive, nor the most intelligent, but is the one most responsive to change.” “Revolutions don’t last, but Evolution does”
  14. 14. THANK YOU

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