© 2010 MASERGY Communications, Inc1
Solutions and
Corporate Overview
Innovative Products • Advanced Capabilities • Superio...
2
MASERGY delivers the strongest enterprise WAN experience in
the telecommunications industry
 Global network service pro...
3
Customers
© 2010 Masergy Communications, Inc
Financial Legal Manufacturing
4
Awards
 2010 – American Business Awards Finalist for Customer
Service
 2010 – Network Computing Award Finalist for Man...
5
Key Differentiators
© 2010 Masergy Communications, Inc
Global Ethernet
 Seamless Global Coverage
 Economies of Converg...
6
Global Network Reach
© 2010 Masergy Communications, Inc
Europe Asia-Pac
7
 Predictable business application performance
 Economies of convergence
 Business Flexibility
 Ethernet-Centric Deli...
8
Services Options
Intelligent Transport, Hosted Services, Managed Services
© 2010 Masergy Communications, Inc
9
Intelligent Bridge –
Global Ethernet Across MPLS
 MASERGY’s Intelligent Bridge is
deployed when native Ethernet
access ...
10
 Multiple VPN Options
– Layer 2 or Layer 3 point-to-
multipoint networking, or any
combination of Layer 2 and Layer
3 ...
- Internet Access
- Ease of IP routing
- End-to-end QoS
- All Service Planes
- Fully Meshed
- Layer 2 point to point
- Ext...
12
High Performance
Networking - Guaranteed
 Latency
– Latency Metrics Guaranteed per Route (POP to POP)
 Jitter (Voice ...
Built For Real-time
Application Transport
 Voice QoS
– Voice Grade IP Transport
– 100% packet delivery
– 100% packet in-s...
Intelligent Service Control
 Network Control
– Customer-controlled networking
– Secure portal access
– Real-time bandwidt...
 Granular Traffic Management Statistics
(Inbound/Outbound)
– By application, IP addresses, ports, planes, etc.
 Comprehe...
16
“Un-Carrier” Service
& Support
 Single-point-of-contact and accountability for service provisioning and
activation
 H...
17
Best-In-Class Customer
Experience
Net Promoter Score
Customer Service Cycle
© 2010 Masergy Communications, Inc
18
 Seamless Global Coverage
– Receive advanced network services at every business site, regardless of location
 Economi...
19
Back-Up Slides
© 2010 Masergy Communications, Inc
20
Key Differentiators
© 2010 Masergy Communications, Inc
Global Ethernet
 Seamless Global Coverage
 Economies of Conver...
Private IP VPN
Layer 3 MPLS Multipoint Transport Service
 Layer 3 solution with Layer 2-
equivalent security
 No DLCIs, ...
VPLS VPN
Layer 2 MPLS Multipoint Transport Service
 Layer 2, point-to-multipoint,
“Ethernet WAN” solution
 Protocol inde...
Virtual Private Wire Service (VPWS)
Layer 2 MPLS Transport Service
 Layer 2, point-to-point,
“Ethernet WAN” solution
 Pr...
Public IP
Layer 3 MPLS Internet Access
 Layer 3 private backbone
solution
 Open to public Internet
 Automatic failover ...
25
Other Hosted Services
 Hosted Remote Access (SSL VPN)
– Secure Access for Mobile and Remote Users
– Browser based acce...
26
Managed Services
 Managed Firewall
– OfficeScreen Firewall Solution
– Advanced Internet Gateway and Wireless Security
...
Hosted Remote Access
 Secure
– 128 bit SSL Encryption on the
web browser
 Easy to Use
– Accessible via standard Web
Brow...
Managed Firewall
 Increased productivity
– Wide area network functions like a
local area network
– Securely connecting re...
Managed Router
 Complete Lifecycle
Management
– MASERGY sources, installs,
configures, updates and
maintains the equipmen...
Business Continuity Port
 Affordable Disaster Recovery
– Secure failover communications
mechanism in case the primary
lin...
31
Net Promoter Score Comparison
(willingness to refer to peers)
© 2010 Masergy Communications, Inc
3% 6%
40%
51%
0%
20%
4...
Law Firm Customers Include
32 © 2010 Masergy Communications, Inc
Financial Customers Include
© 2010 Masergy Communications, Inc33
Manufacturing Customers Include
© 2010 Masergy Communications, Inc34
35
Global Network Reach
© 2010 Masergy Communications, Inc
36
Global Network Reach
© 2010 Masergy Communications, Inc
37
Global Network Reach
© 2010 Masergy Communications, Inc
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Masergy Corporate Overview Oct2010

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Masergy is a global network service provider with best-in-class Quality of Service for voice and video data traffic.

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  • This is one of two slides on the Intelligent Bridge. The purposes of this slide is to explain how we can delivery Ethernet to any business location, regardless of the availability of native Ethernet. The Intelligent Bridge takes any local access circuit on the Telco side and converts it into a multi-service Ethernet solution on the customer side. This is very powerful because it allows us to size the circuit to bandwidth requirements without sacrificing services.
  • Masergy Corporate Overview Oct2010

    1. 1. © 2010 MASERGY Communications, Inc1 Solutions and Corporate Overview Innovative Products • Advanced Capabilities • Superior Customer Experience
    2. 2. 2 MASERGY delivers the strongest enterprise WAN experience in the telecommunications industry  Global network service provider  Serving customers on six continents  Focused on enterprise segment  Debt Free and Cash Flow Positive  Global Leadership and Proven Services – First global native IP MPLS network (2001) – Customer-controlled networking (2001) – Global VPLS (2003) – Global Ethernet – Intelligent Transport (2004) – Service-embedded network management (2006) – Service-embedded remote access (2008) MASERGY at a Glance © 2010 Masergy Communications, Inc
    3. 3. 3 Customers © 2010 Masergy Communications, Inc Financial Legal Manufacturing
    4. 4. 4 Awards  2010 – American Business Awards Finalist for Customer Service  2010 – Network Computing Award Finalist for Managed Services Provider of The Year  2009 – Global Telecoms Business Innovation Award for Intra-European 3D Holographic Image Transmission  2009 – World Communications Award Finalist for Best Global Operator  2008 – Nemertes Pilot House Awards, including Best Overall Emerging Carrier and Best Overall MPLS Provider  2007 – Named to prestigious Inc. 500 list of fastest-growing private companies in the U.S.  2007 – Deloitte Fast 500 – One of Fastest Growing Technology Companies in North America  2006 – Deloitte Fast 500 Rising Star – 4th Fastest Growing Technology Company in North America  2005 – Network Magazine’s Innovation Award for Most Visionary Data Service  2004 – Light Reading’s “Leading Lights” Award for Best New Service  2004 – TMC Lab’s Innovation Award for the MASERGY Intelligent Service Control (ISC) © 2010 Masergy Communications, Inc
    5. 5. 5 Key Differentiators © 2010 Masergy Communications, Inc Global Ethernet  Seamless Global Coverage  Economies of Convergence Service Performance  End-to-End Quality of Service (QoS)  HD Video/TelePresence Transport Embedded Services  Real-Time Control  Granular Management & Reporting Customer Experience  Pro-Active Network Reporting  Responsive Customer Service
    6. 6. 6 Global Network Reach © 2010 Masergy Communications, Inc Europe Asia-Pac
    7. 7. 7  Predictable business application performance  Economies of convergence  Business Flexibility  Ethernet-Centric Delivery Native IP MPLS Backbone MASERGY’s global IP MPLS network provides up to six classes of service for converged WAN or dedicated network services © 2010 Masergy Communications, Inc
    8. 8. 8 Services Options Intelligent Transport, Hosted Services, Managed Services © 2010 Masergy Communications, Inc
    9. 9. 9 Intelligent Bridge – Global Ethernet Across MPLS  MASERGY’s Intelligent Bridge is deployed when native Ethernet access is unavailable  Native Ethernet VLANs can be bridged across TDM Access Connections (i.e. T1/E1s, DS3s, etc.) via Bridge Control Protocol  Ethernet handoffs at each location reduce CPE costs and simplify network management  The Intelligent Bridge provides multiple VPN options on the same access circuit  Public IP is available with any VPN selection on the same access circuit at no additional cost © 2010 Masergy Communications, Inc
    10. 10. 10  Multiple VPN Options – Layer 2 or Layer 3 point-to- multipoint networking, or any combination of Layer 2 and Layer 3 virtual private network  Public and Private IP on Circuit – Multiple VLANs on the same circuit/network (e.g., one VLAN for Private IP network traffic, and separate VLANs for Public Internet and/or Extranet traffic) Intelligent Bridge – Multiple VPN Options © 2010 Masergy Communications, Inc
    11. 11. - Internet Access - Ease of IP routing - End-to-end QoS - All Service Planes - Fully Meshed - Layer 2 point to point - Extended LAN Service - Ethernet WAN - All Service Planes - Protocol Independent - RFC 4762 based - Layer 2 point to multipoint - Extended LAN Service - Ethernet WAN - All Service Planes - Protocol Independent - RFC 4364 based - Layer 3 Private - Ease of IP routing - Secure - All Service Planes - Fully Meshed Network Transport Options 11 © 2010 Masergy Communications, Inc
    12. 12. 12 High Performance Networking - Guaranteed  Latency – Latency Metrics Guaranteed per Route (POP to POP)  Jitter (Voice & Video): < 1ms (POP to POP)  Fast-Failover (Voice & Video): < 1 Sec  Proactive Customer Notification: < 5 Minutes MASERGY offers the strongest global Service Level Agreement (SLA) in the telecommunications industry.  Service Availability – 99.999% USA (cont.) – 99.999% Europe – 99.9% Asia Pac – 99.75% Rest of World  Packet Delivery – Normal Plane = 99.9% – Priority Plane = 99.9% – Critical Plane = 99.99% – Voice Plane = 100%, in sequence (Site to Site) – Video Plane = 100%, in sequence (Site to Site) © 2010 Masergy Communications, Inc
    13. 13. Built For Real-time Application Transport  Voice QoS – Voice Grade IP Transport – 100% packet delivery – 100% packet in-sequence – <1ms Jitter – <1sec Fast Failover – Call Completion (On-net to On-net, On-net to PSTN) – Call Compression (G.711 and G.729)  Video QoS – Superior Quality, High Definition IP Video • 100% Packet Delivery • 100% Packet In-Sequence • <1ms Jitter • <1sec Fast Failover – IP Multicast – Video Exchange Access/MPLS Extranet • Provides seamless video networking across disparate networks on multiple carriers while maintaining complete QoS and security Build your WAN solution or overlay network using the highest performing global network for real-time applications 13 © 2010 Masergy Communications, Inc
    14. 14. Intelligent Service Control  Network Control – Customer-controlled networking – Secure portal access – Real-time bandwidth changes – Total account management  Comprehensive Self-service Portal – Acct./User Management – Bandwidth Management – View graphically – Svc. Plane Management – View usage graphically – Viewing of billing information – Submission and viewing of trouble tickets – Service summary view – Site – Service – Customer autonomy Award-winning service portal allows customers to manage and control their networks – day or night Other Hosted Managed Services14 © 2010 Masergy Communications, Inc
    15. 15.  Granular Traffic Management Statistics (Inbound/Outbound) – By application, IP addresses, ports, planes, etc.  Comprehensive View of Your Network – Layer 2 and 3 traffic analysis – Select time frame: seconds, minutes, days, months – Detailed filtering and filter management – Set/Choose Alarms/Thresholds – Set/Choose Time Zones – Edit/Define your Applications – Export data into csv – Print Graphs (PDF)  Active Network Map – Top 15 locations’ traffic – Identify IP Addresses driving traffic via Tree Maps  Automatically Integrated – No equipment or software to buy, test, deploy or maintain – No bandwidth utilization – No impact on latency Intelligent Network Analyst Hosted network management service provides a unique, real-time view of your total network status Other Hosted Managed Services15 © 2010 Masergy Communications, Inc
    16. 16. 16 “Un-Carrier” Service & Support  Single-point-of-contact and accountability for service provisioning and activation  Highly-Responsive Support Methodology – A qualified engineer answers the phone every time you call (no IVR/phone queues) – We own the service, and any problems, end-to-end – We communicate honestly and often – We disengage only with customer approval  Global support, including seamless: – Account Management – LEC/local loop delivery and management – Project management for migration – Support – Systems – Billing (centralized and/or local billing)  Proactive monitoring and problem resolution (24 x 7 x 365)  Proactive customer notification © 2010 Masergy Communications, Inc
    17. 17. 17 Best-In-Class Customer Experience Net Promoter Score Customer Service Cycle © 2010 Masergy Communications, Inc
    18. 18. 18  Seamless Global Coverage – Receive advanced network services at every business site, regardless of location  Economies of Convergence – Improve your WAN’s efficiency while lowering your network and operational costs  End-to-End QoS – Experience 100% packet delivery for real-time applications  HD Video/Telepresence Transport – Superior-quality transport service for flawless video performance  Real-Time Control – Modify your bandwidth or network services with a simple click of a mouse  Granular Management & Reporting – View detailed network traffic performance statistics and generate your own reports  Proactive Network Support – Experience proactive network monitoring and service notification  Responsive Service Support – Enjoy a single point of accountability for provisioning your global WAN services MASERGY’s Advantages for Enterprises © 2010 Masergy Communications, Inc
    19. 19. 19 Back-Up Slides © 2010 Masergy Communications, Inc
    20. 20. 20 Key Differentiators © 2010 Masergy Communications, Inc Global Ethernet  Seamless Global Coverage  Economies of Convergence Service Performance  End-to-End Quality of Service (QoS)  HD Video/TelePresence Transport Embedded Services  Real-Time Control  Granular Management & Reporting Customer Experience  Pro-Active Network Reporting  Responsive Customer Service
    21. 21. Private IP VPN Layer 3 MPLS Multipoint Transport Service  Layer 3 solution with Layer 2- equivalent security  No DLCIs, PVCs, or CIRs to configure and manage  Automatic failover for Disaster Recovery (via eBGP in cloud)  Inherently fully meshed 21 © 2010 Masergy Communications, Inc
    22. 22. VPLS VPN Layer 2 MPLS Multipoint Transport Service  Layer 2, point-to-multipoint, “Ethernet WAN” solution  Protocol independent (OSPF, EIGRP, SNA, AppleTalk)  No DLCIs, PVCs, or CIRs to configure and manage  Automatic failover for Disaster Recovery  Inherently fully meshed  Low management overhead, very efficient (same as LAN Ethernet) 22 © 2010 Masergy Communications, Inc
    23. 23. Virtual Private Wire Service (VPWS) Layer 2 MPLS Transport Service  Layer 2, point-to-point, “Ethernet WAN” solution  Protocol independent (OSPF, EIGRP, SNA, AppleTalk)  No DLCIs, PVCs, or CIRs to configure and manage  Automatic failover for Disaster Recovery  Low management overhead, very efficient (same as LAN Ethernet) 23 © 2010 Masergy Communications, Inc
    24. 24. Public IP Layer 3 MPLS Internet Access  Layer 3 private backbone solution  Open to public Internet  Automatic failover for Disaster Recovery (via eBGP in cloud)  Inherently fully meshed 24 © 2010 Masergy Communications, Inc
    25. 25. 25 Other Hosted Services  Hosted Remote Access (SSL VPN) – Secure Access for Mobile and Remote Users – Browser based access to internal resources – Redundant, hosted SSL Appliances – Monitored and managed 24 x 7 x 365 © 2010 Masergy Communications, Inc
    26. 26. 26 Managed Services  Managed Firewall – OfficeScreen Firewall Solution – Advanced Internet Gateway and Wireless Security – Proactive Management of IPSec VPN – Hardware Accelerated POS Network – 24x7x365 monitoring and troubleshooting – No capital expenditures  Managed Router – Full suite of CPE procurement, installation, maintenance, and fault & configuration management services – End-to-end solutions can include: • Staging, Configuration and Installation of CPE • Onsite break-fix • Configuration and Fault Management • Demarc extensions (*Additional charges will apply)  Business Continuity Port – Affordable Disaster Recovery – Global Reach and Support – Secure, Simple and Scalable © 2010 Masergy Communications, Inc
    27. 27. Hosted Remote Access  Secure – 128 bit SSL Encryption on the web browser  Easy to Use – Accessible via standard Web Browsers – Quick, reliable and easy to use centralized access to complex applications – No IPSec client to install or maintain – Single applet that runs if the end user needs to access Network Connect  Scalable – Easy to add users  Economical – Low monthly fee for a fully managed Enterprise Class Remote Access solution – No capital expenditures 27 © 2010 Masergy Communications, Inc
    28. 28. Managed Firewall  Increased productivity – Wide area network functions like a local area network – Securely connecting remote offices & users – Maximize mission-critical uptime & resource availability  Advanced network security and protection – Solid site security with optional advanced functionality – Protect against traffic interception & data theft – Comply with government mandates – Eliminate threat of technology obsolescence  Proactive, expert support and monitoring – 24 x 7 x 365 monitoring & troubleshooting – Overnight replacement of failed equipment 28 © 2010 Masergy Communications, Inc
    29. 29. Managed Router  Complete Lifecycle Management – MASERGY sources, installs, configures, updates and maintains the equipment for the term of the contract  Increased Productivity via increased uptime – 24 x 7 x 365 monitoring – Fault diagnosis, escalation and resolution – Customer configurations done in our NOC to ensure your network is optimized  Cost containment – One low monthly fee covers it all – Router, equipment and management 29 © 2010 Masergy Communications, Inc
    30. 30. Business Continuity Port  Affordable Disaster Recovery – Secure failover communications mechanism in case the primary link is unavailable  Simple – Easy to implement with seamless integration  Scalable – Easy to reconfigure as your business expands  Secure – Industry standard encrypted traffic  Global Reach – Enables easy WAN connectivity to hard to reach locations Requirements – MASERGY Layer 3 circuits installed – Customer provided broadband interface with Static IP address – Customer-provided equipment that can terminate IPSec tunnels Key Benefits 30 © 2010 Masergy Communications, Inc
    31. 31. 31 Net Promoter Score Comparison (willingness to refer to peers) © 2010 Masergy Communications, Inc 3% 6% 40% 51% 0% 20% 40% 60% 80% 100% Not at all Willing Somewhat Willing Willing Very Willing Detractors Promoters 9% 40% 51% MASERGY Net Promoter Score – 42% 13% 24% 23% 40% 0% 20% 40% 60% 80% 100% Not at all Willing Somewhat Willing Willing Very Willing Detractors Promoters 37% 23% 40% Industry Average Net Promoter Score – 3%
    32. 32. Law Firm Customers Include 32 © 2010 Masergy Communications, Inc
    33. 33. Financial Customers Include © 2010 Masergy Communications, Inc33
    34. 34. Manufacturing Customers Include © 2010 Masergy Communications, Inc34
    35. 35. 35 Global Network Reach © 2010 Masergy Communications, Inc
    36. 36. 36 Global Network Reach © 2010 Masergy Communications, Inc
    37. 37. 37 Global Network Reach © 2010 Masergy Communications, Inc

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