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Digital
differences
Kathryn Zickuhr, Research Analyst
Pew Research Center’s Internet & American Life Project

Wichita State University Elliott School of Communications
October 17, 2012
Kathryn Zickuhr
Research Analyst
Pew Research Center’s
Internet & American Life Project
kzickuhr@pewinternet.org

@kzickuhr
@pewinternet
@pewresearch
PewResearchCenter
•  Public opinion attitudes toward the press, politics and
   public policy issues
•  The performance of the U.S. press
•  The social impact of technology
•  Worldwide public opinion
•  Religion and public life
•  The U.S. Hispanic population
•  Social and demographic trends

pewresearch.org
PewResearchCenter
•  Public opinion attitudes toward the press, politics and
   public policy issues
•  The performance of the U.S. press
•  The social impact of technology
•  Worldwide public opinion
•  Religion and public life
•  The U.S. Hispanic population
•  Social and demographic trends

pewresearch.org
About Pew Internet
•  Part of the Pew Research Center, a non-
   partisan “fact tank” in Washington, DC.
  –  Provide high quality, objective data to
     policymakers, journalists, researchers, etc.
•  Does not promote specific technologies or
   make policy recommendations
•  All slides, reports, and data sets are
   available at pewinternet.org
About our research
All data from nationally representative
telephone surveys:
•  United States only
•  Adults (ages 18+) and teens (ages 12-17)
•  In English and Spanish
•  On landlines and cell phones

Qualitative: Focus groups, online panels
Factors
•    Age group
•    Race/ethnicity
•    Household income
•    Educational attainment
•    Quality of access
Internet
Internet use since 1995
% of adults ages 18+ who go online

 90%
                                     82%	
  
 80%
                                     (April	
  
 70%                                 2012)	
  
 60%

 50%

 40%

 30%

 20%

 10%    14%	
  (June	
  1995)	
  
  0%



Source: Pew Internet surveys
Almost two-thirds of American adults
have home broadband
                                Dial-up   Broadband
 80%


 70%
                                                                              66%
 60%


 50%


 40%


 30%


 20%


 10%
                                                                              3%
  0%
   June April March March April March March March April April May Aug April
   2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
Source: Pew Internet surveys


@kzickuhr	
  @pewinternet	
                                         pewinternet.org	
  
What is the MAIN reason you do not use
the internet? (asked of non-users)
                  Just not interested                                                                              31%	
  
           Don't have a computer                                            12%	
  
                       Too expensive                                    10%	
  
                          Too difficult                              9%	
  
                It's a waste of time                             7%	
  
         Don't have time to learn                             6%	
  
               Don't have a access                            6%	
  
                Don’t want/need it                        4%	
  
                     Too old to learn                     4%	
  
                   Physically unable                2%	
  
               Just don't know how                  2%	
  
Worried about viruses/spam/etc                     1%	
  
                                          0%	
          5%	
       10%	
      15%	
     20%	
     25%	
     30%	
        35%	
  
 Source: Pew Internet 2009 survey.
@kzickuhr	
  @pewinternet	
                                                                                  pewinternet.org	
  
Internet use vs home broadband by age
                                     Use	
  Internet	
               Have	
  home	
  broadband	
  
  100	
        97	
  
                                               91	
  
   90	
  
   80	
                     75	
                            77	
              77	
  
   70	
                                                                                    62	
  
   60	
                                                                                              53	
  
   50	
  
                                                                                                                        39	
  
   40	
  
   30	
  
   20	
  
   10	
  
    0	
  
                   18-­‐29	
                       30-­‐49	
                      50-­‐64	
                   65+	
  

% of all adults 18+
                                                                                                      @kzickuhr	
  @pewinternet	
  
Source: Pew Internet April 2012 survey.                                                                       pewinternet.org	
  
Internet use vs home broadband by
yearly household income
                                    Use	
  Internet	
              Have	
  home	
  broadband	
  
  100	
                                                                                            97	
  
                                                                            93	
  
   90	
                                       87	
                                    85	
                     87	
  
   80	
          71	
                                     68	
  
   70	
  
   60	
  
   50	
                    46	
  
   40	
  
   30	
  
   20	
  
   10	
  
    0	
  
            Less	
  than	
  $30,000	
   $30k-­‐$49,999	
                  $50k-­‐$74,999	
         $75,000+	
  

% of all adults 18+
                                                                                                    @kzickuhr	
  @pewinternet	
  
Source: Pew Internet April 2012 survey.                                                                     pewinternet.org	
  
Internet use vs home broadband by
educational attainment
                                         Use	
  Internet	
              Have	
  home	
  broadband	
  
    100	
                                                                                                   95	
  
                                                                                 90	
                                  87	
  
     90	
  
     80	
                                          75	
                                       74	
  
     70	
  
                     58	
                                      55	
  
     60	
  
     50	
  
     40	
                       34	
  
     30	
  
     20	
  
     10	
  
      0	
  
                 No	
  high	
  school	
       High	
  school	
  grad	
         Some	
  College	
            College	
  +	
  
                      diploma	
  
                                                                                                        % of all adults 18+
                                                                                          Source: Pew Internet April 2012 survey.
@kzickuhr	
  @pewinternet	
  
Internet use vs home broadband by
race/ethnicity
                              Use	
  Internet	
          Have	
  home	
  broadband	
  
  100	
  
   90	
          84	
  
   80	
                                             77	
                             75	
  
                              71	
  
   70	
  
   60	
                                                           54	
                                51	
  
   50	
  
   40	
  
   30	
  
   20	
  
   10	
  
    0	
  
            White,	
  Non-­‐Hispanic	
         Black,	
  Non-­‐Hispanic	
     Hispanic	
  (English-­‐	
  and	
  
                                                                                Spanish-­‐speaking)	
  
% of all adults 18+
                                                                                              @kzickuhr	
  @pewinternet	
  
Source: Pew Internet April 2012 survey.                                                               pewinternet.org	
  
Gadgets
Gadget ownership by age group
          Ages 18-29            Age 30-49           Ages 50-64          Age 65+
 100%

  90%

  80%

  70%

  60%

  50%

  40%

  30%

  20%

  10%

   0%

        Cell phones       Desktops         Laptops          E-readers     Tablets

Source: Pew Internet surveys. Data is for adults age 18+.                pewinternet.org
Gadgets by household income
         < $30k/yr         $30k-$49,999            $50k-$74,999         $75k+
 120%



 100%



  80%



  60%



  40%



  20%



   0%

        Cell phones       Desktops         Laptops          E-readers    Tablets

Source: Pew Internet surveys. Data is for adults age 18+.               pewinternet.org
Gadget ownership by education
        No high school diploma       High school grad       Some college    College +
 100%

  90%

  80%

  70%

  60%

  50%

  40%

  30%

  20%

  10%

   0%

        Cell phones       Desktops         Laptops          E-readers       Tablets

Source: Pew Internet surveys. Data is for adults age 18+.                  pewinternet.org
Gadget ownership by race/ethnicity
                       White                Black                Hispanic*
 100%

  90%

  80%

  70%

  60%

  50%

  40%

  30%

  20%

  10%

   0%

        Cell phones       Desktops         Laptops          E-readers              Tablets

Source: Pew Internet surveys. Data is for adults age 18+.      *	
  English-­‐	
  and	
  Spanish-­‐speaking	
  
Amost nine in ten adults (and three-
   quarters of teens) have a cell phone
   100	
                        95%	
         94%	
  
                                                             86%	
  
               77%	
  
     80	
  
                                                                             67%	
  
     60	
  

     40	
  

     20	
  

       0	
  
               12-­‐17	
        18-­‐29	
     30-­‐49	
      50-­‐64	
        65+	
  
               Teen data: July 2011                         Adult data: Feb 2012

Source: Pew Internet surveys.                                              pewinternet.org
Cell phone ownership (total) by
race/ethnicity
  100%	
  
   90%	
  
   80%	
  
   70%	
  
   60%	
  
   50%	
  
                   87%	
              88%	
                                    88%	
  
   40%	
                                                                                                                                                   Cell	
  phone	
  (total)	
  
   30%	
  
   20%	
  
   10%	
  
    0%	
  
                  White	
             Black	
         Hispanic	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
                                                    (English-­‐	
  and	
  
% of all adults 18+                               Spanish-­‐speaking)	
  
Source: Pew Internet February 2012 survey.
Cell phone activities by race/ethnicity
% of adult cell phone owners 18+ within each group who do the following activities with their cell phone

                                                          White, non-      Black, non-        Hispanic
                                                           Hispanic         Hispanic          (n=196)

Send or receive text messages                                 70               76               83*
Take a picture                                                 71              70               79*
Access the internet                                           39              56*               51*
Send a photo or video to someone                              52               58               61*
Send or receive email                                         34              46*               43*
Download an app                                               28              36*               36*
Play a game                                                   31              43*               40*
Play music                                                    27              45*               47*
Record a video                                                30              41*               42*
Access a social networking site                               25              39*               35*
Watch a video                                                 21              33*               39*
Post a photo or video online                                  18              30*               28*
Check bank balance or do online banking                       15              27*               25*
*indicates statistically significant differences compared with whites.
Source: Pew Internet May 2011 survey
About half of adults (and almost a
 quarter of teens) have a smartphone
  80%	
  
  70%	
                         66%	
  
                                              59%	
  
  60%	
  
  50%	
  
  40%	
                                                      34%	
  
  30%	
        23%	
  
  20%	
                                                                      13%	
  
  10%	
  
    0%	
  
               12-­‐17	
        18-­‐29	
     30-­‐49	
      50-­‐64	
        65+	
  

              Teen data: July 2011                          Adult data: Feb 2012

Source: Pew Internet surveys.                                              pewinternet.org
Cell phone ownership (total) by
race/ethnicity
  100%	
  
   90%	
  
   80%	
  
   70%	
  
   60%	
  
   50%	
  
                   87%	
              88%	
                                    88%	
  
   40%	
                                                                                                                                                   Cell	
  phone	
  (total)	
  
   30%	
  
   20%	
  
   10%	
  
    0%	
  
                  White	
             Black	
         Hispanic	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
                                                    (English-­‐	
  and	
  
% of all adults 18+                               Spanish-­‐speaking)	
  
Source: Pew Internet February 2012 survey.
Smartphone ownership by race/
ethnicity
  100%	
  
   90%	
  
   80%	
  
   70%	
                                                                        40%	
  
                   42%	
               39%	
  
   60%	
  
   50%	
  
                                                                                                                                                             Other	
  cell	
  phone	
  
   40%	
  
                                                                                                                                                             Smartphone	
  
   30%	
  
                   44%	
               45%	
                                    49%	
  
   20%	
  
   10%	
  
    0%	
  
                  White	
              Black	
         Hispanic	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
                                                     (English-­‐	
  and	
  
% of all adults 18+                                Spanish-­‐speaking)	
  
Source: Pew Internet February 2012 survey.
•  88% of American adults own
   a cell phone
•  55% of adult cell owners go
   online using their phones
•  31% of cell internet users say
   they mostly go online with
   their cell phone.
31% of cell internet users are
“cell-mostly”:
  •  51%	
  of	
  African-­‐American	
  cell	
  internet	
  users	
  do	
  most	
  
     of	
  their	
  internet	
  acYviYes	
  on	
  their	
  cell	
  phones	
  
      •  42%	
  of	
  LaYno	
  cell	
  internet	
  users	
  
      •  24%	
  of	
  whites	
  
  •  45%	
  of	
  all	
  18-­‐29	
  year	
  olds	
  who	
  use	
  the	
  internet	
  on	
  
     their	
  cell	
  phones	
  are	
  “cell-­‐mostly”	
  


10% cite access (lack of computer or home
internet) as main reason
Factors
•    Age group
•    Race/ethnicity
•    Household income
•    Educational attainment
•    Quality of access
Thank you!
Kathryn Zickuhr
Research Analyst
Pew Internet & American Life Project
kzickuhr@pewinternet.org
All data, slides, and reports available at
pewinternet.org

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Digital differences

  • 1. Digital differences Kathryn Zickuhr, Research Analyst Pew Research Center’s Internet & American Life Project Wichita State University Elliott School of Communications October 17, 2012
  • 2. Kathryn Zickuhr Research Analyst Pew Research Center’s Internet & American Life Project kzickuhr@pewinternet.org @kzickuhr @pewinternet @pewresearch
  • 3. PewResearchCenter •  Public opinion attitudes toward the press, politics and public policy issues •  The performance of the U.S. press •  The social impact of technology •  Worldwide public opinion •  Religion and public life •  The U.S. Hispanic population •  Social and demographic trends pewresearch.org
  • 4. PewResearchCenter •  Public opinion attitudes toward the press, politics and public policy issues •  The performance of the U.S. press •  The social impact of technology •  Worldwide public opinion •  Religion and public life •  The U.S. Hispanic population •  Social and demographic trends pewresearch.org
  • 5. About Pew Internet •  Part of the Pew Research Center, a non- partisan “fact tank” in Washington, DC. –  Provide high quality, objective data to policymakers, journalists, researchers, etc. •  Does not promote specific technologies or make policy recommendations •  All slides, reports, and data sets are available at pewinternet.org
  • 6. About our research All data from nationally representative telephone surveys: •  United States only •  Adults (ages 18+) and teens (ages 12-17) •  In English and Spanish •  On landlines and cell phones Qualitative: Focus groups, online panels
  • 7. Factors •  Age group •  Race/ethnicity •  Household income •  Educational attainment •  Quality of access
  • 9. Internet use since 1995 % of adults ages 18+ who go online 90% 82%   80% (April   70% 2012)   60% 50% 40% 30% 20% 10% 14%  (June  1995)   0% Source: Pew Internet surveys
  • 10. Almost two-thirds of American adults have home broadband Dial-up Broadband 80% 70% 66% 60% 50% 40% 30% 20% 10% 3% 0% June April March March April March March March April April May Aug April 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 Source: Pew Internet surveys @kzickuhr  @pewinternet   pewinternet.org  
  • 11. What is the MAIN reason you do not use the internet? (asked of non-users) Just not interested 31%   Don't have a computer 12%   Too expensive 10%   Too difficult 9%   It's a waste of time 7%   Don't have time to learn 6%   Don't have a access 6%   Don’t want/need it 4%   Too old to learn 4%   Physically unable 2%   Just don't know how 2%   Worried about viruses/spam/etc 1%   0%   5%   10%   15%   20%   25%   30%   35%   Source: Pew Internet 2009 survey. @kzickuhr  @pewinternet   pewinternet.org  
  • 12. Internet use vs home broadband by age Use  Internet   Have  home  broadband   100   97   91   90   80   75   77   77   70   62   60   53   50   39   40   30   20   10   0   18-­‐29   30-­‐49   50-­‐64   65+   % of all adults 18+ @kzickuhr  @pewinternet   Source: Pew Internet April 2012 survey. pewinternet.org  
  • 13. Internet use vs home broadband by yearly household income Use  Internet   Have  home  broadband   100   97   93   90   87   85   87   80   71   68   70   60   50   46   40   30   20   10   0   Less  than  $30,000   $30k-­‐$49,999   $50k-­‐$74,999   $75,000+   % of all adults 18+ @kzickuhr  @pewinternet   Source: Pew Internet April 2012 survey. pewinternet.org  
  • 14. Internet use vs home broadband by educational attainment Use  Internet   Have  home  broadband   100   95   90   87   90   80   75   74   70   58   55   60   50   40   34   30   20   10   0   No  high  school   High  school  grad   Some  College   College  +   diploma   % of all adults 18+ Source: Pew Internet April 2012 survey. @kzickuhr  @pewinternet  
  • 15. Internet use vs home broadband by race/ethnicity Use  Internet   Have  home  broadband   100   90   84   80   77   75   71   70   60   54   51   50   40   30   20   10   0   White,  Non-­‐Hispanic   Black,  Non-­‐Hispanic   Hispanic  (English-­‐  and   Spanish-­‐speaking)   % of all adults 18+ @kzickuhr  @pewinternet   Source: Pew Internet April 2012 survey. pewinternet.org  
  • 17. Gadget ownership by age group Ages 18-29 Age 30-49 Ages 50-64 Age 65+ 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Cell phones Desktops Laptops E-readers Tablets Source: Pew Internet surveys. Data is for adults age 18+. pewinternet.org
  • 18. Gadgets by household income < $30k/yr $30k-$49,999 $50k-$74,999 $75k+ 120% 100% 80% 60% 40% 20% 0% Cell phones Desktops Laptops E-readers Tablets Source: Pew Internet surveys. Data is for adults age 18+. pewinternet.org
  • 19. Gadget ownership by education No high school diploma High school grad Some college College + 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Cell phones Desktops Laptops E-readers Tablets Source: Pew Internet surveys. Data is for adults age 18+. pewinternet.org
  • 20. Gadget ownership by race/ethnicity White Black Hispanic* 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Cell phones Desktops Laptops E-readers Tablets Source: Pew Internet surveys. Data is for adults age 18+. *  English-­‐  and  Spanish-­‐speaking  
  • 21. Amost nine in ten adults (and three- quarters of teens) have a cell phone 100   95%   94%   86%   77%   80   67%   60   40   20   0   12-­‐17   18-­‐29   30-­‐49   50-­‐64   65+   Teen data: July 2011 Adult data: Feb 2012 Source: Pew Internet surveys. pewinternet.org
  • 22. Cell phone ownership (total) by race/ethnicity 100%   90%   80%   70%   60%   50%   87%   88%   88%   40%   Cell  phone  (total)   30%   20%   10%   0%   White   Black   Hispanic                                                             (English-­‐  and   % of all adults 18+ Spanish-­‐speaking)   Source: Pew Internet February 2012 survey.
  • 23. Cell phone activities by race/ethnicity % of adult cell phone owners 18+ within each group who do the following activities with their cell phone White, non- Black, non- Hispanic Hispanic Hispanic (n=196) Send or receive text messages 70 76 83* Take a picture 71 70 79* Access the internet 39 56* 51* Send a photo or video to someone 52 58 61* Send or receive email 34 46* 43* Download an app 28 36* 36* Play a game 31 43* 40* Play music 27 45* 47* Record a video 30 41* 42* Access a social networking site 25 39* 35* Watch a video 21 33* 39* Post a photo or video online 18 30* 28* Check bank balance or do online banking 15 27* 25* *indicates statistically significant differences compared with whites. Source: Pew Internet May 2011 survey
  • 24. About half of adults (and almost a quarter of teens) have a smartphone 80%   70%   66%   59%   60%   50%   40%   34%   30%   23%   20%   13%   10%   0%   12-­‐17   18-­‐29   30-­‐49   50-­‐64   65+   Teen data: July 2011 Adult data: Feb 2012 Source: Pew Internet surveys. pewinternet.org
  • 25. Cell phone ownership (total) by race/ethnicity 100%   90%   80%   70%   60%   50%   87%   88%   88%   40%   Cell  phone  (total)   30%   20%   10%   0%   White   Black   Hispanic                                                             (English-­‐  and   % of all adults 18+ Spanish-­‐speaking)   Source: Pew Internet February 2012 survey.
  • 26. Smartphone ownership by race/ ethnicity 100%   90%   80%   70%   40%   42%   39%   60%   50%   Other  cell  phone   40%   Smartphone   30%   44%   45%   49%   20%   10%   0%   White   Black   Hispanic                                                             (English-­‐  and   % of all adults 18+ Spanish-­‐speaking)   Source: Pew Internet February 2012 survey.
  • 27. •  88% of American adults own a cell phone •  55% of adult cell owners go online using their phones •  31% of cell internet users say they mostly go online with their cell phone.
  • 28. 31% of cell internet users are “cell-mostly”: •  51%  of  African-­‐American  cell  internet  users  do  most   of  their  internet  acYviYes  on  their  cell  phones   •  42%  of  LaYno  cell  internet  users   •  24%  of  whites   •  45%  of  all  18-­‐29  year  olds  who  use  the  internet  on   their  cell  phones  are  “cell-­‐mostly”   10% cite access (lack of computer or home internet) as main reason
  • 29. Factors •  Age group •  Race/ethnicity •  Household income •  Educational attainment •  Quality of access
  • 30.
  • 31. Thank you! Kathryn Zickuhr Research Analyst Pew Internet & American Life Project kzickuhr@pewinternet.org All data, slides, and reports available at pewinternet.org