Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 1Kostagiolas...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 2Kostagiolas...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 3Kostagiolas...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 4Kostagiolas...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 5Kostagiolas...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 6Kostagiolas...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 7Kostagiolas...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 8Kostagiolas...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 9Kostagiolas...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 10Kostagiola...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 11Kostagiola...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 12Kostagiola...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 13Kostagiola...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 14Kostagiola...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 15Kostagiola...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 16Kostagiola...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 17Kostagiola...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 18Kostagiola...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 19Kostagiola...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 20Kostagiola...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 21Kostagiola...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 22Kostagiola...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 23Kostagiola...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 24Kostagiola...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 25Kostagiola...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 26Kostagiola...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 27Kostagiola...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 28Kostagiola...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 29Kostagiola...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 30Kostagiola...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 31Kostagiola...
ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 32Kostagiola...
Upcoming SlideShare
Loading in …5
×

A research agenda for the management of intellectual capital

269 views

Published on

ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016
12th-13th April - Room 5.B.14 – Edinburgh Napier University Sighthill campus

Dr. Petros A. Kostagiolas
Assistant Professor of Information Services Management
Department of Archives, Library Science and Museology
School of Information Sciences and Informatics
Ionian University, Email. pkostagiolas@ionio.gr

  • Be the first to comment

A research agenda for the management of intellectual capital

  1. 1. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 1Kostagiolas , Lectures Dr. Petros A. Kostagiolas Assistant Professor of Information Services Management Department of Archives, Library Science and Museology School of Information Sciences and Informatics Ionian University, Email. pkostagiolas@ionio.gr ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April - Room 5.B.14 – Edinburgh Napier University Sighthill campus A research agenda for the management of intellectual capital Ionian University
  2. 2. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 2Kostagiolas , Lectures In composing this talk, I have drawn material from a book I have recently published on Intellectual Capital Management in Libraries Kostagiolas, P. (2012) “Managing Intellectual Capital in Libraries: beyond the balance sheet”, Chandos Information Professional Series, Oxford, U.K. Background – Main Source of Presentation There is NO single way forward… but one can ARGUE that there is a … CERTAINTY…???????
  3. 3. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 3Kostagiolas , Lectures Lecture Overview •Concepts & Implications •Research
  4. 4. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 4Kostagiolas , Lectures Need for Research: Organization for Economic Co-operation and Development, OECD
  5. 5. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 5Kostagiolas , Lectures Human Intellectual Capital by OECD
  6. 6. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 6Kostagiolas , Lectures Key findings_1 of 2 • Business investment in KBC helps boost growth and productivity. Studies for the European Union and the United States show business investment in KBC contributing 20% to 34% of average labour productivity growth. • KBC is transforming what makes firms competitive. For instance, in the automotive sector, software is increasingly prominent in the cost of developing new vehicles, with high-end vehicles relying on millions of lines of computer code. • Countries that invest more in KBC are also more effective in reallocating resources to innovative firms. As a share of gross domestic product (GDP), the United States and Sweden invest about twice as much in KBC as Italy and Spain, and patenting firms in the United States and Sweden attract four times as much capital as similar firms in Italy and Spain.
  7. 7. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 7Kostagiolas , Lectures Key Findings_2 of 2 • Firms that are not part of a multinational group of companies – often small and young firms – may be placed at a competitive disadvantage, relative to MNEs, in undertaking and exploiting R&D. • Across countries, there is a positive correlation between the market value of firms and investment in KBC. • Corporate financial reports provide limited information on companies’ investments in KBC. This may hinder corporate finance and impair corporate governance. • A fuller understanding of innovation and growth, and better policy, require better measurement of KBC and common measurement guidelines. • Growing business investment in KBC amplifies the importance of getting human capital policies right. Human capital is the foundation of KBC: software, for example, is essentially an expression of human expertise translated into code.
  8. 8. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 8Kostagiolas , Lectures “the decision-making mechanisms in libraries and other memory institutions should take into account the value “hidden” into the intellectual capital resources held by those organizations.” Intellect capital provides a new source of growth Intellectual capital can be a source for creativity and innovation ... especially in a period of economic crisis Departure Hypothesis
  9. 9. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 9Kostagiolas , Lectures • Intellectual capital is fostering innovation and is an important value creator. • New resources are constantly required since the library business environment is becoming more and more complicated and knowledge based. • Investments in intellectual capital are either mis- measured or not measured at all. • Society and Economy is changing rapidly... Departure Assumptions
  10. 10. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 10Kostagiolas , Lectures Our world is changing… we need a way to move forward…
  11. 11. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 11Kostagiolas , Lectures Resources become scarce… • Global Economic Crisis creates a burning platform for our socioeconomic structures… we need to learn and move forward! • We need to depart from status quo… and endorse the process of CHANGE… • We need new sources for growth: Intellectual Capital The global economic crisis is changing our lives and the management of Information Services!
  12. 12. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 12Kostagiolas , Lectures • The deeper is the economic crisis the fewer are the information services provided; but the demand for such services increases. • Fiscal crisis dramatically reduces public funding, and reduces the ability of the private sector to contribute... • Competition for the scarce tangible resources is increasing. • Non-for Profit initiatives increasing. • The sustainability of libraries is judged solely upon economic criteria ... disregarding in many cases the social capital creation and role. Intellectual Capital versus Economic Crisis
  13. 13. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 13Kostagiolas , Lectures • Prosperity from mid-20th century and until the economic crisis of 2008 … • Expansion of existing libraries • Development of new libraries • Digitization and new library-programs • Number of users increased • Library Science has been established as a university discipline. • Over all these years libraries in Greece remained highly dependent upon the state funding and (unfortunately) the BUREAUCRACY INCREASED… • Economic crisis consequences are increasing year after year… An example: The impact of the economic crisis on libraries in Greece
  14. 14. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 14Kostagiolas , Lectures Intellectual capital management as a novel management philosophy … https://www.youtube.com/watch?v=3Jk6clmMycI Jason Clarke - Embracing Change https://www.youtube.com/watch?v=vPhM8lxibSU
  15. 15. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 15Kostagiolas , Lectures The term Intellectual (or Knowledge) Capital has received different interpretations according to the different academic disciplines, i.e. accounting, economics, law, management etc. Three terms are widely used:  Intangible Assets — in accounting literature,  Knowledge Capital — by economists,  Intellectual Capital — in management and law. Equivalent interpretations of Intellectual Capital
  16. 16. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 16Kostagiolas , Lectures An omnibus definition is the “totality of intangible/knowledge assets/resources held by an organization that are amassed over time, not included in the balance sheet and identified and analyzed distinctively.” A definition for Intellectual Capital Intellectual capital has always been present in libraries ...
  17. 17. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 17Kostagiolas , Lectures Infrastructure, processes and systems of a library that enable the work of the human capital as well as the organizational philosophy and structure; management systems and other information systems; patents; copyrights etc; Knowledge that remain within the library at the end of the working day. Resources linked to the external environment of the library. Library networks; Library’s reputation – goodwill; User loyalty Human Capital Organizational Capital Relational Capital Intellectual Capital Categories Includes the knowledge, experiences, competencies and creativity of the staff; Knowledge that employees take with them when they leave the library; It is the knowledge in peoples’ minds, is a totally portable resource and an enormous capital asset.
  18. 18. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 18Kostagiolas , Lectures 1 8 Categories of Intellectual Capital Indicative Intangible Assets/Resources Human Capital Staff training / education Staff quality / competence / skills / experiences / talents Attributes Learning culture Innovation culture Structural or Organization Capital, Contracts copyrights Digitized collections Access policies Quality and safety systems Accreditation/certifications Branding Knowledge based teams Staff Information Remote services Repository Archive Systems for network development Website Security Relational Capital Relationship with stakeholders Networking and cooperation Participation in innovation networks; Personnel networks Professional Networks Users’ Trust/ loyalty User training
  19. 19. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 19Kostagiolas , Lectures Intellectual Capital Management (IC Management) is defined as the deployment and management of intellectual capital resources and their transformations (into intellectual capital resources or into traditional capital resources) to maximize library’s value creation in the eyes of its stakeholders. Defining Intellectual Capital Management in Libraries
  20. 20. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 20Kostagiolas , Lectures • Users – Society • Other organizations – economy • Employees – Volunteers • Information material/ collections • Partners & competitors • Processes for library operations • Information Services • Information Technologies Desired “Value(s)” and “Impact” need to be agreed among the stakeholders! These concepts are often subjective, difficult to measure and often “lie in the eye of the beholder”! Inspiration drivers for investing on IC Value & Impact Drivers http://www.jackson-pollock.org/number-18.jsp https://en.wikipedia.org/wiki/Aristotle_with_a_ Bust_of_Homer#/media/File:Rembrandt_Harm ensz._van_Rijn_013.jpg
  21. 21. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 21Kostagiolas , Lectures -2- Measurement -1- Identification -3- Action Intellectual Capital investment criteria: • Valuable • Durable • Scarce • Inimitable • Unsubstitutable The three steps of IC Management
  22. 22. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 22Kostagiolas , Lectures • Capturing persons’ “talents” and skills for specialized services; • Information distribution agreements; • Insurance contracts; • Service level agreements with suppliers and/or specific groups of users (user and subscription rights;); • License rights for the protection of intellectual property; • Branch contracts for services provision “outside” the main library infrastructure. Examples of Intellectual Capital resources that are expressed through contracts
  23. 23. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 23Kostagiolas , Lectures Valuation versus Measurements and Metrics
  24. 24. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 24Kostagiolas , Lectures Human Capital • Team development • Motivation index • Flexibility index • Experience & training Structural Capital • Usage of Library Systems & Usage of WEB 2.0 Services • Value of Library Collection • Leadership index • Flexible practices • General culture of the library • Management systems (business plans, quality certification) • Information literacy 24 Indicative Intellectual Capital Metrics for Libraries Relational Capital  Loyalty and trust  Agreements/ contracts with external parties  Reputation/ Fame  Brand name
  25. 25. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 25Kostagiolas , Lectures25 A Methodology for developing a hierarchy of Intellectual Capital Resources Research Goal: A hierarchy among the three IC categories in terms of their contributions in improving library performance.
  26. 26. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 26Kostagiolas , Lectures Developing a hierarchy of Intellectual Capital Resources in terms of their contributions
  27. 27. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 27Kostagiolas , Lectures27 Developing a reporting model for Intellectual Capital Resources in Libraries
  28. 28. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 28Kostagiolas , Lectures
  29. 29. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 29Kostagiolas , Lectures a. How influential is a given intangible resource upon the library’s ability to create value? b. What is the level of quality held by the intangible resource as compared to the ideal intangible resource quality? c. What is the quantity of intangible resources that the library should acquire, as compared to an ideal situation? d. How the reliability/ durability of a specific intellectual capital resource can be measured and impact on future utilization? IC Management “questions” …!!
  30. 30. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 30Kostagiolas , Lectures • Like every innovative concept, intellectual capital has created dilemmas and uncertainties, since we can only approximate the degree to which we gain advantage from any intellectual capital management activity. • The prevailing library management paradigms do not appropriately handle the entire significance of knowledge assets/resources as value and impact creators; while professionals must be properly skilled for knowledge capital management techniques. • Further research results of practical and theoretical nature are required allowing the decision making mechanisms of libraries to identify and manage its core intangible recourses. Summary – Final Thoughts
  31. 31. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 31Kostagiolas , Lectures Development of IC reporting scheme and an online IC dashboard & resource center
  32. 32. ESRC SCOTTISH DOCTORAL TRAINING CENTRE INFORMATION SCIENCE PATHWAY TRAINING 2016 12th-13th April 20156- SLIDE 32Kostagiolas , Lectures Thank you pkostagiolas@ionio.gr “not everything worth knowing can be counted precisely and reduced to a rank, percentage or ratio; many aspects of information service are intangible, and must be evaluated in other ways” (Hernon & Altman, 2010, 50)

×