A model to study the influence of team psychological
safety and team learning on team knowledge creation
Peter Cauwelier, ...
Knowledge is the critical asset giving organizations sustainable competitive
advantage (Chen, D. H. C., & Dahlman, C. J., ...
Literature review
Team and team learning: definitions and key terms
3
Team a collection of individuals, interdependent in ...
Team learning
FACTORS AFFECTING TEAM LEARNING
(Decuyper et al., 2010)
Shared mental models
Team psychological safety
Group...
(Edmondson, A. C. 2003)
Team
psychological
safety
Team learning
behavior
Team
performance
Team learning behaviors
- Feedba...
Literature review
Team Knowledge
(Wildman, J. L., et al. 2012) (Cooke, N. J. et al. 2012)
Shared cognition
= static, from ...
Literature review
mental models: definitions
Individual mental model (Kim, D. H. 2002)
- a person’s view of the world
- th...
Objective
Evaluate impact of team psychological safety and team learning
behaviors, on the knowledge created at the team l...
Proposed model
The Research Model
Team
psychological
safety TPS
Team learning
TL
Team
KNOWLEDGE
TK
H1H0
H2
H0 Teams with h...
Research set up
Emperical research experiment
Initial team mental model
Change in shared mental model
= team knowledge cre...
Setting of the experiment:
- single organization
- 8-member engineering teams
Mixed method with 6 teams
Only team psycholo...
-> understand how a particular element, team psychological safety, impacts
knowledge creation
=> allow organizations to de...
A model to study the influence of team psychological
safety and team learning on team knowledge creation
Peter Cauwelier, ...
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Paper presented at the International Conference on Innovation and Entrepreneurship 2014

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Paper presented at the International Conference on Innovation and Entrepreneurship 2014

  1. 1. A model to study the influence of team psychological safety and team learning on team knowledge creation Peter Cauwelier, Vincient Ribiere, PhD and Alex Bennet, PhD February 7th 2014
  2. 2. Knowledge is the critical asset giving organizations sustainable competitive advantage (Chen, D. H. C., & Dahlman, C. J., 2005), and teams are key units contributing to an organization’s performance (Edmondson, A. C. 2012). Learning leads to knowledge creation (Senge, P. 1994, Bennet, A. 2012, Kim, D.H. 2002). Few researchers evaluate how teams learn and actually create knowledge at the team level, or what influences this process. 2 Context How do teams create team knowledge ? (Bennet, A. 2012)
  3. 3. Literature review Team and team learning: definitions and key terms 3 Team a collection of individuals, interdependent in their tasks, sharing responsibility for outcomes, who see themselves and who are seen by others as an intact social entity embedded in a larger social system (Decuyper, S., et al. 2010) note - service or production teams, not action teams (Marks, et al. 2002) - established teams, not ad hoc teams Team learning a relative permanent change in the team’s collective level of knowledge and skill produced by the shared experience of the team members (Ellis in Breso et al, 2008:147) -> cognitive processes: new shared understanding gets stored and later retrieved (Goodman and Dabbish, 2011:338) -> social processes: interaction of learning processes at team and individual level (Stahl, 2000)
  4. 4. Team learning FACTORS AFFECTING TEAM LEARNING (Decuyper et al., 2010) Shared mental models Team psychological safety Group potency or group efficacy Cohesion Team development and team learning dynamics Team leadership Interdependence Team structure Organizational strategy Team member systems thinking Literature review Team Learning 4
  5. 5. (Edmondson, A. C. 2003) Team psychological safety Team learning behavior Team performance Team learning behaviors - Feedback seeking - Help seeking - Speaking up about concerns/mistakes - Innovative behavior - Boundary spanning Team Psychological Safety = a shared belief held by members of a team that the team is safe for interpersonal risk taking (Edmondson, A. C. 1999) Literature review Team Psychological Safety Team learning positively impacts performance (Edmondson, A. C. 1999) 5
  6. 6. Literature review Team Knowledge (Wildman, J. L., et al. 2012) (Cooke, N. J. et al. 2012) Shared cognition = static, from structure Team cognition = dynamic, from interactions Interactive Team Cognition (ITC) theory 6
  7. 7. Literature review mental models: definitions Individual mental model (Kim, D. H. 2002) - a person’s view of the world - the context in which experiences are viewed and interpreted - defines how knowledge is created and applied Team mental model (Mohammed, S. et al. 2010): the mental models of the team members, about the task, the tools and technology, understanding of procedures, awareness of team roles and communication patterns, and knowledge of teammates’ skills and habits A high level of “sharedness” of the mental models positively impacts team processes, team performance and team effectiveness (Matthieu et al., 2000, Koslowski and Ilgen, 2006, Van den Bossche et al. 2010) ' TMM    7
  8. 8. Objective Evaluate impact of team psychological safety and team learning behaviors, on the knowledge created at the team level Research question How do team psychological safety and team learning affect the creation of team knowledge ? Research Goal Objective and research question 8
  9. 9. Proposed model The Research Model Team psychological safety TPS Team learning TL Team KNOWLEDGE TK H1H0 H2 H0 Teams with higher team psychological safety engage in more team learning behavior than teams with lower team psychological safety H1 Teams with higher team learning behavior create more team knowledge than teams with lower team learning behavior H2 Teams with higher team psychological safety create more team knowledge than teams with lower team psychological safety 9
  10. 10. Research set up Emperical research experiment Initial team mental model Change in shared mental model = team knowledge created Team challenge (learning experience) - Asking for help - Looking for feedback - Speaking up about mistakes
  11. 11. Setting of the experiment: - single organization - 8-member engineering teams Mixed method with 6 teams Only team psychological safety as an element impacting team learning and team knowledge creation Additional research could validate this model by - studying other teams (size, team profession, organization) - evaluating impacts other than team psychological safety on learning and knowledge creation in teams Limitations 11
  12. 12. -> understand how a particular element, team psychological safety, impacts knowledge creation => allow organizations to develop/modify conditions to optimize knowledge creation in teams (and in the organization) -> understand how learning activities in a team contribute to creating team knowledge => allow organizations to use learning (rather than training) approaches to create or enhance knowledge in teams Research significance 12
  13. 13. A model to study the influence of team psychological safety and team learning on team knowledge creation Peter Cauwelier, Vincient Ribiere, PhD and Alex Bennet, PhD February 7th 2014

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