100909 wm scheme_enterprise20_pg_web

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100909 wm scheme_enterprise20_pg_web

  1. 1. A Knowledge Management Scheme For Enterprise 2.0 Dipl.-Wirt.-Inf. Peter Geißler, expeet|consulting, Dresden (referent); PhD-Student TU-Dresden Dipl.-Wirt.-Inf. Dada Lin, T-Systems Multimedia Solutions GmbH Dipl.-Inf. Stefan Ehrlich, T-Systems Multimedia Solutions GmbH Prof. Dr. Eric Schoop, Technische Universität Dresden The 5th International Conference On Knowledge Management in Asia Pacific (KMAP 2010) Xi‘an, China September 17th, 2010
  2. 2. Research Objective THE CONVERGENCE OF KM & ENTERPRISE 2.0 The 5th International Conference On Knowledge 17.09.2010 2 Management in Asia Pacific (KMAP 2010)
  3. 3. Agenda 1.  Research Team 2.  Theory of Convergence 3.  Demonstration of an Enterprise 2.0 application (if possible) The 5th International Conference On Knowledge 17.09.2010 3 Management in Asia Pacific (KMAP 2010)
  4. 4. Research Team science Peter Geißler Expeet|consulting/ PhD student peter.geissler@expeet.de Prof. Dr. Eric Schoop Technische Universität Dresden eric.schoop@tu-dresden.de Dada Lin T-Systems Multimedia Solutions GmbH dada.lin@t-systems-mms.com Stefan Ehrlich T-Systems Multimedia Solutions GmbH stefan.ehrlich@t-systems.com praxis The 5th International Conference On Knowledge 17.09.2010 4 Management in Asia Pacific (KMAP 2010)
  5. 5. Agenda 1.  Research Team 2.  Theory of Convergence 3.  Demonstration of an Enterprise 2.0 application (if possible) The 5th International Conference On Knowledge 17.09.2010 5 Management in Asia Pacific (KMAP 2010)
  6. 6. General definitions Knowledge Management Enterprise 2.0 Motivation …the use of emergent …refers to the totality of social software organizational platforms within strategies to create an companies, or “intelligent" between companies organization [Willke98] and their partners or customers [McAfee06] Enterprise 2.0: “The New New Knowledge Management?” [Davenport08] The 5th International Conference On Knowledge 17.09.2010 6 Management in Asia Pacific (KMAP 2010)
  7. 7. Research question 1.  In which categories does Enterprise 2.0 support organizational knowledge management? 2. How can the success be measured and evaluated? The 5th International Conference On Knowledge 17.09.2010 7 Management in Asia Pacific (KMAP 2010)
  8. 8. IDEA-Framework Interaction – Documentation – Evolution – Adoption Framework for the convergence of Enterprise 2.0 and Knowledge Management Purposes: •  Convey understanding about knowledge management •  Identify knowledge management tasks/processes •  Evaluation and benchmarking of knowledge management actions The 5th International Conference On Knowledge 17.09.2010 8 Management in Asia Pacific (KMAP 2010)
  9. 9. IDEA Framework: concept IDEA Knowledge Management Moments Evolution Documentation Interaction Enterprise 2.0 Adoption The 5th International Conference On Knowledge 17.09.2010 9 Management in Asia Pacific (KMAP 2010)
  10. 10. Moment Interaction I Interaction D Documentation A Adoption E Evolution SNS INTERACTION Expansion of Instant communication messaging processes Audio/ video chat Dialogue- oriented intranet The 5th International Conference On Knowledge 17.09.2010 10 Management in Asia Pacific (KMAP 2010)
  11. 11. Moment Documentation I Interaction D Documentation A Adoption E Evolution Wikis DOCUMENTATION enabling recording Blogs and representation Micro Blogs The 5th International Conference On Knowledge 17.09.2010 11 Management in Asia Pacific (KMAP 2010)
  12. 12. Moment Evolution I Interaction D Documentation A Adoption E Evolution White board EVOLUTION further development tags of organizational knowledge-base Com ments The 5th International Conference On Knowledge 17.09.2010 12 Management in Asia Pacific (KMAP 2010)
  13. 13. Moment Adoption I Interaction D Documentation A Adoption E Evolution RSS Push ADOPTION individual-based Enterprise (re-)construction of Search knowledge Social Tagging The 5th International Conference On Knowledge 17.09.2010 13 Management in Asia Pacific (KMAP 2010)
  14. 14. IDEA Framework: integration KM-measures in the field of… Knowledge innovation - to modify knowledge - Knowledge “leveraging knowledge” Knowledge management moments Knowledge multiplication (as causes of movements) - to distribute knowledge - The 5th International Conference On Knowledge 17.09.2010 14 Management in Asia Pacific (KMAP 2010)
  15. 15. Agenda 1.  Research Team 2.  Theory of Convergence 3.  Demonstration of an Enterprise 2.0 application (if possible) The 5th International Conference On Knowledge 17.09.2010 15 Management in Asia Pacific (KMAP 2010)
  16. 16. Enterprise 2.0 Example The 5th International Conference On Knowledge 17.09.2010 16 Management in Asia Pacific (KMAP 2010)
  17. 17. Summary IDEA – a simple IDEA – as a basis for framework to structure the evaluation of convergence of WM and knowledge E2.0 management The 5th International Conference On Knowledge 17.09.2010 17 Management in Asia Pacific (KMAP 2010)

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