There was a time when the Telcos were at the pinnacle of research, development and modern thinking. They not only invested vast sums in the development and roll out networks, the also did much of the fundamental research. Their contributions to human factors, electronics, optics network and information theory were ground breaking. The invention and development of the transistor and optical amplifier are but two of thousands of such contributions. But that is now all in the past! The maturing of the technology saw them migrate to a new phase where they wired up the planet, provisioned the internet and became primarily concerned with commercial activities.
Today they stand between us the customers, bandwidth and connectivity! They have become unpopular (unloved) international organisations divorced from the needs and desires of humanity whilst holding the keys of the kingdom. So what should they be doing to become favoured again whilst at the same time improving their services, operations, and profits?