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GUEST SERVICES
What is a smartphone ?
A smartphone is a phone that is
used mostly like a computer. We
can use the internet, take photos
o...
What is a Mobile Guest Service ?
The Mobile Guest Service is a
tool for hotels to be more
qualitative for guests. Guests a...
« ANYTHING. ANYTIME. FROM ANYWHERE »
Since May 2015.
▪ Chat to request :
▪ Wake-up calls
▪ Amenities
▪ Housekeeping
▪ Mobi...
MARRIOTT MOBILE REQUESTS
HILTON DIGITAL KEY
Guest services
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Guest services through mobile use

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Guest services

  1. 1. GUEST SERVICES
  2. 2. What is a smartphone ? A smartphone is a phone that is used mostly like a computer. We can use the internet, take photos or videos and listen to music. Nowadays, smartphones are helpful to book travels, trains, or even to pay for shopping at the supermarket.
  3. 3. What is a Mobile Guest Service ? The Mobile Guest Service is a tool for hotels to be more qualitative for guests. Guests are using an app to order a drink, or to book a service from the concierge. It is easier for them and they don’t have to move to the reception. The mobile app is an intermediary between the hotel and the client.
  4. 4. « ANYTHING. ANYTIME. FROM ANYWHERE » Since May 2015. ▪ Chat to request : ▪ Wake-up calls ▪ Amenities ▪ Housekeeping ▪ Mobile Key « TRAVEL SHOULD TAKE YOU PLACES » Since the beginning of 2015 ▪ HHONNORS App : ▪ Check-in ▪ Chose room ▪ Digital Key ▪ Unlock ▪ Unpack MOBILE SERVICE : MARRIOTT / HILTON
  5. 5. MARRIOTT MOBILE REQUESTS
  6. 6. HILTON DIGITAL KEY

Guest services through mobile use

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