Business Intelligence for Government - Clark County Family Services Department Success Story Webinar


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An overview of how Clark County Family Services Department in Nevada generated over $7 million in revenue from IBM Cognos business analytics and PerformanceG2, Inc. BI solutions.

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Business Intelligence for Government - Clark County Family Services Department Success Story Webinar

  1. 1. Business Analytics software Business Intelligence for Government – Clark County Family Services Department Success Story December 2, 2010Eboni Washington, Rob DolanSenior Mgmt Analyst WW Industry Exec, Public SectorClark County Nevada IBM Business Analytics © 2010 IBM Corporation
  2. 2. Business Analytics software Clark County Family Services Department Success Story Eboni Washington, Clark County © 2010 IBM Corporation
  3. 3. Discussion Points •  Family Services Overview •  Changing Climate •  External Business Drivers •  Technology Drivers •  Challenges •  IBM Analytics •  Illustrations
  4. 4. Department of Family Services•  Our Mission Statement: “to protect children by building and supporting nurturing, stable families in collaboration with community providers”.•  Services Provided: –  Child Abuse Hotline –  Child Abuse and Neglect Investigations –  Foster Care Services –  Adoption Services –  Children’s Advocacy Center
  5. 5. Family Services Overview “Vision Statement” Administrative Child Welfare Services Services
  6. 6. Facts and Figures •  The Department of Family Services employs 750 Full-Time and 125 Part-Time staff and the operating budget for fiscal year 09/10 was $107.4 million •  In CY 2009:
  7. 7. Facts and Figures •  In CY 2009:
  8. 8. Changing Climate- BACKGROUND •  State of Nevada Assembly Bill 1 (2001) mandated that Child Welfare services in Nevada be integrated. •  Leading up to 2005, there was a series of events that prompted major systemic and administrative changes. •  In 2006, new senior management developed the “Safe Futures” plan for overhauling the troubled Child Welfare system. •  In 2008, analysts began developing a series of performance management reports that assist with monitoring compliance with policies and procedures.
  9. 9. Business Challenges •  Management Skill Set –  No alignment of measures to strategic plan –  Lack of understanding how to interpret and analyze data –  Very little use of data to initiate program improvement •  Organizational Climate –  Phenomenal growth within the Department as a result of the Child Welfare integration of State and County entities –  Organizational climate for learning and improvement not established throughout the Department –  New Senior Management and a subsequent influx of new staff to accommodate new initiatives
  10. 10. New Management and Data Needs •  The number of investigations per worker •  The number of investigations open beyond 45 days •  The number of children seen by their caseworkers every 30 days •  The number of new foster homes •  The number and length of Child Haven placements •  Reunification of families within 1 year •  Length of time from removal to adoption
  11. 11. Technology Drivers•  IT staff unable to meet Department reporting needs: –  Numerous ad hoc reporting requests to support various litigation –  Lack of sufficient operational reports in Statewide system –  Inability to measure organization and cost-effectiveness due to primitive reporting capabilities•  Fixing the current system is a cumbersome process: –  Modifications are completed by the State and require a jurisdictional change management process –  Reporting requirements not always the same for each jurisdiction
  12. 12. Technology Challenges •  Data challenges faced prior to implementation –  Transactional system with limited reporting capabilities –  Information silos (Source system, Access databases and Excel spreadsheets) –  Limited information about case management data/information required significant programming time –  “Rogue” systems attempting to be implemented in violation of Federal Statewide Automated Child Welfare Information System (SACWIS) regulations –  Hand-counting conflicts –  Immediate need for specific and real-time data
  13. 13. Cognos at Family Services •  Implemented in 2005 •  Using Cognos across all areas of business •  Over 100 users accessing outputs for decision making •  24x7 operation; daily updates •  Over 75 reports available monthly •  Generating more than 8 cubes •  Dashboards customized to different business areas
  14. 14. Extract, Transform, and Load (ETL) Production Timeline End Table Row Backups exported Count Audit 7:00 p.m.-7:30 p.m. Reports generated 6:30 a.m. Reboot App Servers Audit Report generated for DB Switch DWHouse Load into DWHouse 4:30 a.m. 10:20 p.m. Information Stop Cognos Service on Servers Integrator 4:00 a.m. shut down 10:20 p.m. Maintenance Window Staging DB rebooted 4:00 a.m. – 6:00 a.m. 11:00 p.m.ETL Processes ETL Process started against StagingComplete against DW VMWare Server backups 11:30 p.m.House Load 2:00 a.m. DB backed up 1:00 p.m.
  15. 15. Project Timeline Staffing .5 PM .5 PM (IT Resources) 2.5 BA 2.5 BA 1 BA 1.5 PA 1.5 PA 1 PA .5 DBA .5 DBA .25 DBA PerformanceG2 PerformanceG2 PerformanceG2 Scope Scorecards Data Marts Data Marts OLAP Cubes Dashboards Dashboards Reports Reports Reports Training Data Manager TTT Advanced Report Framework Query/Report Transformer Advanced Report Query/Report
  16. 16. Three-Year Costs Hardware >1% Software 10%Training 11% Personnel 51% Personnel $1,542,845Consulting 28% Consulting $839,404 Training $334,899 Software $319,462 Hardware $7,327
  17. 17. Business Value•  Increased productivity, 55% reduction in report development time
  18. 18. Business Value•  Improved access and case management •  Improved compliance
  19. 19. Nucleus ResearchFinancial Analysis Report SUMMARY RESULTS ABOUT NUCLEUS RESEARCH Nucleus is an independent research firm providing advisory services that include in-depth analysis, tools, and Payback period 9 months analyst access to help companies make technology investment decisions that deliver the greatest return to the Average Annual Benefit $4,393,259 corporate bottom line. © 2010 Nucleus Research, Inc. Reproduction in whole or part without written permission is prohibited. Nucleus Research is the leading provider of bottom line-focused technology research and advice.
  20. 20. Targeted Case Management (TCM) •  Service paid by the Federal Medicaid program •  Generated over $9 million in federal reimbursement funds. –  Additional revenues were used to help off set State and County budget cuts.
  21. 21. Child Contacts Metric Sample of Sample of Daily Metric Daily Metric
  22. 22. Placement Dashboard News Items Report Links
  23. 23. Management Report DashboardReportLinks
  24. 24. Child Haven Population 2006-2010 YTDChild havenpopulationtrending down
  25. 25. Length of Stay in CareChild HavenDownwardTrend
  26. 26. CPS Response Time ReportOn-Time Response Percentage Increase
  27. 27. Overdue Investigations Downward Trend
  28. 28. Removals/Investigations (2010)
  29. 29. Other Successes •  Implementation of Performance Based Management –  Business processes are improved with fact-based decision making.
  30. 30. Summary •  Single Source of Truth •  Flexible, dynamic environment that provides user friendly Web- based, Zero-footprint interface •  Cost Effective reporting solution for non-IT staff •  Reduction in reporting turn-around •  Evaluate and compare trends in caseloads across the spectrum of services
  31. 31. Business Analytics software Business Intelligence for Government Rob Dolan, IBM Business Analytics © 2010 IBM Corporation
  32. 32. Robert Dolan, Jr., Worldwide Industry Executive for Public Sector, Business Analytics, IBM Software GroupDecember 2010Business Analytics for Social Services Public Sector Business Analytics software © 2010 IBM Corporation
  33. 33. Business Analytics softwareThe Landscape is Changing for Social Services Agencies… © 2010 IBM Corporation
  34. 34. Business Analytics software…Requiring Answers to Critical Questions Everyday... © 2010 IBM Corporation
  35. 35. Business Analytics software…With Silos that Can Isolate Decision-Making, Impacting Outcomes © 2010 IBM Corporation
  36. 36. Business Analytics softwareAnalytics Can Help Achieve Outcomes-Based Government © 2010 IBM Corporation
  37. 37. Business Analytics software Analytics Helps Manage & Improve Performance for Better Outcomes •  Mission, financial and operational factors define social service imperatives. •  From those imperatives, measurable goals and objectives are developed that measure outcomes. •  Business Analytics helps to manage the outcomes required and demanded for and by citizens. © 2010 IBM Corporation
  38. 38. Business Analytics softwareBusiness Analytics for Social Services   Complete view of programs and budgets   Predict trends   Manage and reduce risk   Improve operational efficiency   Increase transparency and accountability   Drive better outcomes © 2010 IBM Corporation
  39. 39. Business Analytics softwareIBM Business Analytics Value Proposition for Government IBM Business Analytics delivers actionable insights for decision makers at all levels of your organization, enabling them to optimize performance © 2010 IBM Corporation
  40. 40. Business Analytics softwareIBM Business Analytics Addresses Key Government Needs Query, reporting, analysis, scorecards and dashboards to enable decision Business Intelligence makers across the organization to easily find, analyze and share the information they need to improve decision making Data mining, predictive modeling, what if simulation, statistics, and text Advanced Analytics analytics to identify meaningful patterns and correlations in data sets to predict future events and assess the attractiveness of various courses of action Budgeting and planning, financial consolidation, scorecarding and strategy Financial Performance & management, financial analytics and related reporting capabilities to help Strategy Management simplify, structure, and automate dynamic and sustainable financial performance and strategy management practices Applications that package business analytics capabilities, data models, process Analytic Applications workflows and reports to address a particular domain or business problem (e.g. customer, workforce, supply chain and financial performance management) Optimize Business Performance through…..  Actionable insights for decision makers  Consistent, accurate and trusted information  Rich industry solutions, proven practices and professional services © 2010 IBM Corporation
  41. 41. Business Analytics softwareInformed, Aligned Decisions and Actions at the Functional Level… Decide and Act What should we be doing? Why? How are we doing? © 2010 IBM Corporation
  42. 42. Business Analytics software Q&A Session © 2010 IBM Corporation
  43. 43. Business Analytics software Connect with PerformanceG2 Call us: 877.742.4276 Email Us: Visit our Web site: Watch our Cognos videos at: Follow us: or @performanceg2 Read our blog: Upcoming Events: © 2010 IBM Corporation
  44. 44. Business Analytics software Thank you for attending our Webinar! © 2010 IBM Corporation