AJAX is changing the way that users interact with websites - it has the potential to provide richer and more interactive online user experiences but also introduces its own set of usability and accessibility problems. This session presents views from leading usability experts from around the world from an experienced practitioner workshop conducted at the Usability Professionals Conference in USA.
We will also discuss key usability issues we have unveiled through our own usability testing of a range of websites using AJAX over the last 2 years. The session highlights some of the pitfalls and user frustrations with AJAX as well as how AJAX can be used to enhance the user experience. We will present usability and accessibility issues and common user behaviours with AJAX applications.
Finally we discuss interaction design guidelines for developing user friendly AJAX designs.