Business excellence through emotional intelligence and personal effectiveness . <ul><ul><li>……… .Payal SSk </li></ul></ul>
Four aspects <ul><ul><li>Emotional intelligence </li></ul></ul><ul><ul><li>Hardiness: When things get tough, tough gets go...
Emotion <ul><li>Agitation, feeling, passion : Excited Mental state. </li></ul><ul><li>Anger : Right person, right degree, ...
Mind <ul><ul><li>Humans think and feel. </li></ul></ul>THINK FEEL IQ EQ <ul><li>EQ:IQ = 80:20 </li></ul><ul><li>High IQ ma...
Misconceptions about EI <ul><li>EI is genetic </li></ul><ul><li>EI means “Being Mr.Nice” </li></ul><ul><li>Means free rein...
Components of EI <ul><ul><li>Self Awareness </li></ul></ul><ul><ul><li>Self Management </li></ul></ul><ul><ul><li>Social A...
Emotion Competence <ul><ul><li>Personal trait / Set of habits. </li></ul></ul><ul><ul><ul><li>EI components and their comp...
- <ul><li>Emotional Labor </li></ul><ul><li>Organizational desire emotions re expressed during interpersonal transactions ...
Rules of the work are changing <ul><ul><li>4/5 organizations are promoting EI for selection of candidates. </li></ul></ul>...
5 steps Action Plan <ul><li>What do I want to be? </li></ul><ul><li>Who am I now? </li></ul><ul><li>How do I get from here...
Emotional Skills <ul><li>Identifying and labeling feelings </li></ul><ul><li>Expressing feelings </li></ul><ul><li>Assessi...
Emotional Leadership <ul><li>Set strategies </li></ul><ul><li>Motivate people </li></ul><ul><li>Create a mission </li></ul...
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Ei And Pe For Business Excellence

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The Summation of my understanding of the subject over the years

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Ei And Pe For Business Excellence

  1. 1. Business excellence through emotional intelligence and personal effectiveness . <ul><ul><li>……… .Payal SSk </li></ul></ul>
  2. 2. Four aspects <ul><ul><li>Emotional intelligence </li></ul></ul><ul><ul><li>Hardiness: When things get tough, tough gets going </li></ul></ul><ul><ul><li>Stress management </li></ul></ul><ul><ul><li>Attitude </li></ul></ul><ul><ul><ul><ul><li>Happiness is the only “DHARMA” </li></ul></ul></ul></ul>
  3. 3. Emotion <ul><li>Agitation, feeling, passion : Excited Mental state. </li></ul><ul><li>Anger : Right person, right degree, right time/right, purpose & in the right manner. </li></ul><ul><li>Mood: Muted and lasts for longer than emotions </li></ul><ul><li>Temperaments : Mental make up </li></ul><ul><ul><ul><li>Timid </li></ul></ul></ul><ul><ul><ul><li>Bold </li></ul></ul></ul><ul><ul><ul><li>Upbeat / positive </li></ul></ul></ul><ul><ul><ul><li>Gloomy / negative </li></ul></ul></ul><ul><li>Emotional intelligence: </li></ul><ul><ul><ul><li>Capacity to recognize </li></ul></ul></ul><ul><ul><ul><li>Ability to monitor and regulate ones feelings </li></ul></ul></ul>EIDS: Emotion immune deficiency syndrome
  4. 4. Mind <ul><ul><li>Humans think and feel. </li></ul></ul>THINK FEEL IQ EQ <ul><li>EQ:IQ = 80:20 </li></ul><ul><li>High IQ may flounder…difference lies in EQ </li></ul><ul><li>Two wings of the same bird. </li></ul>
  5. 5. Misconceptions about EI <ul><li>EI is genetic </li></ul><ul><li>EI means “Being Mr.Nice” </li></ul><ul><li>Means free reins to feeling “Let It Hangout Attitude” </li></ul><ul><li>EI means managing feelings…… “AMYGDALA” </li></ul>
  6. 6. Components of EI <ul><ul><li>Self Awareness </li></ul></ul><ul><ul><li>Self Management </li></ul></ul><ul><ul><li>Social Awareness </li></ul></ul><ul><ul><li>Relationship Management </li></ul></ul>Weighing reaction before action…. Characteristics of EI components <ul><ul><li>Independent </li></ul></ul><ul><ul><li>Interdependent </li></ul></ul><ul><ul><li>Hierarchical </li></ul></ul><ul><ul><li>Necessary but not sufficient generic </li></ul></ul>Emotional Hijacking Triggering of “Amygdala” Failure to activate neo-cortical process
  7. 7. Emotion Competence <ul><ul><li>Personal trait / Set of habits. </li></ul></ul><ul><ul><ul><li>EI components and their competencies </li></ul></ul></ul><ul><li>Relationship management </li></ul><ul><ul><li>Inspirational leadership </li></ul></ul><ul><ul><li>Influence </li></ul></ul><ul><ul><li>Developing others </li></ul></ul><ul><li>Social awareness </li></ul><ul><ul><li>Empathy </li></ul></ul><ul><ul><li>Organization awareness </li></ul></ul><ul><ul><li>Service </li></ul></ul><ul><li>Self management </li></ul><ul><ul><ul><li>Self control </li></ul></ul></ul><ul><ul><ul><li>Transparency: Honesty </li></ul></ul></ul><ul><ul><ul><li>Achievements </li></ul></ul></ul><ul><ul><ul><li>Adaptability </li></ul></ul></ul><ul><ul><ul><li>Initiative </li></ul></ul></ul><ul><ul><ul><li>Optimism </li></ul></ul></ul><ul><li>Self Awareness </li></ul><ul><ul><li>Emotions and affects </li></ul></ul><ul><ul><li>Knowing strengths and limits </li></ul></ul>
  8. 8. - <ul><li>Emotional Labor </li></ul><ul><li>Organizational desire emotions re expressed during interpersonal transactions </li></ul><ul><li>Relation to service job </li></ul><ul><li>Relevant to every job </li></ul><ul><li>Key component of effective performance’ </li></ul><ul><li>Emotion at workplace { Traditional thought} </li></ul><ul><li>Emotional “Uncomfortable knowledge” </li></ul><ul><li>Emotional economy : Sum of +ive and –ive feelings </li></ul><ul><li>Manage with appropriate emotions </li></ul><ul><li>Not a part of job – get in way of success. </li></ul>
  9. 9. Rules of the work are changing <ul><ul><li>4/5 organizations are promoting EI for selection of candidates. </li></ul></ul><ul><ul><li>Even the most intelligent people take decision based on emotions / feelings and uses facts to justify. </li></ul></ul>Group intelligence Trust , identity, efficacy Participation, cooperation, collaboration Better decisions, more creative solutions, higher productivity.
  10. 10. 5 steps Action Plan <ul><li>What do I want to be? </li></ul><ul><li>Who am I now? </li></ul><ul><li>How do I get from here to there? </li></ul><ul><li>How do I make change stick? </li></ul><ul><li>Who can help me? </li></ul><ul><li>“ Stitha Pradnya” state of emotional balance. </li></ul>
  11. 11. Emotional Skills <ul><li>Identifying and labeling feelings </li></ul><ul><li>Expressing feelings </li></ul><ul><li>Assessing the intensity of feelings </li></ul><ul><li>Managing feelings </li></ul><ul><li>Delaying gratitude </li></ul><ul><li>Controlling impulses. </li></ul>
  12. 12. Emotional Leadership <ul><li>Set strategies </li></ul><ul><li>Motivate people </li></ul><ul><li>Create a mission </li></ul><ul><li>Build a culture </li></ul><ul><li>What should a leader do?…… </li></ul><ul><li>…… ..Get results. </li></ul><ul><li>More complex is the job….more the EI matters . </li></ul>

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