Microsoft DynamicsNew Era for Business SolutionsAndré MestreTechnology Solutions ProfessionalMicrosoft Western Europe
• Present and Future• Dynamic Vision• Dynamics CRM• Back to the Future• Q&A
E-CommerceBusiness models evolutionInternet and mobility expansionBusiness Intelligence (BI)Lots of data, not that many informationDimensional analysisCustomer Relationship Management (CRM)Better customer knowledge in order to adapt value proposition and offeringsRelational data centralization from various sources (ERP E-Comm, LOB apps) ,
Mobile Social Cloud Big data Consumerization Facebook reached 2016 Over 2015Bythe tablet market will 100 million users 80% Digital content will grow to 2.7ZB in 2012, By smartphones and , of newbe in less than 9 up 48% from 2011, tablets apps will be479 million months distributed or rocketing toward will put power in the 8ZB by 2015. pockets of a units and the PC market deployed on will be only just ahead at clouds in billion 2012. consumers. 535 million 65% units of companies are deploying at least one social 80% 25%The world’s mobileworker populationwill reach software tool – managed, internal and independent 70% growth of of companies of businesses unstructured already accept the1.3 billion, communities data is are either using or investigating predicted “Bring yourover 37% of the total cloud over the own device”workforce - by 2015. computing next five practice solutions years.
Lead, Opportunity Identify Cross- SALES PLANNING and Account sell and up-sell Management opportunities SALES LEADANALYTICS MANAGEMENT Teams and IMPROVED SALES territory PRODUCTIVITY Sales Planning management ACCOUNT OPPORTUNITY MANAGEMENT MANAGEMENT Real-time Forecasts and Analytics
PLANNING & Campaign BUDGETING End-to-end response marketing process trackingMARKETING DATAANALYTICS SEGMENTATION Product and MARKETING Multi-channel pricing support management LEAD CAMPAIGN TRACKING MANAGEMENT Powerful segmentation
CONTACT MANAGEMENT Unified service 360º customer view scheduling SERVICE KNOWLEDGEANALYTICS MANAGEMENT CUSTOMER SERVICE Multi-channel Knowledge support management SERVICE CASE SCHEDULING MANAGEMENT End-to-end case management