Microsoft DynamicsNew Era for Business SolutionsAndré MestreTechnology Solutions ProfessionalMicrosoft Western Europe
•   Present and Future•   Dynamic Vision•   Dynamics CRM•   Back to the Future•   Q&A
E-CommerceBusiness models evolutionInternet and mobility expansionBusiness Intelligence (BI)Lots of data, not that many in...
Mobile                         Social                          Cloud                           Big data                   ...
Dynamic Vision                 7
Anywhere      Self-Service    RapidAccess        Insights        Innovation CyclePervasively   Simplicity in   EmpoweredCo...
Dynamics CRM
Tablet       Desktop          Phone     Cloud             On-Premises
Lead, Opportunity     Identify Cross-                    SALES                   PLANNING                      and Account...
PLANNING &                                           Campaign                  BUDGETING                                  ...
CONTACT                   MANAGEMENT                                           Unified service                            ...
Q&AAndré Mestreandre.mestre@microsoft.comMicrosoft
© 2012 Microsoft Corporation. All rights reserved. This document is for informational purposes only. MICROSOFT MAKES NO WA...
BI4EC Microsoft
BI4EC Microsoft
BI4EC Microsoft
BI4EC Microsoft
BI4EC Microsoft
BI4EC Microsoft
BI4EC Microsoft
BI4EC Microsoft
BI4EC Microsoft
BI4EC Microsoft
BI4EC Microsoft
BI4EC Microsoft
BI4EC Microsoft
BI4EC Microsoft
BI4EC Microsoft
BI4EC Microsoft
BI4EC Microsoft
BI4EC Microsoft
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Microsoft Dynamics: New Era for Business Solutions

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BI4EC Microsoft

  1. 1. Microsoft DynamicsNew Era for Business SolutionsAndré MestreTechnology Solutions ProfessionalMicrosoft Western Europe
  2. 2. • Present and Future• Dynamic Vision• Dynamics CRM• Back to the Future• Q&A
  3. 3. E-CommerceBusiness models evolutionInternet and mobility expansionBusiness Intelligence (BI)Lots of data, not that many informationDimensional analysisCustomer Relationship Management (CRM)Better customer knowledge in order to adapt value proposition and offeringsRelational data centralization from various sources (ERP E-Comm, LOB apps) ,
  4. 4. Mobile Social Cloud Big data Consumerization Facebook reached 2016 Over 2015Bythe tablet market will 100 million users 80% Digital content will grow to 2.7ZB in 2012, By smartphones and , of newbe in less than 9 up 48% from 2011, tablets apps will be479 million months distributed or rocketing toward will put power in the 8ZB by 2015. pockets of a units and the PC market deployed on will be only just ahead at clouds in billion 2012. consumers. 535 million 65% units of companies are deploying at least one social 80% 25%The world’s mobileworker populationwill reach software tool – managed, internal and independent 70% growth of of companies of businesses unstructured already accept the1.3 billion, communities data is are either using or investigating predicted “Bring yourover 37% of the total cloud over the own device”workforce - by 2015. computing next five practice solutions years.
  5. 5. Dynamic Vision 7
  6. 6. Anywhere Self-Service RapidAccess Insights Innovation CyclePervasively Simplicity in EmpoweredConnected Design Ecosystem
  7. 7. Dynamics CRM
  8. 8. Tablet Desktop Phone Cloud On-Premises
  9. 9. Lead, Opportunity Identify Cross- SALES PLANNING and Account sell and up-sell Management opportunities SALES LEADANALYTICS MANAGEMENT Teams and IMPROVED SALES territory PRODUCTIVITY Sales Planning management ACCOUNT OPPORTUNITY MANAGEMENT MANAGEMENT Real-time Forecasts and Analytics
  10. 10. PLANNING & Campaign BUDGETING End-to-end response marketing process trackingMARKETING DATAANALYTICS SEGMENTATION Product and MARKETING Multi-channel pricing support management LEAD CAMPAIGN TRACKING MANAGEMENT Powerful segmentation
  11. 11. CONTACT MANAGEMENT Unified service 360º customer view scheduling SERVICE KNOWLEDGEANALYTICS MANAGEMENT CUSTOMER SERVICE Multi-channel Knowledge support management SERVICE CASE SCHEDULING MANAGEMENT End-to-end case management
  12. 12. Q&AAndré Mestreandre.mestre@microsoft.comMicrosoft
  13. 13. © 2012 Microsoft Corporation. All rights reserved. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Some examples are for illustration only and are fictitious. No real association is intended or inferred.

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