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1.4 build your_svc_cat_final


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1.4 build your_svc_cat_final

  1. 1. Configuration ManagerHardware inventory,software inventory,software updatesPrimary computerowner based onAsset IntelligencedataOperations ManagerOperations Managerdiscovered objectsDistributedApplications (ServiceManager BusinessService based ondeployed applicationfrom VMM ServiceTemplate)Active DirectoryActive Directory datafor user, usergroups, printers,computersUser contactinformation,organization,notificationaddressesVirtual MachineManagerVirtual Machinesand Virtual MachineTemplateConfiguration ItemsService Manager connectors facilitate System Center and Exchange connectivity for CI dataand notifications.Orchestrator Integration Packs facilitate automating activities across System Center, LOB and3rd Party management tools.
  2. 2. Service ManagerData WarehouseOrchestratorServiceManagerVirtual Machine ManagerOperations ManagerConfiguration ManagerActive DirectoryNotifications via ExchangeLOB3rd Party Management ToolsInbound to System CenterBi-directional from OrchestratorBi-Directional for notifications/reportingBi-directional run book integrationConfiguration Items and Automation Data populated into CMDBAutomation commands issued to System Center, 3rd Party tools and Line of Business ApplicationsInbound and outbound notifications and ReportingBi-directional Connector for automation activities and executing automation workflows
  3. 3. Configuring Connectors in Service Manager
  4. 4. “Whitelisting” Additional Classes for the SCOM CIConnector
  5. 5. Automated Service DeliveryArchitecture142356
  6. 6. ActionRequestCollect Validate Record Execute
  7. 7. Building a Simple, Powerful and EffectiveService and Request Offering
  8. 8. IMPORT BUILD PUBLISH1 2 3INVOKEMONITOR 56CREATE4Import Deploy VMRunbook & DataBuild „New VM‟Request OfferingPublish „NewVM‟ to ServiceCatalogCreate a „New VM‟RequestInvokeDeploy VMRunbookMonitor for New VMCreated and Deployed
  9. 9. ••••••
  10. 10. • Request Offerings• Offering that Consumers requestusing the Service Catalog• Based on a template• Creates a Service Request orIncident• Defines user prompts for datainput• Defines mapping of userresponses to properties
  11. 11. • Service Offerings• Container used to identify andclassify standard IT services• Contains one or more requestofferings• Consistent display of service-related details including:•••
  12. 12. ••••Private Cloud OfferingsEnterprise LOB App OfferingsVDI OfferingsDevelopment of Offerings
  13. 13. •••••
  14. 14. ••••
  15. 15. View status inwork item formsEasily link over toOrchestratorconsole to viewdetailed statusRetry failedrunbooksORCHESTRATORDetailed statusdown to activitylevelHistorical view ofrunbookexecutionInput, output andruntime variabledataSELF-SERVICEPORTALSummarized viewof status forconsumerEMAILNOTIFICATIONSNotify aboutprogress, failure,or successfulcompletionRich HTMLformatted emailswith context datainsertedSERVICE MANAGER
  16. 16. Cloud Services Process ManagementPackModel Extensions &ViewsProjectCapacity PoolCost CenterLogical NetworkPlacement TagVIP Template…Service RequestTemplates20+ servicerequest templates• Provision VMs• Project creation• CapacitymanagementAutomated workitem activitytemplatesService CatalogContent20+ requestofferingsBased on servicerequest templatesRunbooks/WorkflowsNew runbooks forOrchestrator andworkflows forService Managerto automaterequest offeringfulfillment
  17. 17. Configuring Your Self-ServiceVirtualization Provisioning Offering
  18. 18. Updating User Roles
  19. 19.  Key Planning Considerations Mapping Requirements to Features Building the Cloud Fabric Developing Runbook Automation Designing Offerings for the Service Catalog Delivering an Optimal Self-Service ExperienceRegister for Day 2 of the JumpstartMoving from Private to Hybrid Cloud with System Center 2012 and WindowsAzure IaaS available at
  20. 20. ©2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, Office, Azure, System Center, Dynamics and other product names are or may be registered trademarks and/ortrademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of thispresentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guaranteethe accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION INTHIS PRESENTATION.