Hotel and Social Media
<ul><li>Facebook </li></ul><ul><ul><li>Almost 10,000 fans </li></ul></ul><ul><ul><li>Description of the hotel and services...
<ul><li>Twitter </li></ul><ul><ul><li>Update news frequently (several times per day) </li></ul></ul><ul><ul><li>Events pro...
 
<ul><li>Flickr </li></ul><ul><ul><li>Only used to post photos </li></ul></ul><ul><li>YouTube </li></ul><ul><ul><li>Special...
<ul><li>All digital points are on the first page of the hotel’s official website </li></ul><ul><li>Develop customers loyal...
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The Venetian Las Vegas Community

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The Venetian Las Vegas Community

  1. 1. Hotel and Social Media
  2. 2. <ul><li>Facebook </li></ul><ul><ul><li>Almost 10,000 fans </li></ul></ul><ul><ul><li>Description of the hotel and services </li></ul></ul><ul><ul><li>Pictures of the hotel and events </li></ul></ul><ul><ul><li>Hotel Offers </li></ul></ul><ul><ul><li>Events information </li></ul></ul><ul><ul><li>Polls </li></ul></ul><ul><ul><li>News posted several times a week </li></ul></ul><ul><ul><li>Links to other digital points and pages </li></ul></ul><ul><ul><li>Very useful for customers as they can check all new events and promotional offers </li></ul></ul><ul><ul><li>It allows customers to interact with each other and to share opinions </li></ul></ul><ul><ul><li>It enables the hotel to advertise free of charge </li></ul></ul>
  3. 3. <ul><li>Twitter </li></ul><ul><ul><li>Update news frequently (several times per day) </li></ul></ul><ul><ul><li>Events promotion (links) </li></ul></ul><ul><ul><li>Private messages to their customers who have just left the hotel or respond to clients’ comments </li></ul></ul><ul><ul><li>RSS tweets </li></ul></ul><ul><ul><li> Very useful as the hotel interacts directly with its clients, it takes into consideration complaints and praises </li></ul></ul>
  4. 5. <ul><li>Flickr </li></ul><ul><ul><li>Only used to post photos </li></ul></ul><ul><li>YouTube </li></ul><ul><ul><li>Special page for the Venetian Las Vegas’ Channel </li></ul></ul><ul><ul><li>Mostly videos of poker tournaments </li></ul></ul><ul><li>LinkedIn </li></ul><ul><ul><li>Had a page but it is no more available </li></ul></ul><ul><ul><li> Are useless as it is not very developed and we can find the same information on their own website </li></ul></ul>
  5. 6. <ul><li>All digital points are on the first page of the hotel’s official website </li></ul><ul><li>Develop customers loyalty: keeping in touch with them even after their stay </li></ul><ul><li>Follow up customers’ needs </li></ul><ul><li>Attract new clients </li></ul><ul><li>Ensure confidence in the service quality </li></ul><ul><li>Free advertising </li></ul>

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