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Service offer 2016 slideshare

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Service offer 2016 slideshare

  1. 1. 2016 SERVICE A Future Service Workshop
  2. 2. If it can happen in kenya
  3. 3. REVOLUTIONARY FACTORS AFFECTING SERVICE Smart Technology First Fully Mobile Customers M- Commerce Video Gen y , I-Gen Customers, Ageing UK = Fragmentation and Need for speed
  4. 4. Renewal Move–on Up Sell Introduction to Service and adaptation Mid Servic e Revie ws Service Review and Evaluation Pre – Allocation Ambition Assessment Service Cycle
  5. 5. Three Customer Profiles 1 2 3 Three Customer Deals
  6. 6. Predictive Profiling
  7. 7. Collaborative Learning via Bromford Connect
  8. 8. The 2016 Sign Up
  9. 9. Mobile as window to Bromford Mobile as window to customer
  10. 10. Resolution by social collaboration The 80/20 becomes the 90/10
  11. 11. LOW LEVEL COMPLAINTS LOW LEVEL ARREARS VISITS LOW LEVEL SKILLS + SUPPORT LOW LEVEL ASB PHYSICAL INTERVENTIONS REPLACED
  12. 12. Ease of Payment and Mobile Commerce
  13. 13. Intuitive voice, video and sms integrated within customer journey
  14. 14. The Home That Always Worked
  15. 15. M powered homes M powered customers
  16. 16. GEO-MAPPED COMMUNITIES GEO-MAPPED CUSTOMERS
  17. 17. NETWORKED NEIGHBOURHOODS Volunteer community managers
  18. 18. W11
  19. 19. HYPER LOCAL COMMUNICATIONS
  20. 20. discussion

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