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Asking The Right Questions: The Role of Boards in Innovation


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Originally presented at a Board members conference. Illustrations by Tom Hartland

Published in: Business
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Asking The Right Questions: The Role of Boards in Innovation

  1. 1. Building a Stronger Innovation Culture Paul Taylor Innovation Coach
  2. 2. The challenge we face Globally we are all working on the same problems Technology has speeded up but productivity has slowed Lots of money for reports but little for practical action No coordination to scale existing innovations Organisations have little time to experiment due to cuts
  3. 3. What Bromford set out to fix Replacing Poor problem definition Fear of failure Inertia Zombie Projects With Evidence based fast fail experimentation
  4. 4. Moving from a culture of reporting to a culture of exploration
  5. 5. Let’s recognise that business plans are business guesses
  6. 6. Built in obsolescence: The role of the Board in pulling the plug
  7. 7. Fewer pilots More tests
  8. 8. tEsT PilOt outCOMes “Right, that’s sort of OK” “Needs more work” Usually Crap iDEA Kill It, sHelVE It, Release It. ‘Cursory Design’ Actual Design Evidencing Completing Innovation as Good Governance
  9. 9. The launch of our new localities approach will see Neighbourhood Coaches with patches of around 175 households replacing traditional Housing Managers who each look after 500 households. Last year we invested £1.1m in testing it, and following successful pilots we’re rolling it out at a cost of £3.5m. Moving from the reactive to the pre-emptive: A move from telling to listening A move from managing to coaching A move from filling the gaps with services to closing the gaps through connections
  10. 10. Tenant Designed Process: Is it possible to eliminate minor repairs?
  11. 11. Boards ought to be at the forefront of transformations not the rearguard
  12. 12. Board needs to reflect on whether innovation projects (inflight and upcoming) receive sufficient attention and scrutiny
  13. 13. Boards must balance risk and potential benefits However they should also consider the very high organisational risk of not undertaking innovation, even if risks are incurred in that process.
  14. 14. @paulbromford