Crisis Management

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Crisis Management

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Crisis Management

  1. 1. Crisis Management: An Overview An Overview
  2. 2. Crisis Management: <ul><li>Does your business have a War Room? </li></ul><ul><li>How much of your cash flow is automated? </li></ul><ul><li>Do you have ready access to a corporate decision making map? </li></ul>
  3. 3. Crisis Management: <ul><li>When conditions get worse, how much worse will they get? </li></ul><ul><li>How do you know? </li></ul><ul><li>Crisis management is the discipline and science of managing breakdown and recovery </li></ul><ul><li>Three examples ... </li></ul>
  4. 4. Crisis Management: <ul><li>If you’re executing an employee reduction program, do you: </li></ul><ul><ul><li>Lay off staff to meet cost requirements? </li></ul></ul><ul><ul><li>Lay off staff to match the productivity stats of your competitors? </li></ul></ul><ul><ul><li>Lay off staff to bring new people with new ideas into the corporation? </li></ul></ul>
  5. 5. Crisis Management: <ul><li>If you’re corporation is moving into a new business, market, or location , do you: </li></ul><ul><ul><li>Plan to expand what you already know? </li></ul></ul><ul><ul><li>Plan to capture the benefits of the new business, market, or location? </li></ul></ul><ul><ul><li>Plan to start a conversation between the old and the new? </li></ul></ul>
  6. 6. Crisis Management: <ul><li>If you’re watching a movie in a theatre and someone yells, “Fire!”, do you: </li></ul><ul><ul><li>Panic? </li></ul></ul><ul><ul><li>Remain Calm? </li></ul></ul><ul><ul><li>Account for all of the panicky people in the theatre? </li></ul></ul>
  7. 7. Crisis Management: <ul><li>Mastering crisis management requires mastering three kinds of learning: </li></ul><ul><ul><li>Informational Learning - find problem, run solution </li></ul></ul><ul><ul><li>Motivational Learning - “I’ll be fine as long as I’m better than the next guy” </li></ul></ul><ul><ul><li>Transformational Learning - “I am new.” </li></ul></ul>
  8. 8. Crisis Management: <ul><li>Mastering the three kinds of learning requires knowing what they are and knowing when to use them: </li></ul><ul><ul><li>Informational Learning - efficient answers, cost / benefit, normal operations </li></ul></ul><ul><ul><li>Motivational Learning - energize and know the limits of your environment, your team, and yourself </li></ul></ul><ul><ul><li>Transformational Learning - Non-Linear, throw out the normal rule book, head for the war room </li></ul></ul>
  9. 9. Crisis Management: <ul><li>Crisis management operates on multiple levels at the same time: </li></ul><ul><ul><li>Corporate - Large, complex organizations are less able to manage a crisis because they are large and complex </li></ul></ul><ul><ul><li>Professional - Knowing a specialty or discipline well makes it harder to “jump outside your own box”. </li></ul></ul><ul><ul><li>Personal - You can’t see what you’re not equipped to see; you can’t do what you’re not equipped to do </li></ul></ul>
  10. 10. Crisis Management: <ul><li>Fundamentals: Crisis management recognizes the choice between competitive, cooperative, and structural thinking </li></ul><ul><ul><li>Competitive - “We will kill or capture Bin Laden” </li></ul></ul><ul><ul><li>Cooperative - “It’s time to sit down and talk with the Taliban”. </li></ul></ul><ul><ul><li>Structural - “we can adapt what we learned from the Anbar awakening to Afghanistan.” </li></ul></ul>
  11. 11. Crisis Management: <ul><li>Use the principles of crisis management during normal times </li></ul><ul><ul><li>Keep your plans efficient and set in a larger context </li></ul></ul><ul><ul><li>Keep your planners motivated and creative </li></ul></ul><ul><ul><li>Better preparation leads to better performance </li></ul></ul>
  12. 12. Crisis Management: <ul><li>Choosing a crisis Management specialist </li></ul><ul><ul><li>broad background - education and experience </li></ul></ul><ul><ul><li>experience matters, depth and breadth </li></ul></ul><ul><ul><li>Test their methodology and their creativity </li></ul></ul>
  13. 13. Crisis Management: <ul><li>When you need a crisis Management specialist </li></ul><ul><ul><li>If you’re ruminating, you haven’t defined the depth of the crisis, seek assistance </li></ul></ul><ul><ul><li>It may feel like you’re walking off a cliff </li></ul></ul><ul><ul><li>A crucible requires enough heat to change the ingredients but not so much heat as to melt the Pot! </li></ul></ul>

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