Iberia

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Iberia

  1. 1. ial M edia nds & Soc Bra nefit ou t of enga g ing with e How to get b stomer your cu
  2. 2. Web 2.0
  3. 3. Main web 2.0 applications Social Video- Blogging Wikis Networks sharing sites Twitter Boingboing.net YouTube Wikipedia Facebook Enriquedans.com Vimeo LinkedIn Many enterprise apps Digitalbuzzblog.com Daily motion Friendster
  4. 4. Why using Social Media?
  5. 5. Conversation is out there
  6. 6. Conversation is out there
  7. 7. th e airlines l cas es on Rea indu stry
  8. 8. Airlines & Social Media: Air France
  9. 9. Airlines & Social Media: British Airways
  10. 10. Airlines & Social Media: American Airlines
  11. 11. Airlines & Social Media: American Airlines
  12. 12. Thank you for your attention

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