Be the first to like this
Nothing damages team morale and employee engagement more than interpersonal conflict in the workplace, and like scars, old resentments can run deep. Positively and constructively engaging warring parties who either avoid one another or, worse, actively undermine or confront one another is always a daunting challenge but one that can be managed successfully if you approach the situation wisely and set up the parameters of the meeting correctly. Treating employees like adults, holding them accountable for their own "perception management," and providing them with career options at this critical juncture are essential. The good news: the proper intervention gives you a wonderful opportunity to reset both group and individual expectations and eliminate the drama from the workplace.