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Resume-Patrick P Taylor June 2016

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Resume-Patrick P Taylor June 2016

  1. 1. Patrick P. Taylor 37 Mystery Rose Lane West Grove, Pa 19390 USA ptaylor377@comcast.net (610) 345-1110 SUMMARY OF QUALIFICATIONS Objective: HighlyskilledITprofessional experiencedindrivingoperational successthroughteamdevelopment, processdevelopmentandimprovements,teamleadership,systemsecurity, helpdesk, clientcustomerservice,and projectmanagement. IT manager,project manager,andanalystwithspecial expertise,analysis, troubleshooting, and demonstratedresultsinbackupsystems. Skills: • Customer Service • Microsoftoffice tools • Several helpdesk ticketing systems • Daily Service Reviews • Backup Monitoring • Root Cause Analysis • Service Restorations • Change Management • Best Practices and New Processes • Service Level Agreements • System Security • Managed onshore and offshore teams • NetBackup • Servers • Storage • Wintel • Unix • VMS • AIX • HP • Data Domain • Budgeting • Project Management • Purchasing • Technical Lead, specializing in backup and storage technologies • Asset Management • New Technology Launches • New backup software and hardware installations
  2. 2. PROFESSIONAL EXPERIENCE Progressive responsibilitiesinDataEntry,Managing,Operations,AssetManagement,SystemAnalysis,Workflow, Auditing,ProblemSolving,Helpdesk,Security,andQualitywithfocusonstorage andbackupfor multiple accounts. Computer Science Corporation - Newark, Delaware (1997-June 1, 2016) Storage/Backup Lead Duties: • Responsible forthe integrityandreliabilityof multipleclientaccountUNIXand Wintel serverbackupsand restores,forover5,000 servers,andthe reliabilityof the storage environment. • Auditsof computersystems. • Troubleshootingcustomerandinternal companyissues • Data Entry • Ledbackup and storage hardware andsoftware upgrade projects. • ProjectManagement • Trackedand assignedresourcesrespondingtohelpdeskticketrequests • PurchasedHardware andSoftware forprojects • Assignedonshore andoffshore resourcestoprojects,plannedseveral projects,andcompletedseveral projects. • Provided trainingasneeded toonshore offshoreandoffshore backupteams. • Ledprojectsof onshore andoffshore personnel support • QualityManagementof all documentsandprocessesof storage relatedactivities • Producedseveral documentsandprocessesusedbymultipleStorage Engineers,andmultiple accounts Education: • Graduate of JohnDickinson HighSchool,majoringin BusinessAdministration. • AttendedWidenerUniversitymajoringinComputerScience,withaminorinbusiness,earning40 plus credits. Certificates and Courses: • Six SigmaGreenBelt • VMS SystemsAnalystcourse • UNIX SystemsAnalystcourse • CSC Core Processcourse • OpenVMS systemandnetworknode management • OpenVMS systemandnetworknode management(advanced) • CPMT (commonproblemmanagementtool) • Remedy8.1 (ticketingsystem) • Change managementtraining • DPQM(Data ProtectionQualityManagement) training Community Service: • Youth Baseball Coach • Youth SoccerCoach • SundaySchool Teacher • Mentored middle school students inmathandreading • FormerPresidentof the local Highschool Football Boosters
  3. 3. Awards and Performance • Excellent performance appraisal ratings throughout my entire CSC career. • EServices RecognitionCertificate - Inrecognitionandappreciationof mycontributionstothe eServicesNetApp filerMigration. • CSC - ShiningStarAward - helpedachieve outstandingperformance duringVMSY2K efforts.Exceededproject target datesandset newrecordsforthe pace of VMS systemupgrades. • CSC - Recognizedforaccomplishments,includingwritingthe hardware troubleshootingdocument,the jukebox installs,andtakingcare of all the dayto day backupcalls. • CSC - Certificate of excellence - dedicationinsuccessfullyimplementingmanagedprintatCDC-AE. • CSC - Certificate of excellence - individual perseverance andteamworktolead,trust,andsupport,and contributiontoimprovedservicesandreducedcostsinthe HP-CDCAEenvironment.

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