Hornbill social media integration

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Social media integration in Supportworks ITSM Enterprise v3.2

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Hornbill social media integration

  1. 1. Supportworks ITSM v3.2 Integration in practice
  2. 2. Supportworks Social Media Integration Manage multiple Social Media profiles
  3. 3. Supportworks Social ITSM View Twitter Stream Timeline
  4. 4. Supportworks Social ITSM Provide service updates
  5. 5. Supportworks Social ITSM Set up search streams
  6. 6. Supportworks Social ITSM Capture search results
  7. 7. Supportworks Social ITSM Match customer record
  8. 8. Supportworks Social ITSM Retweet, Reply or raise new Incident/Request
  9. 9. Supportworks Social ITSM Data transferred to Incident record
  10. 10. Supportworks Social ITSM Tweet notification & SelfService link to customer

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