Redesigning & Reengineering
Online Services
Best Practice - High Level Approach – 7 Stages

                              ...
7 Stages of Redesign Process

 Stakeholder Commitment and Budget



   User Centric Experience Champion




              ...
Stage 1 – Upfront Commitment

                            Stakeholder Commitment and Budget


                            ...
Stage 2 – Experienced Champion

                            User Centric Experience Champion


                           ...
Stage 3 – Real User Feedback & W3C Standards

                            Real Usability & Accessibility Audits


        ...
Stage 4 – Design Simple User Interfaces (UI)

                            User Interface Wire Frame Architecture


       ...
Stage 5 – Develop Graphic User Interfaces (GUI)

                            Design & Build GUI Prototypes


             ...
Stage 6 – Real User Group Feedback

                            Real Target Audience Focus Groups


                      ...
Stage 7 – Support Software Engineering

                            Support, Develop & Build


                           ...
7 Stages of Redesign Process

        Support, Develop & Build



  Real Target Audience Focus Groups



                 ...
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Redesign & Reengineer Online Services - Best Practice - PathPacific.com

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Redesigning & Reengineering Online Services - Best Practice - High Level Approach – 7 Stages

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Redesign & Reengineer Online Services - Best Practice - PathPacific.com

  1. 1. Redesigning & Reengineering Online Services Best Practice - High Level Approach – 7 Stages Presented by: Michael Clyne Net Generation Architect PathPacific.com e: mclyne@pathpacific.com User Centric Designers and Information Architects for the Net Generation
  2. 2. 7 Stages of Redesign Process Stakeholder Commitment and Budget User Centric Experience Champion Achieve & Real Usability & Accessibility Audits Possibly Exceed User Interface Wire Frame Architecture Expectations Design & Build GUI Prototypes Real Target Audience Focus Groups Support, Develop & Build © 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation
  3. 3. Stage 1 – Upfront Commitment Stakeholder Commitment and Budget CEO / Director Level Timeline Expectations Standards Cost Impact Quality & Assurance © 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation
  4. 4. Stage 2 – Experienced Champion User Centric Experience Champion Track Record Public Sector Experience Ability to Manage Award Winning Standards User Interface Expertise Information Architecture Best Practice in Q & A © 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation
  5. 5. Stage 3 – Real User Feedback & W3C Standards Real Usability & Accessibility Audits Compile Real User Feedback Independent Usability Audit Independent W3C Audit Determine W3C Level Review Global Examples Review Internal Technology Impact Analysis © 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation
  6. 6. Stage 4 – Design Simple User Interfaces (UI) User Interface Wire Frame Architecture Recreate UI Online Service Determine Choreography Mind Map User Experiences Develop UI Options Design Info Workflow Impact Analysis Get Approval © 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation
  7. 7. Stage 5 – Develop Graphic User Interfaces (GUI) Design & Build GUI Prototypes Provide Direction Engage with Designer Collaborate with Designer Define Boundaries Provide 3 GUI Designs Get Approval Build Prototypes © 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation
  8. 8. Stage 6 – Real User Group Feedback Real Target Audience Focus Groups Provide HTML Simulations Real User Test Lab Capture/Video Feedback Report/Present Results Modify Prototype Get Approval Impact Analysis © 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation
  9. 9. Stage 7 – Support Software Engineering Support, Develop & Build Finalise Prototype Provide Coded Templates Finalise Choreography Functional Specification Support Development Support Build and Q & A Get Approval © 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation
  10. 10. 7 Stages of Redesign Process Support, Develop & Build Real Target Audience Focus Groups Achieve & Design & Build GUI Prototypes Possibly Exceed User Interface Wire Frame Architecture Expectations Real Usability & Accessibility Audits User Centric Experience Champion Stakeholder Commitment and Budget © 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation

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