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Engagement to action / Ymgysylltu i weithredu


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Andrea Williams of Conwy County Council delivered this workshop to provide participants at the All Wales Residential Participation Network 2012 with ideas to develop an action plan after engagement using a real life case study.

Participants identified best practice in developing action plans, developed actions from engagement data using participatory techniques and identified the key components of an action plan to ensure delivery.

Fe wnaeth Andrea Williams o Gyngor Sir Conwy darparu'r gweithdy yma i gyfranogwyr o Rwydwaith Cyfranogaeth Preswyl Cymru Gyfan 2012 i roi syniadau ar datblygu cynllun gweithredu ar ôl ymgysylltu gan ddefnyddio astudiaeth achos bywyd go iawn.

Fe wnaeth cyfranogwyr canfod arferion gorau mewn datblygu cynlluniau gweithredu, datblygu gweithredu o ddata ymgysylltu gan ddefnyddio technegau cyfranogol a chlustnodi prif gydrannau cynllun gweithredu er mwyn sicrhau darpariaeth.

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Engagement to action / Ymgysylltu i weithredu

  1. 1. Engagement into Action Andrea Williams Partnership Coordination Manager
  2. 2. Aim To provide participants with ideas to develop an action plan after engagement using a real life case study Learning Objectives• Participants will identify best practice in developing action plans• Participants will develop actions from engagement data using participatory techniques• Participants will identify the key components of an action plan to ensure delivery
  3. 3. What experience do we have? What went well? What didn’t go so well?
  4. 4. Group Exercise – Case Study Turning qualitative data into actions Part 1- Themes• Context• Individually – have a read of the case study provided• As a small group – theme the comments provided• Feedback the themes to the larger group and how you found the exercise
  5. 5. Themes• Information• Networks• General communication• Knowledge of each other• Techniques• Planning• Resources
  6. 6. Group Exercise – Case StudyPart 2 – Themes to Action • As a group develop and agree key actions that you would recommend from the themes identified and the comments, make sure that they are SMART (Specific, Measurable, Achievable, Realistic and Time bound) • What should the Local Authority do? • What should the Third Sector do?
  7. 7. Group ExerciseWhat should the headings be in an action plan? • In your groups agree the main headings that should be in an action plan • Feedback to the larger group
  8. 8. Example Action Plan Headings• Outcome/Objective• Action Reference Number• Action Owner/Lead• Expected completion date• Action update• Links• Performance Measures• Actual completion date
  9. 9. Good practice from lessons learnt• If possible, develop action plans with key stakeholders• Once the action plan has been developed check back with key stakeholders that the action plan reflects what was said• If you need someone else to deliver an action ensure that they have been asked and they know what their responsibilities are• Gain organisation approval for the action plan and raise awareness of it, ensure it is being monitored• Regularly update the action plan – make it an alive document• Inform people engaged with how their comments have been used and share the action plan with them• Be realistic, especially with timescales if you are relying on other people (increased time to collect the information)• Ensure that if there is more than one delivery organisation with joint responsibility that the actions are representative• Can use performance measures to ensure that the actions make a difference (RBA what difference has the action made)
  10. 10. Performance Matrix Quantity Quality How much did we do? How well did we do it? # of people attending courses % Common Measures # of courses run Customer satisfaction (did we treat you well) Unit cost (we ran the course to budget or under budget) Percent of staff fully trainedEffort % Activity-specific measures Percent of actions timely and correct Percent of clients completing activity Percentage of actions meeting standards Least Important 2nd Most Important Most Control Is anyone better off? # Skills/Knowledge % Skills/Knowledge # Attitude /Opinion % Attitude /OpinionEffect # Behaviour % Behaviour # Circumstance % Circumstance 3rd Most Important Most Important Least Control
  11. 11. Questions??? Evaluation