Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

S&C_S12_Team3_Final_Prez

1,456 views

Published on

Published in: Design, Technology, Business
  • Be the first to comment

  • Be the first to like this

S&C_S12_Team3_Final_Prez

  1. 1. HOUSINGPRESERVATIONDEPARTMENT:CODE ENFORCEMENTMIKE MANGAN, IVETT CSER, JIMCHEN, CAITLIN WEBB
  2. 2. DESIGN BRIEF:How might we re-design these interactions and interfaces soto improve the overall experience and service efficiency?
  3. 3. RESEARCH AND INITIAL MAPPING
  4. 4. INITIAL MAPPING OF CODE ENFORCEMENTa.) Several stages that take place in the process e.) Rare tenant nightsof code enforcement f.) Tenants act passively in stages of code resolutionb.) Multiple channelsc.) Estranged relations between people involved g.) Public is unaware of HPD’s successes in housing improvementd.) Lack of face to face encounters
  5. 5. WAYS OF SEEING
  6. 6. GAME PROPOSALDesign Principles: Relational reform through the mechanics of gaming
  7. 7. GAME INSIGHT+ four main phases of service delivery:identify, report, inspection and repair+ several channels used [phone, internet, mail, in person]- game-ify an unpleasant process- simulate situations that exist already
  8. 8. MECHANICS OF OUR DAILY LIVESThrough the mechanics of existing relations and channels, this design seeks to enhance the experience and efficiency of the overallservice delivery.
  9. 9. [TAGAT: A]DESIGN PRINCIPLES: RELATIONAL REFORM, CO-OPERATIVE SERVICES
  10. 10. [TAGAT: B]DESIGN PRINCIPLES: RELATIONAL REFORM, CO-OPERATIVE SERVICES
  11. 11. [BOOK.ME]DESIGN PRINCIPLES: RELATIONAL REFORM, CO-OPERATIVE SERVICES+ Wastes time and resources of HPD code inspector+ Violation remains an issue that needs tending to+ Results in a service delivery failure and further promotes feelingsof negativity and frustration+ Leaves tenant feeling like the system is against them and that theydon’t have the power to improve their conditions
  12. 12. [BOOK.ME]DESIGN PRINCIPLES: RELATIONAL REFORM, CO-OPERATIVE SERVICES+ More efficient use of time for code enforcement+ Gives tenants a sense of voice when they register for ainspection+ Code enforcement becomes a face tenants can relate to
  13. 13. THE HOUSING GAMESA “game” that narrates the tenant through the services thatHPD provides.Provides an easy visual language to understand thecapabilities of HPD and the rights and options for the tenant.
  14. 14. Opportunities for use + Section 8 housing line in lobby of HPD Gold St + Field Offices + Tenant Nights (poster & pamphlet form) + “TAGAT”: distributed at choice by owners/brokers + Local community center distribution + Ad Campaign + readily available for anyone to view & or distribute

×