Verbal, Nonverbal and Para-verbal communications play an important role in any presentation. This PPT tries to demystify the concept. Thankful to many Web-resources and YouTube Videos in compiling the presentation.
We shall learn -
The importance of consistency
MakeGroup of two and ask them to pick
Scenarios given and role-play:
Discussions between a Marketing Executive and a
Client - Marketing a NEW Product
Interview of a Political Leader by aTV Media
Correspondent - Party’s position in forthcoming
general elections in India
Discussions between two colleagues - Organizing
an International Conference’s Inaugural Session
Argument between Father and Son - Son wishes
to buy a SmartPhone.
An employee is trying to convince HR Manager for
Chip Rose says:
Language to communicate,
To express ourselves,
To Get our ideas across, and
To connect with the person to whom
we are speaking.
“When a relationship is working, the act
of communicating seems to flow
When a relationship is deteriorating, the
act of communicating can be as
frustrating as climbing a hill of sand."
Verbal Messages - the words we
Paraverbal Messages - how we
say the words
Nonverbal Messages - our body
Use of language to communicate
brief, succinct, organized
free of jargon
do not create resistance
critical, blaming, judgmental or
rambling, unorganized speech -
tedious and discouraging
messages we send through our posture,
gestures, facial expression, and spatial
distance account for 55%
primary way to communicate
postures and gestures
refers to the messages that
we transmit through
of our voices
Professor Mehrabian states –
paraverbal message accounts for
approximately 38% of what is
communicated to someone.
A sentence can convey entirely
depending on the emphasis on words and the
tone of voice.
verbal, paraverbal and nonverbal
conflictingVPN information - the
nonverbal information tends to be
through a clenched jaw, hard eyes, and steely
voice, telling you they're not mad. Which are
you likely to believe?
What you see or what you hear? 14
Physical attention to the speaker
Speaker's nonverbal messages
Attention to the words and
Reflective listening skills
Barriers are which reduces/stops/
(interrogating, criticizing, blaming,
From what I can see, you don't have the
training to teach a child
(interrogating, criticizing, blaming,
"If you were doing your job and supervising Sunita
in the lunch time we probably wouldn't be in this
situation, would we?"
(moralizing, preaching, advising,
diagnosing (interrogating, criticizing, blaming,
"You don't seem to understand how important it
is for your child to get this help. Don't you see
that he's well on his way to becoming a
(ordering, threatening, commanding, dire
"If you don't voluntarily agree to this evaluation
we can take you to due process. Go ahead and file
a complaint if you want to."
(ordering, threatening, commanding,
"I'm going to write a letter of complaint to the
superintendent and have this in your file if you
don't stop humiliating my son in front of his
classmates. I know my rights."
Flashing or rolling eyes
Quick or slow movements
Arms crossed, legs crossed
Gestures made with exasperation
Slouching, hunching over
Poor personal care
Staring at people or avoiding eye contact
Excessive fidgeting with materials
It is two way.
It involves active listening.
It reflects the accountability of speaker
It utilizes feedback.
It is free of stress.
It is clear.
Know what communication really is
Communication is the process of transferring
signals/messages between a sender and a receiver
through various methods (written words,
nonverbal cues, spoken words). It is also the
mechanism we use to establish and modify
Have courage to say what you think
Be confident in knowing that you can make
worthwhile contributions to conversation.
Developing advanced communication skills begins
with simple interactions. Communication skills can
be practiced every day in settings
1. Eye contact
must have an eye contact with every person so
that you could deliver persuasively to every one.
2. Be Entertaining
speech should be informative and interesting
instead of reciting dry facts try to add humor
but, try not to be funny at serious matters.
3. Use gestures
Make your whole body talk
Don’t plan in advance
4. Manifest constructive attitudes
Choose to be honest, patient, optimistic,
sincere, respectful, and accepting of others
5. Slow down
not try to complete speech in rush.
consciously control speed
give appropriate pauses
• Think according to the
audience point of view.
• Use ‘What is in it for me’
(WIIFM)’ approach to collect
Consider yourself as
Plan in advances what you want to say
Use simple and clear language
Use adequate examples and
Be clear about what you are saying
Use body language
Try to bring variety in the way you use
Use an interactive approach wherever
Avoid rigidity in execution
Understand the learner and treat the
content according to their needs