1.
RETAIL HEALTH &
WELLNESS DEBRIEF
PSFK #19
New Convenience Models For Delivering Care
OVERVIEW

2.
Access the full report at: psfk.com/report/retail-health-wellness-debrief
Become A Member To Get The Full Report!
As consumers seek ways to incorporate health and wellness into
their daily lives, brands and retailers are responding by offering
affordable, convenient healthcare outside of a traditional hospital
or doctor’s office setting, from in-store consultations to at-home
testing. Through the lens of six industry pillars, PSFK’s Retail
Health & Wellness Debrief highlights an exciting new model of
customer-centric care. It is part of a series of reports focusing on
retail innovation and customer experience to inspire the members
of our business intelligence services.
The 30+ page playbook includes:
• Key insights on the new consumer expectations for healthcare
• 3 guiding principles for providing customer-centric care
• 6 trends-based initiatives supported by 24 exemplary case studies
• Strategies for brands across industries to develop synergistic
offerings for the healthcare space

3.
Opportunity Areas Explained In
The Report
1. Wellness Concierges
2. Holistic Treatments
3. AI-Enabled Expertise
4. Digital Care Marketplaces
5. DTC Prescription
6. Health Data Exchange

4.
Take A Holistic View Of Health And Wellness
Spend To Maintain Healthy Lifestyles
Want Greater Transparency For Costs And Benefits
Have New Expectations For On-Demand Service
Expect Brands To Offer Elevated Service
Insights Identified
Consumers…

5.
The Three Pillars Of Retail
Health & Wellness
Integrate Simplify Empower

6.
PSFK
TRAVELSUB
PSFK
TRAVELOPTIMIZED EXPERIEN
PSFK
OCCASION-BA
MARKETINGDEBRIEF
#15
PSFK
SHOPPER MARKETING DEBRIEF
New Sales Opportunities Along
The Digitally Enabled Purchase Path
P L A YB O O K
C X
ENGAGING THE CONSCIOUS
BRAND TOUCHPOINT
CUSTOMER AT EVERY
PSFK:
RETAIL & CX INNOVATION
Business Intelligence
PSFK provides its members at
brands and agencies:
• Access to a trends report
library with 150+ titles
• On-Demand Research
• Daily & Industry Newsletters
• Monthly Webinars
• Immersive Events & Training
For more information:
jeff.weiner@psfk.com
Bespoke Services
Our researchers also deliver:
Ideations Workshops
Immersion Safaris
Research & Strategy
Concepting & Consumer Journeys
Branded Thought Leadership

7.
RETAIL HEALTH &
WELLNESS DEBRIEF
PSFK #19
New Convenience Models For Delivering Care
OVERVIEW