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Customer Service Debrief

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PSFK’s Customer Service Debrief is a how-to guide for businesses to develop, integrate and optimize their use of bots in customer service applications. Featuring expert thought leadership alongside six trends from both internal and external business perspectives, the 28-page report showcases best practices for managing and cultivating consumer relationships with bots. Whether you’re a business diving head-first into bot technologies or already have them in your toolkit, this report will demystify the bot narrative and ensure best-in-class execution.

For a copy of this report, please visit:
psfk.com/customer-service-debrief

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Customer Service Debrief

  1. 1. Customer Service Debrief #15 CUSTOMER SERVICE DEBRIEF BUILDING LOYALTY THROUGH CONVERSATIONAL AI AND CHATBOTS SUMMARY PRESENTATION
  2. 2. Customer Service Debrief Get The Full Report #15PSFK CHAT DEBRIEF EVOLVING CUSTOMER SERVICE THROUGH CONVERSATIONAL AI #15PSFK CUSTOMER SERVICE DEBRIEF BUILDING LOYALTY THROUGH CONVERSATIONAL AI AND CHATBOTS Download the Full Report at: psfk.com/customer-service-debrief Access all Reports and Debriefs as a PSFK Member: psfk.com/membership PSFK’s Customer Service Debrief is a how-to guide for businesses to develop, integrate and optimize their use of bots in customer service applications. Featuring expert thought leadership alongside six trends from both internal and external business perspectives, the 28-page report showcases best practices for managing and cultivating consumer relationships with bots. Whether you’re a business diving head-first into bot technologies or already have them in your toolkit, this report will demystify the bot narrative and ensure best-in-class execution.
  3. 3. Customer Service Debrief Examining The New Customer Expectations From Wait Times From Open Hours From Problem Resolution From Customer Intake To Immediate Service To Always-Available To Proactive Care To Personalized Recognition
  4. 4. Customer Service Debrief New Strategies To Optimize Business Operations From Operational Silos From Static Data From Local Markets From High Operational Costs To Synchronized Processes To Actionable Insights To Global Businesses To Profitable Solutions
  5. 5. Customer Service Debrief Exploring The Chatbot Ecosystem Bot Pioneers Bot Providers Bot Platforms Bot Analytics A bot-enabled customer service journey involves bot providers, application platforms and performance analytics—all of which work together to deliver unprecedented value to customers and businesses.
  6. 6. Customer Service Debrief 01 Assisted Self-Service 02 Conversational Commerce 03 Intuitive Onboarding 04 Enhanced Profiling 05 Co-Automated Workflows Chat Trends Creating A New Generation Of Customer Relationships 06 Insight Mining Enriching The Customer Experience Optimizing Internal Operations
  7. 7. Customer Service Debrief About PSFK BUSINESS INTELLIGENCE A catalyst since 2004 for better products, services, communications and experiences. A unique research process with unparalleled access to experts to identify and develop new business opportunities. • Innovation Portal & Newsletters • Events & Workshops • Consulting #13 PSFK FASHION DEBRIEF DYNAMIC FASHION THROUGH ADAPTIVE DESIGN #14 PSFK TRAVEL DEBRIEF SUB #14 PSFK TRAVEL DEBRIEF OPTIMIZED EXPERIENCE AT EVERY STAGE OF THE JOURNEY #15 PSFK CHAT DEBRIEFEVOLVING CUSTOMER SERVICE THROUGH CONVERSATIONAL AI #15 PSFK CUSTOMER SERVICE DEBRIEF BUILDING LOYALTY THROUGH CONVERSATIONAL AI AND CHATBOTS
  8. 8. Customer Service Debrief #15 CUSTOMER SERVICE DEBRIEF BUILDING LOYALTY THROUGH CONVERSATIONAL AI AND CHATBOTS SUMMARY PRESENTATION

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