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Управление проектами: Формирование эффективного офиса управления проектами

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Управление проектами: Формирование эффективного офиса управления проектами

  1. 1. Project Management 2012: Findings of the yearEstablishing an Effective Project ManagementOffice CRICOS Provider Code: 03048D Online PM Conference, 2011 Professor A Jaafari, Graduate School of Business & Project Management Asia PacificPacific International College Asia International College A Leading Australian Higher Education Institution www.apicollege.edu.au www.GSBPMollege.edu.au CRICOS Provider Number: 03048D
  2. 2. Project Management 2012: Findings of the year Graduate School of Business and Project ManagementWho is GSBPM and what they • Project Management Graduate Program: • MBA (Project and Program Management) offer? • Master of Business and PMGSBPM is part of Asia Pacific International • Graduate Diploma in PM College (GSBPM) an Australian Higher • Graduate Certificate in PM Education Institution, offering: • Executive Diploma in PM• Postgraduate Education and Accredited • Individual (tailored) programs Qualifications in Business, General • Business Management Graduate Program: Management and Project Management • Master of Business Management• Competence-based Management • Graduate Diploma in Business Management Education and Training • Graduate Certificate in BM• Executive Programs • Executive Diploma in BM and tailored• Project/Program Health Check programs• Organisational Diagnostics • 8 Specialisations• Corporate Training and Consulting• See www.apicollege.edu.au Graduate School of Business and Project Management A Leading Australian Higher Education Institution CRICOS Provider Number: 03048D
  3. 3. Project Management 2012: Findings of the yearScope• A study of Project Management Office in terms: – PMO definition – Application range – Functions – Position in organisation – PMO Best practices Graduate School of Business and Project Management A Leading Australian Higher Education Institution CRICOS Provider Number: 03048D
  4. 4. Project Management 2012: Findings of the yearWhat is a PMO?• PMO is an organisational unit set up to promote project, program & portfolio management in an enterprise• Often it reports directly to the senior managers (shielded from the line management)• In some instances it is a division of an organisation that oversees projects• The rationale for a PMO is to re-use PM expertise, tools and templates and continuously improve the same• It can also be a change management unit• There is no universal definition or understanding of PMO Graduate School of Business and Project Management A Leading Australian Higher Education Institution CRICOS Provider Number: 03048D
  5. 5. Project Management 2012: Findings of the yearWhat is a PMO?• A Project Management Office (PMO) is an organizational unit to centralize and coordinate the management of projects under its domain(PMBOK,2004).• The PMO strives to standardize and introduce repeatable project delivery process and can be a source for documentation, guidance, and metrics on the practice of project management and execution. Graduate School of Business and Project Management A Leading Australian Higher Education Institution CRICOS Provider Number: 03048D
  6. 6. Project Management 2012: Findings of the yearFunctions of PMO (source ESI, 2011) Graduate School of Business and Project Management A Leading Australian Higher Education Institution CRICOS Provider Number: 03048D
  7. 7. Project Management 2012: Findings of the yearTop 5 Criteria for Assessing Effectiveness ofPMOs (source ESI, 2011) Graduate School of Business and Project Management A Leading Australian Higher Education Institution CRICOS Provider Number: 03048D
  8. 8. Project Management 2012: Findings of the yearPMO Success Statements (source: ESI, 2011)• 92.6% projects on time, in scope, at budget with customer satisfaction at 3.25 (4 pt scale)• Decreased attrition rate from 47% to 25% due to better training• Increased ROI by 35%• >75% of projects are “healthy”• Reduced customer lead times by 30%• Reduced change orders by 50% Graduate School of Business and Project Management A Leading Australian Higher Education Institution CRICOS Provider Number: 03048D
  9. 9. Project Management 2012: Findings of the yearBenefits of PMO (Nosrati, 2009) Decrease Costs Increase Increase Customer Quality Satisfaction Graduate School of Business and Project Management A Leading Australian Higher Education Institution CRICOS Provider Number: 03048D
  10. 10. Project Management 2012: Findings of the yearPMO functions Graduate School of Business and Project Management A Leading Australian Higher Education Institution CRICOS Provider Number: 03048D
  11. 11. Project Management 2012: Findings of the yearPMO Maturity Path (Hill, 2007) Graduate School of Business and Project Management A Leading Australian Higher Education Institution CRICOS Provider Number: 03048D
  12. 12. Project Management 2012: Findings of the yearFunctional Elements of a PMO (Nosrati, 2009) Graduate School of Business and Project Management A Leading Australian Higher Education Institution CRICOS Provider Number: 03048D
  13. 13. Project Management 2012: Findings of the yearTypes of PMO• Project Management Support Office (PMSO)• PM Competence Centre• Project/Program Management Office Graduate School of Business and Project Management A Leading Australian Higher Education Institution CRICOS Provider Number: 03048D
  14. 14. Project Management 2012: Findings of the yearPM Support Office• Typically provides the following services in parallel to several active projects: – Project administrative and technical support – Tools and software support – Specific services to project managers as needed, e.g. planning, scheduling, estimating, etc.• May be known by different names, such as Projects Support Office, PM Office, Technical Support Office,… Graduate School of Business and Project Management A Leading Australian Higher Education Institution CRICOS Provider Number: 03048D
  15. 15. Project Management 2012: Findings of the yearPM Competence Centre• Is not tasked with implementation of strategy or projects/programs• Has no responsibility for project/program results• May provide mentoring and advice• Engages in professional assessment & development of PM staff• Develops methodologies/processes and standards that are used widely in the organisation• R&D• Knowledge System• Forum on PM best practices and related areas Graduate School of Business and Project Management A Leading Australian Higher Education Institution CRICOS Provider Number: 03048D
  16. 16. Project Management 2012: Findings of the yearFull Project/Program Office • A full PMO acts as enabler of organisational change & capability development • In addition to being a PMSO and a PM Competence Centre, it provides: – Project audits and recovery services – Acts as ‘project/program manager’ on all or certain (strategic/large) projects – May provide administration and technical support for all projects – Is responsible for staffing needs of projects, i.e. PM human resources development – Provides a service to all projects to support them – Provides preferred methods and tools – R&D – Knowledge System – Forum on areas relevant to project-based management etc. – Generally professionalisation of the organisation Graduate School of Business and Project Management A Leading Australian Higher Education Institution CRICOS Provider Number: 03048D
  17. 17. Project Management 2012: Findings of the yearBest practice PMO approach • On multi-unit organsiations establish a central PMO with full capabilities • Provide flexibility at individual business units • PM infrastructure (knowledge base, processes, tools and methods, templates) all to be widely accessible via the organisation’s intranet • Main focus on professionalisation of PM Practices and professional development of Project Managers • All staff working with projects need PM assessment, training and accreditation as determined by PMO • Investment in PMO can be recouped in a short period through savings in project outcomes Graduate School of Business and Project Management A Leading Australian Higher Education Institution CRICOS Provider Number: 03048D
  18. 18. Project Management 2012: Findings of the yearPosition of a PMO in Project-based Organisation Graduate School of Business and Project Management A Leading Australian Higher Education Institution CRICOS Provider Number: 03048D
  19. 19. Project Management 2012: Findings of the yearCentralised PMO Graduate School of Business and Project Management A Leading Australian Higher Education Institution CRICOS Provider Number: 03048D
  20. 20. Project Management 2012: Findings of the year Functions of a PMO (Nosrati, 2009) 1.Project management methodology 1.Project management methodology 2.Project management tools 2.Project management tools 3.Standards & metrics 3.Standards & metrics 4.Project knowledge management 4.Project knowledge management17.Project portfolio mngt 17.Project portfolio mngt18.Customer relationships 18.Customer relationships19.Vendor/contractor 19.Vendor/contractor 5.Project governance 5.Project governancerelationships relationships 6.Assessment 6.Assessment20.Business performance 20.Business performance 7.Organization & structure 7.Organization & structure 8.Facilities & equipment 8.Facilities & equipment support support 13.Mentoring 13.Mentoring 9.Resource management 9.Resource management 14.Planning support 14.Planning support 10.Training & education 10.Training & education 15.Project auditing 15.Project auditing 11.Career development 11.Career development 16.Project recovery 16.Project recovery 12.Team development 12.Team development Graduate School of Business and Project Management A Leading Australian Higher Education Institution CRICOS Provider Number: 03048D
  21. 21. Project Management 2012: Findings of the yearConclusions• The PMO must fit the needs and business practices of the organisation• Must determine functions and architecture: – Whether to have responsibility for project outcomes – Or simply a support, capability building role• Project managers traditionally resist monitoring and control• PMOs must earn their respect; imposition from top will not work• Avoid a police role for your PMO!• A PMO is a vehicle to travel the road to organisational• Patience and perseverance are needed Graduate School of Business and Project Management A Leading Australian Higher Education Institution CRICOS Provider Number: 03048D

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