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Comunicazione: 10 errori da evitare

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Riconoscere e modificare gli errori che facciamo in comunicazione ci aiuta a evitare i malintesi, avere un miglior impatto sugli altri e essere più efficaci. Ecco 10 errori tra i più frequenti e come evitare di farli. Scoprirai che modificare anche una sola piccola cattiva abitudine può facilitarti molto la vita.

Published in: Self Improvement
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Comunicazione: 10 errori da evitare

  1. 1. PLS Academy: Gocce di Coaching Comunicazione: i 10 errori da evitare Cosa non fare e soprattutto come rimediare
  2. 2. PLS Academy: Gocce di Coaching Comunicare magicamente significa essere completamente a proprio agio senza fare nulla.
  3. 3. PLS Academy: Gocce di Coaching Gran parte dei problemi relazionali nasce da errori di comunicazione, che spesso avvengono in modo inconsapevole. Se non ce ne accorgiamo e non cambiamo comportamenti, col tempo possono dare origine a profondi conflitti con gli altri o causare disagi.
  4. 4. PLS Academy: Gocce di Coaching Quali sono gli errori della comunicazione?
  5. 5. PLS Academy: Gocce di Coaching 1. L’interruzione Siete nel bel mezzo di una conversazione e la persona che sta conversando con voi sta raccontando della sua meravigliosa gita nel week end. Di colpo vi viene in mente una cosa da dire e la dite… senza contare che l’altra persona sta ancora finendo il racconto.
  6. 6. PLS Academy: Gocce di Coaching 1. L’interruzione A meno che non vi sia una buona ragione per interrompere, lasciate che l’altra persona finisca di esprimersi. Invadere il discorso altrui con interventi continui, precisazioni o obiezioni può essere interpretato come un atteggiamento di superiorità o addirittura aggressività.
  7. 7. PLS Academy: Gocce di Coaching 2. Non affermare ciò che ti sembra ovvio E’ sempre importante tenere a mente che gli altri non sono nella tua testa: pensavi che tutti sapessero cos'è un mapo? o come compilare un file Excel?
  8. 8. 2. Non affermare ciò che ti sembra ovvio Questo non significa che l’altra persona sia ignorante o incompetente: accertati che le tue aspettative siano corrette eliminando l’ambiguità e l’incertezza, così eviterai anche l'imbarazzo. PLS Academy: Gocce di Coaching
  9. 9. PLS Academy: Gocce di Coaching 3. Non ascolto Ti è mai capitato di conversare con tua mamma o qualcun altro e alla fine del discorso non ricordare cosa abbia detto e non sapere cosa rispondere perché eri immerso nei tuoi pensieri? Poche persone ascoltano gli altri in una conversazione, le più sono impegnate in un'altra conversazione con se stesse.
  10. 10. PLS Academy: Gocce di Coaching 3. Non ascolto Sii concentrato sull'altro: guardalo, ascoltalo e percepisci ciò che esprime con tutti i sensi. Le persone, quando si sentono veramente ascoltate, si aprono e sono capaci di grandi cose.
  11. 11. 4. A volte il sarcasmo non funziona Fare una battuta al momento sbagliato con l'intento di rompere il ghiaccio, in certi casi può congelare del tutto l’atmosfera, oppure infiammarla. Il sarcasmo può generare disappunto, imbarazzo o persino far sentire le persone umiliate, quando ad esempio viene fatto sul lavoro dal proprio capo. . PLS Academy: Gocce di Coaching
  12. 12. PLS Academy: Gocce di Coaching 4. A volte il sarcasmo non funziona Bisogna saper riconoscere quando è il momento di scherzare: se il tempismo o l'umorismo non sono il tuo forte, utilizza altri modi per rompere il ghiaccio.
  13. 13. 5 . Gridare Quante volte ti è capitato di discutere e gridare al tuo interlocutore per cercare di far passare un'opinione? Quante volte hai ottenuto il risultato desiderato? Urlare non significa farsi ascoltare: urlare ti farà apparire come una persona fuori controllo che non sa gestire le proprie emozioni . PLS Academy: Gocce di Coaching
  14. 14. PLS Academy: Gocce di Coaching 5 . Gridare Prima di diventare un fiume in piena, esci, fai due passi, ritorna a respirare più lentamente e poi esercitati a dire ciò che è importante per te con un tono di voce più calmo e assertivo.
  15. 15. 6 . Verbale e non verbale non combaciano Un altro errore comune in comunicazione è la mancanza di congruenza: cioè quando il linguaggio del corpo è in contrasto con quello che la persona sta affermando. Per esempio esprimere entusiasmo stando con lo sguardo verso il pavimento, una postura introflessa e una voce bassa e monotona. PLS Academy: Gocce di Coaching
  16. 16. 6 . Verbale e non verbale non combaciano Per essere congruente, accertati di star vivendo ciò che racconti e poi presta maggiore attenzione al tono, alla postura, alla gestualità, al contatto visivo, alle espressioni facciali e ai tuoi movimenti. PLS Academy: Gocce di Coaching
  17. 17. 7 . Ripetere, ripetere, ripetere… Vi sono persone che parlano molto… sempre della stessa cosa. “Sai sono stata in quell’hotel ma non mi è piaciuto per niente… si comunque ci sono stata e non mi è piaciuto … a ripensarci è proprio uno degli alberghi più brutti". Ripetere tanto può diventare noioso e irritante per chi ascolta. PLS Academy: Gocce di Coaching
  18. 18. 7 . Ripetere, ripetere, ripetere… Chi diventa logorroico perde di efficacia. Esprimi un concetto e passa oltre. PLS Academy: Gocce di Coaching
  19. 19. PLS Academy: Gocce di Coaching 8 . Guardare altrove A una riunione stai presentando il tuo progetto: di fronte a te ci sono persone che stanno al computer, giocano con la penna, scrivono, controllano le email… Probabilmente penserai che non sono interessati.
  20. 20. PLS Academy: Gocce di Coaching 8 . Guardare altrove Lo sguardo è tra gli aspetti che incide di più nella comunicazione. Anche se il discorso non ti interessa, guardare eviterà che l'interlocutore avverta una mancanza di rispetto e magari ti farai un amico in più.
  21. 21. PLS Academy: Gocce di Coaching 9 . Il tu prima dell'io Quante volte avrete sentito dire “NON MI ASCOLTI”? Detto così probabilmente farà sì che l’altro si senta sotto accusa e si irrigidisca.
  22. 22. 9 . Il tu prima dell'io Basta riformulare la frase per suonare subito più empatici ed accoglienti: “non mi sento ascoltato” esprime una mia sensazione personale su cui l'altro non può obiettare, anzi probabilmente lo spinge a chiedersi quale dei suoi comportamenti abbia spinto l'interlocutore a non sentirsi ascoltato. PLS Academy: Gocce di Coaching
  23. 23. PLS Academy: Gocce di Coaching 10 . Uno stato d’animo non funzionale Il nostro stato d'animo influenza i nostri pensieri e decisioni. Se non gestiamo l'emotività essa gestirà la nostra comunicazione e l'impatto che abbiamo sugli altri.
  24. 24. PLS Academy: Gocce di Coaching 10 . Uno stato d’animo non funzionale L'importante è rendersene conto, riconoscere lo stato in cui siamo e che non è il momento più appropriato per affrontare un argomento. E poi rimandare la discussione a quando avremo ritrovato maggiore serenità. A volte bastano 5 minuti.
  25. 25. PLS Academy: Gocce di Coaching E infine ricorda sempre.. La tendenza a giudicare gli altri è la più grande barriera alla comunicazione e alla comprensione. C. Rogers
  26. 26. plsacademy www.plsacademy.it - info@plsacademy.it

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