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Edge of Amazing: Fast Track Session - Pearls from the Trenches: Everett AMEN Clinic

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Edge of Amazing: Fast Track Session - Pearls from the Trenches: Everett AMEN Clinic

  1. 1. Pearls from the Trenches: Everett AMEN Clinic
  2. 2. •Paula Beatty, RN, BSN, MPA •Kevin Clay, MD – Chief of Ambulatory Medicine, PRMCE Orca 3 2:35-2:55 Pearls from the trenches: Everett AMEN Clinic
  3. 3. AMEN EVERETT CLINIC APRIL 2018 Presentation for Edge of Amazing 2018, Tulalip
  4. 4. Two Day Clinic - April 20 and 22 Angel of the Winds Conference Center and Public Ice Rink Brought to the community by CDI and AMEN Free Clinics
  5. 5. Clinic Supporters •Clinic Sponsors: • CDI • Washington Conference of SDA • Providence Health & Services, Northwest Washington • ASI, Northwest • T-shirt sponsor : • United Healthcare Community Plan •Clinic Contributors • Forest Park SDA • Arcora Foundation • North Cascade SDA • Care Partners Living • Green Latrine • Cascadia Eye • Molina Healthcare
  6. 6. Community Served • 1074 Patients served • Dental 600 + • Vision 553 • Medical 320 • Ancillary services: • Haircuts 75 • Massage and Chiro 90 • 30 x-rays • 200 Prescriptions • Labs 100+
  7. 7. Volunteers – 700+ • Dental • Vision • Medical – MDs, RNs • Medical Clearance - RNs • Registration • Hospitality/Greeters/Translators • Chaplains • Students – nurses, high school, Naturopathy • Allied Health, lab, x-ray, massage, chiro, health education • Counseling & Community Resources • Hair Care • Mental Health • Musicians • Pet Therapy • Set up and Take Down
  8. 8. How We Did it! Pre-Clinic Planning • September 2017 Fact Finding By Amen/CDI, Inc. • Community Survey for Leaders and Location • Edge of Amazing Conference participation • October 2017, Local Clinic Director Hired* • Identified other key volunteer Directors - Medical, Chaplin, Hospitality, Volunteer, Community Resources Director identified • October & November 2017, Regular Meetings begin with Volunteer Leaders • Started recruiting other leaders November, • Dental, Vision, Lifestyle/Counseling, Registration, Food Services, Facility, Allied Health, Security • Volunteers overall
  9. 9. Pre-Clinic Planning • Monthly leader meetings – October through January • Bi-monthly February; Weekly March-April • AMEN/CDI community outreach to mayor, health department and other community leaders • Volunteer Recruitment ongoing, focus of all meetings • February 2018, local resources for lab, x-ray, pharmacy identified
  10. 10. Pre-Clinic Planning • March 2018 • Recruitment of volunteers • Focus more on obtaining Community Sponsors • Begin promotion of Free Clinic to potential community attendees • Tours of “Angel of Winds”, developed site map/flow/final plans for clinic • April 2018 • Final logistics with community partners, city • Radio interviews • Newspaper Interviews • Community messaging
  11. 11. Setting Up the Clinic space Community Ice Rink before Dental Clinic and Resource Area after…
  12. 12. Medical Exam Area Locker Room becomes Exam Room
  13. 13. Clinic Hours • Set up April 19, 8 am-4 pm • Evening Orientation for 700 volunteers • April 20 • Line up started at 5 am • Clinic Opens 7:30 am • Closes at 4 pm • Home/Rest/Repeat on April 22 • Take down 3 pm-8 pm
  14. 14. Week of AMEN CLINIC
  15. 15. Video Clip https://vimeo.com/266607600?ref=em-share
  16. 16. AMEN Everett Clinic was one of the most successful. This is why….
  17. 17. Key Learnings • Develop a strong team • Run good meetings • Keep the customer in mind
  18. 18. Develop A Strong (Passionate)Team • Hired Local Clinical Director ( not volunteer position) • Used our personal networks to recruit known leaders that produce – • Had operations experience and skillset • Leader in healthcare or their area • Each leader took a 16 Personalities Free Test as part of the process • https://www.16personalities.com/free-personality-test • Do healthy things for self and team • Each leader role had defined written responsibilities
  19. 19. Run Good Meetings • Meeting dates planned at beginning of process and known to all • Were flexible though with some vacations, etc. because we knew dates • Written agendas with time frames • Everyone had opportunity to speak, address ideas/issues/concerns • Think BIG • Checked “ego” at the door • Phone call in option • Invite community guests
  20. 20. Keep the Customer in Mind • Homeless/transient community need a better follow up for glasses, lab results • Arranged to have translators in person and via internet service • Visualize the Outcome – • Look for issues, like cigarette break/checking animals left outside, urgent care needs for diverse population, outside port-a-potties for those in line, snacks • Identify bottlenecks in clinic flow & resolve – translators & students groups each had sub- leaders to manage
  21. 21. Other Lessons Learned •Start planning early •Be Flexible •Recruit sponsors early •THINK BIG & Visualize the Outcome •Identify potential safety, care and security issues • Huddle each morning of clinic • Volunteer orientation night before clinic
  22. 22. Value • Community Engagement and sense of Community Serving others • Volunteer Satisfaction • Community Health • Decreased use of community emergency and dental services, estimate costs if seen through Emergency/Urgent Care $500,000
  23. 23. Long Term Community Value • Example of how community can work well together • Health and Well Being Monitor Information gathered: • Treated patients were overall happy and had good social networks • They had income less than $50,000 annually • Were high school grads • Had increased mental health issues • Most under age 65
  24. 24. Questions?? • Contact Information • Paula Beatty psbhealthy@gmail.com 425-501-3433 • Kevin Clay Kevin.clay@providence.org 425-261-3953

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