BENEFITS
        Ariane Integrated Hotel Systems
          Allegro Web-Mobile-Kiosk Check-in/out Solution




            ...
Drive Business Value & Growth
      Reduce Costs:
         - Eliminate third-party fees from OTA’s by driving Guests dire...
Develop Customer Loyalty
      Stay Connected to Your Guests
          - Pro-actively “push” relevant branded content to ...
Use a Single Solution
      Leverage a Single Integrated On-Demand Content Delivery System
          - Support each Guest...
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Allegro Online Mobile Kiosk Check In Solution

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Ariane Systems’ revolutionary new concept in check-in/out technology goes far beyond the simple process of receiving guests, gathering data and processing payment information, which are all basic, but critical tasks in the hotel industry. The Allegro Online-Mobile-Kiosk Check-in/out Solution is a truly unique, web-based technology that is designed to optimize all of those operations, while also driving business growth, increasing revenue opportunities and maximizing guest loyalty—all in one simple and cost-efficient solution.
Because it is hosted “in the cloud,” the initial benefit of this ultimate self-service solution is its flexibility and convenience for the hotel guest, allowing them to check in and out—where, when and how they choose, on the device they are most familiar and comfortable with. Whether from their personal computer, laptop, PDA, web-enabled cell phone, iPad or hotel kiosk, the check-in/out process is quick and efficient, saving a substantial amount of time for the guest while maximizing efficiency for the hotel. Through integration with OpenWays mobile key technology, it is even possible to bypass the traditional “front desk” completely by using a mobile phone to activate the door lock and gain direct access to the guestroom, providing additional privacy, time savings and convenience. This incredible degree of flexibility also extends to payment options, allowing payment to be made via credit card or Paypal account, which benefits the hotel as well, by collecting cash flow prior to the guest’s arrival.
Beyond the initial check-in process, the primary benefit becomes that of the hotel, providing a flexible, scalable and customized platform for all subsequent communication with the guest. The Allegro system automatically detects the device that was used during the check-in process and uses a “push mode” to send notifications to the guest through that same channel in the appropriate format, such as check-in confirmation, room number, maps/directions, upselling opportunities, etc.
A special upsell module that is built into the Allegro platform acts as an integrated CRM system, providing the hotel with a unique way to introduce upsell opportunities to the guest and increase revenue opportunities for the property. For instance, after checking in, a guest could be sent a message that says, “You have successfully checked in for tonight’s stay at X Hotel. Please be sure to make your dinner reservations and one of our three award-wining restaurants.” The hotel can also promote room upgrades with a message, such as, “We want your stay to be special! While visiting us at the X Hotel, upgrade to our Executive Suite for only an additional $50 per night! Act now…this offer is only valid for the first three guests to respond.” This would typically be offered to loyalty program members as a privilege of membership.
In addition, this module can be effectively used to promote a variety of onsite amenities to guests throughout their stay, such as F&B, spas, golf courses, shops or casinos. Guests can also order add-on services and amenities, such as breakfast, wireless Internet and more, automatically adding the charge to their guest folio. When interacting with the Allegro system, guests may select their preferred language from 15 international options that are built into the system. This is designed to increase their comfort level in all communications with the hotel. Since the language barrier is eliminated, this may increase the odds that they will add additional amenities to their stay.
Another important benefit of the Allegro solution for the hotelier is its ability to interface with other hotel technology systems and with existing loyalty programs. By driving guests directly to the hotel’s proprietary website for booking and internet check-in, 15-25% in third party fees from OTA’s are automatically eliminated, increasing profit margin by up to 40% and maximizing cash flow and ef

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Allegro Online Mobile Kiosk Check In Solution

  1. 1. BENEFITS Ariane Integrated Hotel Systems Allegro Web-Mobile-Kiosk Check-in/out Solution © Ariane Systems Copyright 2010 Benefits Allegro V6.0 Oct/2010 Page 1
  2. 2. Drive Business Value & Growth  Reduce Costs: - Eliminate third-party fees from OTA’s by driving Guests directly to your hotel/chain website - Increase margins by up to 40% - Improve cash flow by collecting cash prior to Guest arrival - Reduce front desk staff requirements and related costs  Differentiate from Competitors: - Engage with Guests through innovative use of technology they are familiar with - Enhance Guest service and convenience through greater choice - Connect with the “Y” generation through web/mobile-enabled device communication and social networking tools - Make your Guest loyalty program high impact  Create New Revenue Opportunities: - Easily upsell room upgrades and add-ons, such as breakfast - Effectively communicate F&B and other property amenities to Guests - Control and automate strategic revenue management decisions  Reduce your Carbon Footprint: - “Green” Solution promotes environmental responsibility - Paperless check-on and check-out requires no printing - Reduced staff requirements minimize energy consumption - Earn LEED Certification Points  Enhance management effectiveness: - Enables staff to focus more on the Guest and not on a process - Helps track trends that can affect future planning © Ariane Systems Copyright 2010 Benefits Allegro V6.0 Oct/2010 Page 2
  3. 3. Develop Customer Loyalty  Stay Connected to Your Guests - Pro-actively “push” relevant branded content to your Guests to add value to their stay - Communicate in their chosen platform (email or SMS device) - Personalize Guest messages - React faster, offer relevant services at the appropriate time and in “real” time  Improve the Guest Experience - Simplify the check-in/out process - When and where the Guests wants - Minimize time required – check-in in under 2 minutes - Leverage the channel of choice for self-check service – web and mobile devices are used by over 4 billion people worldwide - Increase privacy and convenience  Customize Communications to the Guest - Communicate with your Guests in their preferred language (More than 12 languages available) - Increase their comfort level  Capture Guest Information - Collect data such as contact info, preferences, payment method - Collect information on their purchasing habits - Get to know them before they arrive  Track Trends - Analyze Guest data/statistics collected by the system for use in driving marketing and create offers which are desirable - Create more targeted offerings based on the Guest history  Leveraging Your Existing Loyalty Program - Maximize Guest participation and new program subscriptions - Create Guest incentives - Implement a pro-active follow-up program © Ariane Systems Copyright 2010 Benefits Allegro V6.0 Oct/2010 Page 3
  4. 4. Use a Single Solution  Leverage a Single Integrated On-Demand Content Delivery System - Support each Guest regardless of the device they use – it’s easy to use and easy to adopt - Utilize an extensive, scalable and flexible platform – start small and grow as your business requires - An open and future proof solution  Single integrated platform architected on Microsoft’s best-in- class .Net Framework  Utilize Web Services and Windows Presentation Foundation (WPF) - Based on a Model-View-Control (MVC) architecture making each connecting device relevant and simple to navigate - Interfaces with the PMS system making use of its rich functionality adding value to your original PMS investment - Eliminates development and maintenance costs of multiple applications  Provide Maximum Accessibility - For Guests - Accessible from any web-enabled device (laptop, cell phones, iPad, etc.) - For hotels – provide new services such as mobile concierge  Increase Security - Uses reliable and secure payment gateways - PA-DSS / PCI compliant solution  Supports All Major Locking Technologies - Virtual keys (OpenWays integration) - Magstripe keycards - Smartcard - RFID/NCF capability -------------------------------------- Ariane Systems Group  Contact Details - sales@ariane-systems.com - www.ariane-systems.com - EMEA Tel: +33 (0)1 48 10 61 00 - North America Tel: +1 514 295 5944 © Ariane Systems Copyright 2010 Benefits Allegro V6.0 Oct/2010 Page 4

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