E-Mental Health Conference - Buddy App


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Buddy is a digital tool to support therapy services. Clients use text messaging to keep a daily diary of what they are doing and how they are feeling, helping to spot and reinforce positive behaviours. Find out more at www.buddyapp.co.uk

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  • We live in a digital world that has transformed society to put consumers in control, but Public services (the NHS and mental health) have embraced technology for interventions, data management and medication BUT remain analogue in harnessing technology to empower consumers. In mental health, we have: Users who are often passive, not in control, not engaged with treatment Culture of professionally-led care Paper-based user tools (mood diaries, help books, leaflets)
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  • E-Mental Health Conference - Buddy App

    1. 1. Therapy services in a digital world
    2. 2. THE VISION
    3. 3. BUDDY APP: SIMPLE PROPOSITION To use ubiquitous text-messaging to give users a tool for taking more control of their recovery and as a resource for collaborating with professionals to achieve their goals
    4. 4. BUDDY APP PROVIDESBuddy is a digital tool to support therapy services.It enables clients to: – Keep a daily diary via SMS – Spot patterns via a website – Be reminded about session appointments via SMS – Create their own session plans in advance – Set and receive behavioural activation goals via SMS
    5. 5. PLAY FILMOnly 3 minutes!
    6. 6. BENEFITS SERVICE USERS PROFESSIONALS MANAGERS Spot Patterns Rich Insight Improved DNA rateImproved Communication Make Time in Therapy Caseload management Create Control Focus on Goals Appointment reminders Happier users, enabled clinicians, and more efficient services
    7. 7. SLaM Service SERVICE USERS PROFESSIONALS MANAGERSImproved quality of life in 63% Compliance 7% DNA decrease 87.5% of users (from previous trial)57.1% of users reported 71% users felt it allowed decrease in CORE-10 for more open and honest discussion100% of users saidthey would use again * Published data from the SLaM EIS 100 week trial
    8. 8. USER FEEDBACK“Buddy helped me communicatebetter with my therapist, and ithelped me to spot patterns and seewhat I was doing or not doing.Buddy really felt like a friendchecking up on me at the end ofthe day. Sometimes it was the onlycontact I would have throughoutthe day. Its something that helpedpoint me in the direction of change,and which I then felt better able toact on." Helena, Service user
    9. 9. CLINICIAN FEEDBACK Eric Morris, Clinical Director, EIS, SLaM"The idea of Buddy is to put the persons goals at the centre of their treatment. Ivenoticed that the ones who are using it have become more focused in what they wantto get out of our meetings. Early intervention service users usually have problemswith depression and anxiety and Buddy gives them support during the week whentheyre not seeing a therapist."
    10. 10. Stockport IAPT, Self Help Services SERVICE USERS PROFESSIONALS MANAGERS 100% of users satisfied 100% clinicians would with care received use again in the future 4.5% DNA decrease 63.8% reported 83% felt it allowed 4% canc. decrease decrease in PHQ9 and for more open and GAD7 scores honest discussion 500 additional clinical hours Improved quality of life in 89.2% of users £25k additional income (PbR)* Published data from the SHS Buddy Trial Outcome report* All data over historic baseline
    11. 11. CEO FEEDBACK Nicky Lidbetter, Chief Officer, Self Help Services“With the increasing demand for providers of mental health services todeliver more for less, Buddy contributes to system efficiency and enhancespatient experience by promoting the collaborative nature of therapy sessions.This enables patients to feel more in control of their interaction with theservice. ”
    12. 12. RETURN ON INVESTMENT• For service providers moving towards PbR, Buddy offers increased: – Throughput – Efficiency – Outcomes
    13. 13. CLINICAL FEEDBACK“Buddy is being used in a variety ofways in addition to routine activityand mood monitoring. Theseinclude: pain diary, alcohol diary,monitoring flashbacks, monitoringfor dissociation, promotinggrounding techniques andmindfulness such as remember tonotice where you are’ and ‘whatyou are doing right now?”Regarding impact on DNA andCNA rates, it’s also having apositive effect of reducing DNAs” Dr Alan Barrett, Clinical Lead
    14. 14. SUMMARY• Buddy has been designed to specifically support mental health pathways• Built to improve user engagement• Designed around everyday lives, and everyday technology• Improves the relationship between professional and service user• Empowering and non-stigmatising
    15. 15. ABOUT US• Incubated by Sidekick Studios, Buddy Enterprises Ltd brings together business, design, digital and mental health professionals• Developed in collaboration with SLaM’s CMHTs & Early Intervention in Psychosis service & Rethink’s NE Essex Health in Mind IAPT service• Current clients: – NW Regional IAPT for Military Veterans service (Pennine Healthcare NHS Trust) – Nottingham Healthcare NHS Trust – Self Help Services Stockport – Kent & Medway NHS Trust – West London Mental Health Trust – Sheffield Health and Social Care NHS Trust – Derbyshire Healthcare NHS Trust – Mental Health Matters
    16. 16. Awards / RecognitionGold Award Winner 2012 Finalist 2012Community & Social Mobile App Innovation in Mental Healthwww.lovieawards.eu
    17. 17. james@buddyapp.co.uk syed@buddyapp.co.ukwww.buddyapp.co.uk