PASSME - "Luggage as a Service" at PTE Amsterdam 2017

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Postdoc researchers on PASSME Katinka Bergema and Ocean Management Solutions owner Ad Rutten showcased the PASSME "luggage as a service" presentation to an aviation audience at the Passenger Terminal Expo, Amsterdam in March 2017.

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PASSME - "Luggage as a Service" at PTE Amsterdam 2017

  1. 1. Ad Rutten & Katinka Bergema Postdoctoral researcher Delft University of Technology PASSME Owner OMS
  2. 2. BAGGAGE AS A SERVICE
  3. 3. The initiative
  4. 4. Our goal Developing a long term vision on value-added baggage handling in partnership with key airports, airlines and the industry
  5. 5. Our role § Initiating § Stimulating
  6. 6. Our activities Baggage Interviews (2015) Workshop (2016) ACTIONS Roundtable (2017)
  7. 7. Insights interviews Baggage handling is a traditional process Baggage handling is seen as a commodity Innovation is slow and IT is under- utilised The voice of the passenger is not really relevant
  8. 8. Insights workshop § Passenger experience is paramount § Hold luggage travels independently § Hand luggage for immediate use only § Significant change of business models
  9. 9. 1. Pax in full control 2. Personalized travel assistance 3. Personalized use of common facilities 1. Paid airplane locker 2. Seamless boarding 3. Tax Free home delivery 1. Bag can travel independent by choice of pax 2. Pax relies on guaranteed services 3. Airport Logistics becomes part of the chain 1. Need based critical baggage only 2. From physical shopping to virtual shopping only 3. More entertainment role for Airport 1.Passenger Experience is paramount 2. Carry on Baggage for immediate needs only 3. Hold baggage “door to door” 4. Significant change of business model of airports and airlines
  10. 10. Key questions “May the Vision 2040 be realised sooner than we think if we look at the presently available technologies?” “…The main reason for this opinion is that a lot of technologies are, or will become very soon, in place. Also, in other industries, like for example Parcel & Postal, E-commerce, current practices are close to the ambitions described in this document.” VISION 2040 1. Passenger Experience is paramount 2. Carry on Baggage for immediate needs only 3. Hold baggage “door to door” 4. Significant change of business model of airports and airlines
  11. 11. Roundtable – the next step Please let us know if you want to join
  12. 12. Thank you! Ad Rutten Ruttenspl@gmail.com Katinka Bergema C.P.A.M.Bergema@TUDelft.nl

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