The nature of the knowledge work problem is growing faster than the capabilities of effective solutions for it. A few of the key problems faced by businesses over the next decade will involve the social contracts with their employees and partners as the adaptability and flexibility enabled by technology become requirements, not opportunities. How do businesses capture the critical tacit knowledge of their older employees as they retire? How do businesses enable new employees to be productive in different ways with new technologies and the skills that come with them? Much of what we know about today will not be relevant in 10 years.
In this presentation, Mark Bernstein shares research done on the Knowledge Work 2020 topic in a collaboration between PARC and Xerox Innovation Group researchers (in Canada, France, and New York). Findings point to more intelligent systems operating on information supporting humans engaged in complex tasks that require knowledge to make decisions; more use of collaborative and social technologies to mediate the time and space problem of distributed and even asynchronous work around the globe; and much more networked computation operating in the world at large.