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David Papini
Escape top emotional intelligence traps and
create freedom in teams
About me David Papini, Author, Coach, NLP Counselor, Trainer, Public Speaker
davidpapini
@dpapini
papinidavid@gmail.com
ht...
This is a talk about emotions, traps, freedom and teams
Its content comes from my book "The Taste of Emotions" which in tu...
#ICouldBeWrong
Prizes
Adobe Epub reader
http://www.adobe.com/it/solutions/ebook/digital-
editions/download.html
Download link: send email...
THE VERY BASICS
This presentation is about the basics of emotions
Basics means also that they are often overlooked
when we...
Traps…
What kind of traps?
Emotional Intelligence
Does it even exists?
To a large extent, emotional intelligence has become what its popularizers hav...
 Beldoch, M.
(1964),
 Leuner, B.
(1966)
 Gardner, H.
(1983)
 Greenspan S.
1989.
 Salovey, P., &
Mayer, J.D.
(1989)
 ...
Emotional Intelligence
How do we define it?
Emotional intelligence (Salovey 1990)
• Include ability to perceive non verbal signals like
body language and facial expre...
The minimal group paradigm
What emotions/feelings do you need in
teams?
TEAM == RESULT
The final result of a project (an example
of product) is direct function of the
team performance
Often the ...
What’s blocked by traps?
To get results, team needs:
Presence
Intention
Responsibility
Freedom
Freedom in teams ?
How are you?
How am I?
cc: -
Jules Cotard (1840-1889)
Joseph Capgras (1873-1950)cc: -
Without emotions:
being alive in the world of the dead
dead in the world of the livingcc: shenamt - https://www.flickr.com...
Not even autism…
IMAGINE BEING BORN into a world of bewildering,
inescapable sensory overload, like a visitor from a
much ...
What are emotions
Reasonably complex program of
actions(including two or
more reflexes) activated by an
identifiable event...
IOWA GAMBLING TASK
The embodied simulation
How do we think?
Descartes’ error
There no such thing as:
-mind-body
-rational-emotional
cc: ores2...
Embodied simulations
Language is body and body is language
cc: Valerie Everett - https://www.flickr.com/photos/66742614@N00
JOY VS HAPPINESS
What emotions are
INFORMATION, BODILY STATES, BONDS,
ORIENTATION
cc: Ali Brohi - https://www.flickr.com/photos/76579169@N00
• Emotions are essential to life.
• Emotions have different duration and effects on feelings, mood,
character.
• The numbe...
What emotions are?
Few things everybody agrees
• a syndrome
• universal (at least basic ones in facial expression)
• posit...
Paul Ekman’s FACS
43 distinct facial muscular movements
300 two muscles combinations
More than 4,000 three muscles
combina...
Emotions are like…
Emotions are like our hands or our breath: the majority of us have them,
but we use them without paying...
In teams (and in general) we need emotional-
glasses
So, what about traps
- Framework traps
- Linguistic traps
- Are linguistic and cognitive
- Are evolutionary
- Are cultural
Trap 1
Emotion Action
© David Papini – Milano - 2010
The emo-action cycle
Emotion
Action
Emotion
Action
Presence
Emotion Intention Action
© David Papini – Milano - 2010
Trap 2
Science (bad use of)
Emotions and behavior
© Alzaia - David Papini
A
R
O
U
S
A
L
Negative emotions Positive emotions
Avoidance behaviors Approa...
Low
Positive valence
Negative valence
Vectorial model
© Alzaia - David Papini
High
High
Cfr. Lang et- al. 1993
Circomplex model
Cfr. Russell 1980
Title: Negative emotions and their effect on
customer complaint behaviour
An example
Title: Negative emotions and their effect on customer complaint behavior
Author(s): Bård Tronvoll, (Hedmark Uni...
Trap 3
Statistics (bad use of…)
Druskat & Wolf 2 - 2006
109 teams
6 companies (4 Fortune 500)
* p<= 0.5
** p <=0.1
*** p <= 0.01
Druskat & Wolf 1–Correlation between Group Emotional
Intelligence and Team Beahvior
382 students
48 groups
* p<= 0.5
** p ...
EI Scales
http://www.eiconsortium.org/measures/measures.html
BarOn Emotional Quotient Inventory
Emotional & Social Compete...
Henry Makram and the Liquid state machine theory
VS
1.Circuits are not hard coded to perform a specific task.
2.Continuous...
What is essential (and the basic problem I always find in organizations)
“We multiply techniques, methodologies, we develo...
Relationship
Task
Forming AdjourningStorming Norming Performing
Basic trap examples
Tuckman - 1965
The sign of emotions
cc: -
Trap 4
Trap 5 - TIME
+
Verbal traps, or:
there is language and language
cc: -
Role and acknowledgement
What is a role
•Part , non the whole
•Protects from emotion
•Inhibit reciprocal acknowledgement
M...
Acknowledgements and compliments
Compliment
•Talks about the speaker
Acknowledgement
•Talks about the listener
Emotion and acknowledgement
Status
•Reward
Socialization
•Respect
Relationship
•Acknowledgement
Cfr. J.R. Harris – No two ...
Emotion and acknowledgement
Hebbian Behavior
“neurons that fire together wire together”
D. Hebb, 1949
What emotions/feelings do you need in
teams?
Anxiety
Anger
Sadness
Joy
Regret
Guilt
Vulnerability
Gratitude
Love
Fear
Sham...
WHAT WOULD HAPPEN
if just one little group of people
decided to adopt a method
which favors a selective,
voluntary, visibl...
davidpapini
@dpapini
papinidavid@gmail.com
http://davidpapini.it
THANK YOU
Software for Your Head: Core
Protocols for Creating and
Maintaining Shared Vision
Jim & Michele MCarthy
Bibliography
“Software for your head” (ISBN 0-201-60456-6), Jim & Michele McCarthy,
Addison Wesley, 2001
Tuckman, Bruce (1...
Bibliography
Hamme, C. (2003). Group emotional intelligence: The research and development of an assessment
instrument. Dis...
David papini   escape emotional intelligence traps
David papini   escape emotional intelligence traps
David papini   escape emotional intelligence traps
David papini   escape emotional intelligence traps
David papini   escape emotional intelligence traps
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David papini escape emotional intelligence traps

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What happens to emotional IQ in a daily practice to pursue freedom? Answer is in the way we use language and body.

In the session attendees will learn how to connect emotional intelligence theory with clean linguistic and cognitive practices. They will experiment simple techniques to leverage emotions in any goal-oriented setting, be it their work, their teamwork or their relationships. They will learn also to convert very common misconceptions about emotions in powerful, mindset changing and practical behaviors. The tools that we’ll use in the session are language and body. We will learn that language can be effective or not in emotional intelligence, depending on how we use it (and we’ll see the four main uses of language) and also that speech and body are not alternative means of getting things done and goals achieved.

Published in: Leadership & Management
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David papini escape emotional intelligence traps

  1. 1. David Papini Escape top emotional intelligence traps and create freedom in teams
  2. 2. About me David Papini, Author, Coach, NLP Counselor, Trainer, Public Speaker davidpapini @dpapini papinidavid@gmail.com http://davidpapini.it
  3. 3. This is a talk about emotions, traps, freedom and teams Its content comes from my book "The Taste of Emotions" which in turn comes from my research with post-master university students in emotional intelligence workshops. Which in turn started with my experience with migraine. cc: skoeber - https://www.flickr.com/photos/29662240@N02
  4. 4. #ICouldBeWrong
  5. 5. Prizes Adobe Epub reader http://www.adobe.com/it/solutions/ebook/digital- editions/download.html Download link: send email to: papinidavid@gmail.com cc: arbyreed - https://www.flickr.com/photos/19779889@N00
  6. 6. THE VERY BASICS This presentation is about the basics of emotions Basics means also that they are often overlooked when we try to figure out how to use emotions in teamscc: Yannnik - https://www.flickr.com/photos/46098476@N03
  7. 7. Traps… What kind of traps?
  8. 8. Emotional Intelligence Does it even exists? To a large extent, emotional intelligence has become what its popularizers have wanted it to become – a commodifiable emotion funnel, profitable to sell, which promises a fast route to organizational success, even individual fame. It is able to engage its audiences because of the rhetorical force of its assertion and common discourse as an important part of life. However, while commodification helps to distribute and sell an idea, it is also a trap. Emotional intelligence Is imprisoned in a sales gloss that makes extravagant claims and promises, exercise its own tyranny by over-idealizing one particular form of psychological being over another (and a prescribed route to change), and is highly contingent upon a certain sociocultural frame of organizational success. Stephen Fineman (School of Management, University of Bath, UK) – Appropriating and organizing emotion – in “Emotion in Organization” - 2000
  9. 9.  Beldoch, M. (1964),  Leuner, B. (1966)  Gardner, H. (1983)  Greenspan S. 1989.  Salovey, P., & Mayer, J.D. (1989)  Goleman, D., (1995) © Alzaia - David Papini
  10. 10. Emotional Intelligence How do we define it?
  11. 11. Emotional intelligence (Salovey 1990) • Include ability to perceive non verbal signals like body language and facial expressions. Perceive emotions • Emotions help identify priorities and determine what we react to, that in turns is what captures our attention Think about emotions • If someone is angry, we are able do make hypothesis about the «why» she is angry Interpretation • The ability to modulate our actions as answers to our emotions Regulation We stay here
  12. 12. The minimal group paradigm
  13. 13. What emotions/feelings do you need in teams?
  14. 14. TEAM == RESULT The final result of a project (an example of product) is direct function of the team performance Often the result is costly below expectations
  15. 15. What’s blocked by traps? To get results, team needs: Presence Intention Responsibility
  16. 16. Freedom
  17. 17. Freedom in teams ?
  18. 18. How are you? How am I? cc: -
  19. 19. Jules Cotard (1840-1889) Joseph Capgras (1873-1950)cc: -
  20. 20. Without emotions: being alive in the world of the dead dead in the world of the livingcc: shenamt - https://www.flickr.com/photos/63417360@N02
  21. 21. Not even autism… IMAGINE BEING BORN into a world of bewildering, inescapable sensory overload, like a visitor from a much darker, calmer, quieter planet. Your mother’s eyes: a strobe light. Your father’s voice: a growling jackhammer. That cute little onesie everyone thinks is so soft? Sandpaper with diamond grit. And what about all that cooing and affection? A barrage of chaotic, indecipherable input, a cacophony of raw, unfilterable data. The Boy Whose Brain Could Unlock Autism
  22. 22. What are emotions Reasonably complex program of actions(including two or more reflexes) activated by an identifiable event or object, an emotionally competent stimulus.
  23. 23. IOWA GAMBLING TASK
  24. 24. The embodied simulation How do we think? Descartes’ error There no such thing as: -mind-body -rational-emotional cc: ores2k - https://www.flickr.com/photos/63379251@N00
  25. 25. Embodied simulations Language is body and body is language cc: Valerie Everett - https://www.flickr.com/photos/66742614@N00
  26. 26. JOY VS HAPPINESS
  27. 27. What emotions are INFORMATION, BODILY STATES, BONDS, ORIENTATION cc: Ali Brohi - https://www.flickr.com/photos/76579169@N00
  28. 28. • Emotions are essential to life. • Emotions have different duration and effects on feelings, mood, character. • The number of emotions can be great but there are some basic ones. • Emotions happens in many areas of our body (including brain). cc: illuminaut - https://www.flickr.com/photos/21611336@N00
  29. 29. What emotions are? Few things everybody agrees • a syndrome • universal (at least basic ones in facial expression) • positively or negatively connoted by those experiencing them - More names for negative ones • non zero-duration © David Papini – Milano - 2010
  30. 30. Paul Ekman’s FACS 43 distinct facial muscular movements 300 two muscles combinations More than 4,000 three muscles combinations More than 10,000 with five muscles Among these 3,000 meaningful expressions http://www.paulekman.com/
  31. 31. Emotions are like… Emotions are like our hands or our breath: the majority of us have them, but we use them without paying attention to them, until there is something wrong, making then a specific act of volition.
  32. 32. In teams (and in general) we need emotional- glasses
  33. 33. So, what about traps - Framework traps - Linguistic traps - Are linguistic and cognitive - Are evolutionary - Are cultural
  34. 34. Trap 1 Emotion Action © David Papini – Milano - 2010
  35. 35. The emo-action cycle Emotion Action Emotion Action
  36. 36. Presence Emotion Intention Action © David Papini – Milano - 2010
  37. 37. Trap 2 Science (bad use of)
  38. 38. Emotions and behavior © Alzaia - David Papini A R O U S A L Negative emotions Positive emotions Avoidance behaviors Approaching beahviors Guilt Sadness Boredom Cfr. Kissin 1986 Terror Hate Anger Surprise Excitement Ecstasy Passion Disgust Fear Contempt Rage Enthusiasm Fervore Love Joy Vergogna Aversion Hostile Interest Gradimento Happiness Ritrosia Depression Desire Contentment Antipathy Will Timor
  39. 39. Low Positive valence Negative valence Vectorial model © Alzaia - David Papini High High Cfr. Lang et- al. 1993
  40. 40. Circomplex model Cfr. Russell 1980
  41. 41. Title: Negative emotions and their effect on customer complaint behaviour
  42. 42. An example Title: Negative emotions and their effect on customer complaint behavior Author(s): Bård Tronvoll, (Hedmark University College, Elverum, Norway) Citation: Bård Tronvoll, (2011) "Negative emotions and their effect on customer complaint behaviour", Journal of Service Management, Vol. 22 Iss: 1, pp.111 – 134 DOI: 10.1108/09564231111106947 (Permanent URL) Publisher: Emerald Group Publishing Limited Purpose – This study aims to investigate pre-complaint situations and has a threefold purpose: to identify a set of negative emotions experienced in unfavorable service experiences, to examine the patterns of these negative emotions and to link these negative emotions to complaint behavior. Design/methodology/approach – To fulfil the threefold purpose previously outlined, the study uses a combination of qualitative and quantitative methodologies. A critical incident technique is applied. The empirical data are derived from 25 in-depth interviews and the results of a questionnaire survey of 3,104 respondents. The study finds that the negative emotion of frustration is the best predictor for complaint behavior towards the service provider. REALLY?! 
  43. 43. Trap 3 Statistics (bad use of…)
  44. 44. Druskat & Wolf 2 - 2006 109 teams 6 companies (4 Fortune 500) * p<= 0.5 ** p <=0.1 *** p <= 0.01
  45. 45. Druskat & Wolf 1–Correlation between Group Emotional Intelligence and Team Beahvior 382 students 48 groups * p<= 0.5 ** p <=0.1 *** p <= 0.01
  46. 46. EI Scales http://www.eiconsortium.org/measures/measures.html BarOn Emotional Quotient Inventory Emotional & Social Competence Inventory Emotional & Social Competence Inventory - U Genos Emotional Intelligence Inventory Group Emotional Competency Inventory Mayer-Salovey-Caruso EI Test (MSCEIT) Schutte Self Report EI Test Trait Emotional Intelligence Questionnaire (TEIQue) Work Group Emotional Intelligence Profile Wong's Emotional Intelligence Scale
  47. 47. Henry Makram and the Liquid state machine theory VS 1.Circuits are not hard coded to perform a specific task. 2.Continuous time inputs are handled "naturally". 3.Computations on various time scales can be done using the same network. 4.The same network can perform multiple computations. «Classic» Neural Networks
  48. 48. What is essential (and the basic problem I always find in organizations) “We multiply techniques, methodologies, we develop a know-how which is intent on “competitive” efficiency. But we don’t know “how to be” anymore. We hide behind concepts. Among these, the concept of “communication”, for example, has been so generically extended and deprived of its meaning, that most of the times it only leads to an illusory form of relationship. We forgot that we need to look at what is essential, to be able to assume our human condition.” (Morineau 2000)
  49. 49. Relationship Task Forming AdjourningStorming Norming Performing Basic trap examples Tuckman - 1965
  50. 50. The sign of emotions cc: - Trap 4
  51. 51. Trap 5 - TIME
  52. 52. + Verbal traps, or: there is language and language cc: -
  53. 53. Role and acknowledgement What is a role •Part , non the whole •Protects from emotion •Inhibit reciprocal acknowledgement Missed acknowledgement is painful (emotion) Conflicts always have a part of missing acknowledgement
  54. 54. Acknowledgements and compliments Compliment •Talks about the speaker Acknowledgement •Talks about the listener
  55. 55. Emotion and acknowledgement Status •Reward Socialization •Respect Relationship •Acknowledgement Cfr. J.R. Harris – No two alike
  56. 56. Emotion and acknowledgement
  57. 57. Hebbian Behavior “neurons that fire together wire together” D. Hebb, 1949
  58. 58. What emotions/feelings do you need in teams? Anxiety Anger Sadness Joy Regret Guilt Vulnerability Gratitude Love Fear Shame All those team members feel
  59. 59. WHAT WOULD HAPPEN if just one little group of people decided to adopt a method which favors a selective, voluntary, visible and conscious elaboration of emotional information?
  60. 60. davidpapini @dpapini papinidavid@gmail.com http://davidpapini.it THANK YOU
  61. 61. Software for Your Head: Core Protocols for Creating and Maintaining Shared Vision Jim & Michele MCarthy
  62. 62. Bibliography “Software for your head” (ISBN 0-201-60456-6), Jim & Michele McCarthy, Addison Wesley, 2001 Tuckman, Bruce (1965). "Developmental sequence in small groups". Psychological Bulletin 63 (6): 384– 99. doi:10.1037/h0022100. PMID 14314073. Retrieved 2008-11-10. "Reprinted with permission in Group Facilitation, Spring 2001“ Janis, Irving L. (1982). Groupthink: psychological studies of policy decisions and fiascoes. Boston: Houghton Mifflin. ISBN 0-395-31704-5.
  63. 63. Bibliography Hamme, C. (2003). Group emotional intelligence: The research and development of an assessment instrument. Dissertation, Rutgers, New Brunswick, NJ. Koman, E., Wolff, S. B., & Howard, A. (2008). The Cascading Impact of Culture: Group Emotional Competence (GEC) as a Cultural Resource. In R. Emmerling, V. Shanwal, & M. Mandal (eds.), Emotional Intelligence: Theoretical and Cultural Perspectives. San Francisco: Nova Science Publishers. Koman, E. S., & Wolff, S. B. (2008). Emotional intelligence competencies in the team and team leader: A multi-level examination of the impact of emotional intelligence on team performance. Journal of Management Development, 27(1), 55-75. Stubbs, C. E. (2005). Emotional intelligence competencies in the team and team leader: A multi- level examination of the impact of emotional intelligence on group performance. Dissertation, Case Western Reserve University, Cleveland, OH. Wolff, S. B., Druskat, V. U., Koman, E. S. & Messer, T. E., (2006). The link between group emotional comeptence and group effectiveness. In V. U. Druskat, F. Sala, & G. Mount (Eds.),Linking emotional intelligence and performance at work: Current research evidence with individuals and groups. Mahway, NJ: LEA. Weinberg G. An Introduction to General Systems Thinking. Silver Anniversary Edition (2001). ISBN 0-932633-49-8

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