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Hiring, Learning,
and Performance 
Gamification SaaS	

How it impacts your sales and service centers!
© 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 1!
Do you want to?	

✔ Reduce Learning Curve and increase
Productivity!
✔ Increase Employee Engagement!
✔ Allow employees to practice without
impacting customers!
✔ Adopt to changes faster
✔ Reduce risks of failure associated with any
new technology/systems/process deployment
✔ Create a culture of #failfast learning 
© 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 2!
© 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 3!
Do you want high-performing employees?	

We help “Middle Adopters” become
“Early Adopters”
Reference: “Crossing the Chasm: Marketing and Selling High-Tech Products to Mainstream
Customers”, Geoffrey Moore, 1991!
What happens?	

© 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 4!
Your applicant/associate pool!
These exits don’t affect productivity and CX!
These exits and delayed
throughputs affect productivity
and customer experience (CX)!
http://store.mypakragames.com/!
Hiring and Onboarding: Before	

© 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 5!
75% to 85% of hired employee remain on the job
after 15 days!
Hiring and Onboarding: After	

© 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 6!
Games-based Assessment provides:!
1.  Best approximate of real-work performance to help recruiters
ask targeted questions about skills gaps during interviews
2.  Job-preview (especially for U.S. contact centers) that allows
applicants to opt-out
3.  Tools to job-training schools (e.g., Year-Up, Globe University)
and return-to-work programs to prepare better candidates
Onboarding, Training, Performance: Before	

© 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 7!
75% of new hires who make it past 15 days at
Goal-performance level after 90 days!
Onboarding, Training, Performance: After	

© 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 8!
Games-based training and Gamification-based coaching:!
1. Help trainers stop teaching everything to everyone (all the
time), and instead focus on targeted gaps 
2. Help learners focus on learning with do-overs without affecting
the customer
3. Inspire teams and increase engagement via incentive-based
mechanisms
4. Allows team-leaders to coach based on gaps identified in
game-play 
Approximately 95% of new hires who make it past 15 days
are at Goal-performance level after 90 days!
How do we do it?	

© 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 9!
In our experience …	

© 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 10!
Contact us info@pakragames.com!
!
Visit store.mypakragames.com!

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Why we do what we do? Gamification Results: Our client's experience

  • 1. Hiring, Learning, and Performance Gamification SaaS How it impacts your sales and service centers! © 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 1!
  • 2. Do you want to? ✔ Reduce Learning Curve and increase Productivity! ✔ Increase Employee Engagement! ✔ Allow employees to practice without impacting customers! ✔ Adopt to changes faster ✔ Reduce risks of failure associated with any new technology/systems/process deployment ✔ Create a culture of #failfast learning © 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 2!
  • 3. © 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 3! Do you want high-performing employees? We help “Middle Adopters” become “Early Adopters” Reference: “Crossing the Chasm: Marketing and Selling High-Tech Products to Mainstream Customers”, Geoffrey Moore, 1991!
  • 4. What happens? © 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 4! Your applicant/associate pool! These exits don’t affect productivity and CX! These exits and delayed throughputs affect productivity and customer experience (CX)! http://store.mypakragames.com/!
  • 5. Hiring and Onboarding: Before © 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 5! 75% to 85% of hired employee remain on the job after 15 days!
  • 6. Hiring and Onboarding: After © 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 6! Games-based Assessment provides:! 1.  Best approximate of real-work performance to help recruiters ask targeted questions about skills gaps during interviews 2.  Job-preview (especially for U.S. contact centers) that allows applicants to opt-out 3.  Tools to job-training schools (e.g., Year-Up, Globe University) and return-to-work programs to prepare better candidates
  • 7. Onboarding, Training, Performance: Before © 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 7! 75% of new hires who make it past 15 days at Goal-performance level after 90 days!
  • 8. Onboarding, Training, Performance: After © 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 8! Games-based training and Gamification-based coaching:! 1. Help trainers stop teaching everything to everyone (all the time), and instead focus on targeted gaps 2. Help learners focus on learning with do-overs without affecting the customer 3. Inspire teams and increase engagement via incentive-based mechanisms 4. Allows team-leaders to coach based on gaps identified in game-play Approximately 95% of new hires who make it past 15 days are at Goal-performance level after 90 days!
  • 9. How do we do it? © 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 9!
  • 10. In our experience … © 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 10! Contact us info@pakragames.com! ! Visit store.mypakragames.com!