Do You Know about EMAIL ETTIQUETTE

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Here its show about some common but very important Points about EMAIL ETTIQUETTE.

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Do You Know about EMAIL ETTIQUETTE

  1. 1. ETIQUETTE <ul><li>Etiquette is a sensitive awareness of the feelings of others. If you have that awareness, you have good etiquette. </li></ul>
  2. 2. Email Etiquette
  3. 3. E-mail Etiquette <ul><li>Be concise and to the point. </li></ul><ul><li>Never make an email longer than it needs to be. </li></ul><ul><li>Remember: Reading an </li></ul><ul><li>E-mail is harder than reading printed communication. </li></ul>
  4. 4. Answer all questions and pre-empt further questions. <ul><li>If you are able to pre-empt relevant questions, your customer will be grateful and impressed with your efficient and thoughtful customer service. </li></ul>
  5. 5. Use Proper spelling, grammar and punctuations <ul><li>This is important for conveying the message properly. </li></ul><ul><li>Mistakes will distract the readers and can even change the meaning of the text. </li></ul><ul><li>Use spell check option. </li></ul>
  6. 6. Do not attach unnecessary files <ul><li>By sending large attachments you </li></ul><ul><li>may clog the recipient’s email </li></ul><ul><li>system. </li></ul><ul><li>Only send attachments only </li></ul><ul><li>when they are essential. </li></ul><ul><li>Ensure that the attachments are scanned for viruses before sending. </li></ul>
  7. 7. Do not over use Reply to all <ul><li>Only use reply to all if you really need your message to be seen by each person who received your original mail. </li></ul><ul><li>Take extra care when the reply contains email groups as the same consist many IDs. </li></ul>
  8. 8. Use a Meaningful subject <ul><li>Try to use a subject line that is meaningful and convey the purpose of email. </li></ul>
  9. 9. Avoid using Urgent and Important <ul><li>You must at all times try to avoid these types of words in email or subject line. Only use this if it is really urgent. </li></ul>
  10. 10. Avoid Long sentence <ul><li>Try to keep your sentence to a max of 15 – 20 words as far as possible. </li></ul>
  11. 11. Do not write in Capitals
  12. 12. Use CC field sparingly <ul><li>CC fields to be used for recipients who are supposed to be informed about the communication in the mail, but are not expected to action on it. </li></ul>
  13. 13. Wish U All the Best

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