“Do not Disturb : How    Not to ProjectAggressive Unfriendly   Library Rules”      MRS. VICTORIA P. BALEVA          Librar...
The first thing is to define some very    important terms and words.Aggressive   – characterized by aggression: aggressive...
Whichever they maybe positive or negative, rules are rules. In libraries,library rules and regulations are prescribed guid...
What do you think, are they pretty, gloomy, or negative prospects ?         So what should be replacing these kinds of rul...
We cannot attain positive results without creative inputs.          Gone are the days when rules used to be too stiff, str...
Library Rules              NEGATIVE                                     POSITIVENo eating, no drinking                    ...
NEGATIVE                POSITIVESILENCE               QUIET AREA   Keep QUIET            Research Area                    ...
Rules work when the rate is slow enough that they can be adjusted beforethey are irrelevant.         Can you think of some...
Library rules and signages will draw us closer to our valued           customer.  Rules must:  1.Be eye-catching  2.Clearl...
LIBRARY SIGNAGES  .   Way finding  .   Identification Signage  .   Instructional Signage  .   Emergency Signage
Way finding signs – means knowing where you are, your                          destination, following the best route,     ...
Identification Signage     Includes signs that identify individual areas androoms, as well as signs that identify the obje...
WITHIN THE LIBRARY  Include:      - Work desk signs     -   Shelf identification signs     -   Room identification signs  ...
Instructional Signage   - Signage that describes behaviors rules to     the user  - It informs users how to act in certain...
WITHIN THE LIBRARY      Includes :             . Cell phone areas             . Service Hours             . Talking/ No ta...
Emergency Signage   A safety sign is a visual alerting device,   which advises the observer of a potential   hazard.      ...
Emergency signage should. . .    1. Be eye catching    2. Clearly convey the message    3. Include : signal word,       me...
EFFECTIVE EMERGENCY SIGNAGE  should:      Emphasize action      Use a symbol      Choose an appropriate heading      Descr...
EMERGENCY EXIT     FIRE EXTINGUISHER        In case of power failure, you may use consult, the list of        newly-catalo...
We need to find GOD and he cannot be found in noiseand restlessness. GOD is the friend of SILENCE See                     ...
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Do not disturb: how not to project aggressive, unfriendly library rules

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lecture presented at PAARL's Summer National Conference on the theme "“Library Tourism & Hospitality: The Business of Endearing Philippine Libraries and Information Centers to Publics” (San Antonio Resort, Baybay Beach, Roxas City, Capiz, 27-29 April 2011) by Victoria Baleva

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Do not disturb: how not to project aggressive, unfriendly library rules

  1. 1. “Do not Disturb : How Not to ProjectAggressive Unfriendly Library Rules” MRS. VICTORIA P. BALEVA Librarian In-charge Periodicals Unit Centro Escolar University April 27, 2011
  2. 2. The first thing is to define some very important terms and words.Aggressive – characterized by aggression: aggressive behavior; marked by forceful energy or initiativeNegative – disagreeable ; unfavorable; marked by absence or removal of Something positive – the motivation of shameProject – To display outwardly especially to an audienceFriendly – showing kindly interest and goodwill; serving a beneficial or helpful purpose; cheerful ; comfortingUnfriendly – having no friends, hostility ; not befriended
  3. 3. Whichever they maybe positive or negative, rules are rules. In libraries,library rules and regulations are prescribed guides for conduct or action;the laws or regulations prescribed for observance by its library clientele orusers. Rules are the kind of thing you love when you want them, andhate when you don’t.Let me show you a flow chart that comes with setting rules oftoday: Rules Lack of Freedom Stifled or Suppressed Initiative and Creativity Lack of Inspiration An absence of new ideas and innovation Mediocrity, complacency, apathy and boredom
  4. 4. What do you think, are they pretty, gloomy, or negative prospects ? So what should be replacing these kinds of rules with?Clear expectations and well-defined successful outcomes. Positive results to be effected to our customer - our library clientele.Library managers/librarians should be able to define what success will look like andwhy that success will be meaningful, but have to get out of the way, allowingpeople to create how success can be attained. They must be able to allow thecreative permission and the freedom in decision-making which will liberate and self-motivate them.Then the flow chart begins to be changed to this: Positive rules Creative Freedom Inspired Energy an Abundance of New Ideas and Innovation (Beautiful Ideas and Innovation) Learning Excitement Joy, Hope, Optimism and Enthusiasm
  5. 5. We cannot attain positive results without creative inputs. Gone are the days when rules used to be too stiff, strong, boringwhich become ineffective and were taken for granted, ignored, thus lessconsidered.In this age of Library 2.0. The scenario definitely has a shift and has changed. Customer-focused, friendly, creative, inviting, welcoming, full ofdynamism should be part of our rules and regulations, policies, notices anddirectional signages as well.Thus we should: Manage to change. Ideas need to add up before they can multiply. What are rules anyway? Rules replace thought. If you know the rules. You can always know what to do. Rules are comfortable. If you know the rules. You never have to stretch too far. Rules are safe. You probable won’t get fired for following the rules.
  6. 6. Library Rules NEGATIVE POSITIVENo eating, no drinking Food is served at the school canteen Please be advised that you may eat yourNo foods snack/meal at the school canteen. No drinks allowed eating is not allowed Drinking station is available at the lobby. Foods and drinks are served at the school canteen.No Entrance No Exit Please use the CDL 2nd floor main door for EXIT as you leave the library premises. Thank you.
  7. 7. NEGATIVE POSITIVESILENCE QUIET AREA Keep QUIET Research Area Periodicals Research Area Periodicals Reading Area DISCUSSION AREA LEARNING COMMON
  8. 8. Rules work when the rate is slow enough that they can be adjusted beforethey are irrelevant. Can you think of some irrelevant rules in your library? Worse than irrelevant, what rules are bringing negative effect to thelibrary’s success and thus bringing ineffective result to your library’s aim ofinviting and motivating users to come in to the library for research and reading. There’s got to be periodic and regular revision of rules on a schedule;that is if you can’t find meaning in them – change and revise those rules fromnegative make it more appealing, interesting to your patrons.Do what you think is right – what will make your library be more successful inits objectives. Library Tourism encompasses how to stimulate, invite and attract ourcustomer’s and not to destruct, annoy, mislead and burden them – creating,innovating and posting are three keywords.
  9. 9. Library rules and signages will draw us closer to our valued customer. Rules must: 1.Be eye-catching 2.Clearly convey message 3.Have signed word and symbols 4.Include notices and safety information.
  10. 10. LIBRARY SIGNAGES . Way finding . Identification Signage . Instructional Signage . Emergency Signage
  11. 11. Way finding signs – means knowing where you are, your destination, following the best route, recognizing your destination, and finding your way back out. Research Area Reading Area
  12. 12. Identification Signage Includes signs that identify individual areas androoms, as well as signs that identify the objects andapplications found in these rooms. Internet stations Cybrary Research Area E-mail stations Learning commons Reference section/unit Circulation section/unit, etc.Sign legibility is extremely important because users rely onidentification to navigate the library.
  13. 13. WITHIN THE LIBRARY Include: - Work desk signs - Shelf identification signs - Room identification signs - Computer work station signs - Area signs for other resources ( photocopying service area )
  14. 14. Instructional Signage - Signage that describes behaviors rules to the user - It informs users how to act in certain areas, what to expect and where to go
  15. 15. WITHIN THE LIBRARY Includes : . Cell phone areas . Service Hours . Talking/ No talking areas . Restrictions . Guidelines ( where to find printers, etc.) - Use international symbols - Try to avoid conflicting messages, if prohibition signage, keep it simple.This is a QUIET Research Area. Please turn your cell phone to silent mode.
  16. 16. Emergency Signage A safety sign is a visual alerting device, which advises the observer of a potential hazard. These signs have the purpose to draw attention rapidly to objects and situations capable of causing specific hazards.
  17. 17. Emergency signage should. . . 1. Be eye catching 2. Clearly convey the message 3. Include : signal word, message panel and/or symbol
  18. 18. EFFECTIVE EMERGENCY SIGNAGE should: Emphasize action Use a symbol Choose an appropriate heading Describes hazards and consequences Write in a headline style Provide Emergency Information
  19. 19. EMERGENCY EXIT FIRE EXTINGUISHER In case of power failure, you may use consult, the list of newly-cataloged books. Please do not leave your things unattended.
  20. 20. We need to find GOD and he cannot be found in noiseand restlessness. GOD is the friend of SILENCE See SILENCE.how nature trees , flowers, grass grows in SILENCE ;see the stars, the moon and the sun, how they move inSILENCE we need SILENCE to be able to touch souls.Mother Teresa

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