1. Phone: 508-366-1969
sales@ozdevelopment.com
www.ozdevelopment.com
CASE STUDY
“OzLINK is one of the
best NetSuite
extensions we have
ever Implemented."
- Paul Dell,
President,
SportsStop.com
At a Glance:
SportStop.com was founded in 2001 with the goal of providing the best
customer service and widest selection of sports products. They have a HUGE
selection of lacrosse equipment, which is their main focus. SportStop.com is one
of the premiere online lacrosse retailers in the US and continue to expand the
products and services they provide to the lacrosse market. In order to support
their growth, SportStop.com implemented OzLINK to improve their warehouse
operation.
Key Benefits:
 Reduced picking errors by 75% while cutting pick time
 Eliminated pack station corrections and rework
 Simplified training for temporary warehouse staff during peak
The Challenge:
SportStop.com has grown over the years and now carry 20,000 different
products. With a focus on lacrosse, growing order volume, and deeper product
selection, the paper based picking was simply taking too long and prone to
error. For example, lacrosse gloves are available in different colors and sizes,
making picking the exact SKU visually more challenging. The following were
some of their challenges:
 The order picking process was simply taking too long
 Too often corrections were needed when orders arrived
at the pack station
 During peak season, it took too long to train the temporary staff
 Simple inventory moves were manually updated in NetSuite,
creating a visibility issue and slowing productivity
The Solution:
SportStop.com initially started using OzLINK for shipping 4 years ago. Based on
their growth, they implemented bar code scanning to the warehouse last
summer. With the OzLINK bar code scanning solution, SportStop.com now does
multi-order tote-based picking. The picker is guided through the warehouse
based on a group of orders. On their cart they have 4-20 totes to hold the order
items. With OzLINK they scan the item, and validate against a bar code on the
tote. The results include:
 Cut fulfillment time, and increased operational performance
 Improved order accuracy and customer satisfaction
 Created confidence to add temporary warehouse staff during peak
Industry:
eCommerce
Sports Gear
Oz Solutions:
OzLINK Mobile
OzLINK Shipping
Applications:
NetSuite
SportStop.com
Scores Big
with OzLINK