OzLINK Customer Success Story
Rock Bottom Golf
Driving To The Top With OzLINK
At a Glance:
Two Guys, a love for golf, and a barn, is how it got started. Rock Bottom Golf began
as a company called TGIB which stands for "Two Guys in a Barn". Their business
was buying used and demo golf equipment along with the used golf balls fished out "When I need support for
of the lake and re-selling that equipment on eBay. Ten years later the company is a OzLINK I have a direct line of
40 million dollar business. Rock Bottom ships to over 1500 customers all over the communication whether it be
world daily. with sales or the guys that come
up with the code. They are very
Industry: Retail/Ecommerce quick to come up with a solution
Oz Solutions: OzLINK Shipping, OzLINK Packing for any customization I might
Applications: NetSuite, FedEx Ship Manager, Channel Advisor need. If there is ever any
Key Oz Benefits: downtime with one phone call I
 Quality Assurance (QA) accuracy increased to 99.9% am back up in running within 20-
 Order fulfillment and shipping improved from 30 30 minutes. The Oz staff is very
seconds to 10 seconds
helpful."
 Savings of $344K in fulfillment errors
- Mark Becker , Warehouse
The Challenge: Manager, Rock Bottom Golf
Running an efficient high quality distribution operation was extremely important to
the growth of their business. At the time there were 100 orders being shipped daily.
The QA was being done creatively. One employee was picking while another was
shipping the order. This meant only two sets of eyes were on the customer order
before being shipped. They also had created their own database and scanning
system which allowed only one user at a time. Rock Bottom Golf realized their
order accuracy was only at 97%. That was not a helpful situation to be in when
trying to expand the company.
The Solution:
The ability to integrate QA to the fulfillment process to increase productivity was the
solution Rock Bottom Golf needed. Implementing OzLINK Shipping gave them the
ability to scan, QA, and get their product out the door in a fraction of the time with
higher quality. What used to take at least 30 seconds per item now only takes 10
seconds. Furthermore, with the hyper growth and new staff, warehouse personnel
must become productive from day one. "One of the great features of using OzLINK"
Mark Becker, Warehouse Manager, explains "is the staff does not even need to
know how to use a computer. They can just use the scan gun and a label comes
right out. We went from the worst way to do work to the best way to do work." As a
result Rock Bottom Golf QA accuracy has increased to 99.9%.
As Rock Bottom Golf continues to grow and add updated processes they rely on Oz
Development to be a partner in customizing and streamlining the tools they need to
be more productive. Charlie DeSio, the Director of Operations stated "Oz
Development provides us with the three keys to running a successful distribution
operation: increased quality assurance, greater speed and efficiency in shipping
orders, and tremendous follow up service".
O Z D E VE L OP ME N T , I N C .
Phone: 508-366-1969
sales@ozdevelopment.com
www.ozdevelopment.com