At a Glance:
Fluid Power Engineering offers customers the most cost effective pneumatics for
industrial automation. In business since 1963, the company has built a successful
global business. They seized the eCommerce opportunity and have successfully
expanded their business and sales channels. However, their core IT systems have
been holding them back. They needed a new platform to support their growth. Fluid
Power Engineering turned to Epicor and OzLINK to streamline their order manage-
Industry: Distribution, Industrial
Oz Solutions: OzLINK Shipping
Applications: Epicor Prophet 21
Streamlined order management to support eCommerce growth
New warehouse shipping staff brought onboard and trained
within 1 hour
Better visibility and flexibility on orders across all channels
eCommerce forced Fluid Power Engineering to rethink how they managed orders.
Their traditional business was built the old fashioned way: their expertise in pneu-
matics combined with strong customer relationships. However, eCommerce orders
needed to be handled differently. Unfortunately, their legacy system was too rigid.
The issues that arose included:
Managing differences between sales channels was too manual, leading to
Growth in order volume required new warehouse staff, who found learning
the system difficult.
Visibility of orders from sales and through eCommerce was limited.
Fluid Power Engineering selected Epicor and OzLINK. OzLINK integrates the Epi-
cor system to their UPS WorldShip software. The order is pulled real time from Epi-
cor and then processed in UPS WorldShip. Once the shipping is completed, Epicor
is updated with the shipping costs and the tracking information. The benefits in-
Automation of the Epicor shipping process
Simplification of the shipping process for new employees in the warehouse
Improvement of visibility across the order management process and within
Epicor Prophet 21
Fluid Power Engineering Company, Inc.
eCommerce Growth Drives Fluid Power
Engineering with OzLINK
“Integration and automation of
shipping and Epicor was an
absolute critical requirement,”
-Sandia Harrison, I.T. Manager,
Fluid Power Engineering
OZ DEVELOPMENT, INC.
OzLINK Customer Success Story