This OzLINK for UPS Custom Webinar covers the benefits of extending the capabilities of UPS WorldShip® by integrating it into your pick, pack, ship process. You will also learn how to Streamline fulfillment and increase accuracy, efficiency and customer satisfaction all helping you achieve a faster time to value.
2. Agenda
• Welcome
• Oz Development Introduction
• Where are the Opportunities?
• Real customer ROI
• Streamline pick/pack/ship
• Service customer channels
• Integrate & automate fulfillment
• OzLINK Solution Overview
• Q&A
2
U.S. Marketing / Business Planning | Confidential – For internal use only 2
3. Oz and UPS
Oz Overview A Solution for Every UPS Customer
• Over 10,000 joint customers • Scales down and up with size of business
• 20 years experience in shipping • Integration from Excel to Enterprise ERP
• Part of UPS Ready for 10+ years • Handle complex business rules
• Rapid company growth • Premiere customer service
3
U.S. Marketing / Business Planning | Confidential – For internal use only 3
4. Where Are the Opportunities?
Expanding • Channels could determine UPS Service
Sales • Growth of eCommerce (eBay, Amazon)
Channels • Balancing P&L of shipping
• Mix of B2B, B2C processes
Increased
Complexity in • Complex shipping rules
Warehouse • Too much clerical/paperwork
• Low-cost, on-time shipping
Heightened
Customer • Mandates such as labels, doc, ASN
Pick/Pack
Expectations Ship • Real time status
U.S. Marketing / Business Planning | Confidential – For internal use only 4
5. Real Customers With Real ROI
Fulfillment
Shipping
Products: Snack Foods Products: Machinery & tools
Segment: Food processing Segment: Wholesale distribution
Functional Area: Logistics Functional Area: Fulfillment
Challenge: Challenge:
• Up to 250 shipments per day • 200-300 shipments per month
• Front office produced shipping documents • Domestic and international
• No MAS 200 & WorldShip integration • Serialized equipment
• Extra data entry, duplicate address books • 2-3 errors per month
• $600-$1000 cost per error
Solution: Solution:
• Bidirectional integration • Pack validation, with serial number
• Eliminated 100% shipping data entry • Savings $24K per year
• Improve customer service • Improved customer service
U.S. Marketing / Business Planning | Confidential – For internal use only 5
6. Real Customers With Real ROI
Fulfillment Shipping
Products: Gourmet Food Products: Home lighting
Segment: eCommerce Segment: eCommerce
Functional Area: Fulfillment Functional Area: Shipping/returns
Challenge: Challenge:
• 200-300 shipments per day • 10-15 returns per day
• Multiple documents for pick/pack/ship • 2 hours processing per day
• Legacy system performance was slow • Complex charge-back rules
• Costly pick/ship errors ($36 per error) • Too much clerical paperwork
• Minimal time for customers
Solution: Solution:
• Integrated pack slip/UPS label • Integrate RMA & UPS
• Increased fulfillment productivity by 50% • Savings $17.5K per year
• Reduced shipping errors • Reduced clerical tasks 96%
U.S. Marketing / Business Planning | Confidential – For internal use only 6
8. Automate Advanced Business Rules
Shipment Origin/Dest
Consignee
Details Address
• Weight, dims • Loyalty programs • Residential
• Value • Drop ship • Urban area
• Commodity • Preferred service • PO Box
• Delivery date • International
OzLINK
Automate Business Rules
Service Shipping Options Package Options
• Ground • Return Service • Delivery confirmation
• Next Day Air • Saturday Delivery • Flexible parcel ins.
• Mail Innovations • Int’l Commodity • Declared value
• Freight • etc • etc.
• etc
10. Create Branded Pack Slips and
Real-time e-mails
Branded e-mails Branded packing slips
to improve customer service For drop ship customers
and repeat business or different brands
13. OzLINK for UPS: A Solution for Every Customer
Value
OzLINK
for UPS
Custom
• Integration to any accounting/ERP
OzLINK • Customer business rules
for UPS
Pro • $99.95 per month
• Pre-built integration QuickBooks, NetSuite
• 5 minutes to integrated WorldShip shipping
OzLINK
for UPS • $29.95 per month
Plus
• Excel batch processing
• Negotiated and list rates
• Batch shipping with WorldShip
OzLINK • $15.95 per month
for UPS
•Rating (small package and freight)
•Address Validation
•Tracking
• Free Degree of Integration
13
14. OzLINK Pro: Out of the Box
Integration with UPS WorldShip
Host System:
Orders
ERP/accounting
OR
WorldShip
Costs &
Tracking
• Bi-directional integration
• Go live in minutes
• All QuickBooks editions including online
• Supports all UPS services: International paperless
invoice, freight, mail innovations, SurePost, etc.
15. OzLINK Custom Integrates End-to-End Fulfillment
Host System:
ERP/accounting
• Integrate to any host
• Streamline fulfillment/operations
• Handle advanced business rules
• Rapid time to implement
16. OzLINK Custom Integrated with Virtually Any Host
CRM/ ERP/
Accounting Homegrown
eCommerce
Web
ODBC Services
Batch Files XML
Terminal Legacy
Emulators Applications
19. Summary of Needs
• Is WorldShip integrated to your ERP/host?
• Do you need to automate shipping rules?
• Do you want to send a branded email notification to
your customers?
• Do you drop ship on behalf of your customers?
• Do you sell through Amazon, eBay, etc?
• Do you sell to large retailers?
• Do you want to use TNT to select a shipping service?
• Do you ship UPS freight?
19
U.S. Marketing / Business Planning | Confidential – For internal use only 19
20. Capture The Opportunity: Agile Approach
1. Review end-to-end fulfillment process for issues
2. Stack rank the issues based on ROI
3. Pick one or two top priorities, start small
4. Leverage external domain experts: UPS, OzLINK
5. Define goals & expectations
6. Align team to deliver solution
7. Use success to tackle next priority
Continuous improvement
20
U.S. Marketing / Business Planning | Confidential – For internal use only 20