Extending UPS WorldShip
Agenda     • Welcome     • Oz Development Introduction     • Where are the Opportunities?            •   Real customer ROI...
Oz and UPS Oz Overview                                                   A Solution for Every UPS Customer • Over 10,000 j...
Where Are the Opportunities?        Expanding                                                        • Channels could dete...
Real Customers With Real ROI                                                                        Fulfillment Shipping  ...
Real Customers With Real ROIFulfillment                                                               Shipping            ...
Extending WorldShip to Capture Opportunities          Streamline                       Service                         Aut...
Automate Advanced Business Rules             Shipment                                          Origin/Dest                ...
Streamline Pick/Pack/Ship withCombo Packing Slip and UPS Label    Orders   Pick/Pack    & Label     Ship    Confirm
Create Branded Pack Slips andReal-time e-mails        Branded e-mails          Branded packing slips to improve customer s...
Automate Shipping Documents     Retail                       International                 Bill of Lading   Compliance    ...
OzLINK Solutions Overview
OzLINK for UPS: A Solution for Every CustomerValue                                                                        ...
OzLINK Pro: Out of the BoxIntegration with UPS WorldShip           Host System:                                      Order...
OzLINK Custom Integrates End-to-End Fulfillment                        Host System:                        ERP/accounting ...
OzLINK Custom Integrated with Virtually Any Host      CRM/              ERP/                     Accounting          Homeg...
OzLINK Demo              Solution               Demo                         17
Options and Next Steps
Summary of Needs     • Is WorldShip integrated to your ERP/host?     • Do you need to automate shipping rules?     • Do yo...
Capture The Opportunity: Agile Approach      1. Review end-to-end fulfillment process for issues      2. Stack rank the is...
OzLINK Demo              Q &A                     21
OzLINK for UPS: Additional Information                     508-366-1969               sales@ozdevelopment.com             ...
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Extending UPS WorldShip with OzLINK

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This OzLINK for UPS Custom Webinar covers the benefits of extending the capabilities of UPS WorldShip® by integrating it into your pick, pack, ship process. You will also learn how to Streamline fulfillment and increase accuracy, efficiency and customer satisfaction all helping you achieve a faster time to value.

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Extending UPS WorldShip with OzLINK

  1. 1. Extending UPS WorldShip
  2. 2. Agenda • Welcome • Oz Development Introduction • Where are the Opportunities? • Real customer ROI • Streamline pick/pack/ship • Service customer channels • Integrate & automate fulfillment • OzLINK Solution Overview • Q&A 2 U.S. Marketing / Business Planning | Confidential – For internal use only 2
  3. 3. Oz and UPS Oz Overview A Solution for Every UPS Customer • Over 10,000 joint customers • Scales down and up with size of business • 20 years experience in shipping • Integration from Excel to Enterprise ERP • Part of UPS Ready for 10+ years • Handle complex business rules • Rapid company growth • Premiere customer service 3 U.S. Marketing / Business Planning | Confidential – For internal use only 3
  4. 4. Where Are the Opportunities? Expanding • Channels could determine UPS Service Sales • Growth of eCommerce (eBay, Amazon) Channels • Balancing P&L of shipping • Mix of B2B, B2C processes Increased Complexity in • Complex shipping rules Warehouse • Too much clerical/paperwork • Low-cost, on-time shipping Heightened Customer • Mandates such as labels, doc, ASN Pick/Pack Expectations Ship • Real time status U.S. Marketing / Business Planning | Confidential – For internal use only 4
  5. 5. Real Customers With Real ROI Fulfillment Shipping Products: Snack Foods Products: Machinery & tools Segment: Food processing Segment: Wholesale distribution Functional Area: Logistics Functional Area: FulfillmentChallenge: Challenge:• Up to 250 shipments per day • 200-300 shipments per month• Front office produced shipping documents • Domestic and international• No MAS 200 & WorldShip integration • Serialized equipment• Extra data entry, duplicate address books • 2-3 errors per month • $600-$1000 cost per errorSolution: Solution:• Bidirectional integration • Pack validation, with serial number• Eliminated 100% shipping data entry • Savings $24K per year• Improve customer service • Improved customer service U.S. Marketing / Business Planning | Confidential – For internal use only 5
  6. 6. Real Customers With Real ROIFulfillment Shipping Products: Gourmet Food Products: Home lighting Segment: eCommerce Segment: eCommerce Functional Area: Fulfillment Functional Area: Shipping/returnsChallenge: Challenge:• 200-300 shipments per day • 10-15 returns per day• Multiple documents for pick/pack/ship • 2 hours processing per day• Legacy system performance was slow • Complex charge-back rules• Costly pick/ship errors ($36 per error) • Too much clerical paperwork • Minimal time for customersSolution: Solution:• Integrated pack slip/UPS label • Integrate RMA & UPS• Increased fulfillment productivity by 50% • Savings $17.5K per year• Reduced shipping errors • Reduced clerical tasks 96% U.S. Marketing / Business Planning | Confidential – For internal use only 6
  7. 7. Extending WorldShip to Capture Opportunities Streamline Service Automate Pick/Pack Customer Shipping Ship Channels Documents• Combine pack-list & label • Branded pack slips • Retail compliant labels• Scan based pack verification • Label customizations • Paperless commercial invoice• Batch shipping • Branded E-mail notifications • ASN• Bar code scanning • Auto-create return labels • UPS Freight/BOL• Automate business rules • Drop ship capabilities • UPS SurePost • UPS Mail Innovations
  8. 8. Automate Advanced Business Rules Shipment Origin/Dest Consignee Details Address • Weight, dims • Loyalty programs • Residential • Value • Drop ship • Urban area • Commodity • Preferred service • PO Box • Delivery date • International OzLINK Automate Business Rules Service Shipping Options Package Options • Ground • Return Service • Delivery confirmation • Next Day Air • Saturday Delivery • Flexible parcel ins. • Mail Innovations • Int’l Commodity • Declared value • Freight • etc • etc. • etc
  9. 9. Streamline Pick/Pack/Ship withCombo Packing Slip and UPS Label Orders Pick/Pack & Label Ship Confirm
  10. 10. Create Branded Pack Slips andReal-time e-mails Branded e-mails Branded packing slips to improve customer service For drop ship customers and repeat business or different brands
  11. 11. Automate Shipping Documents Retail International Bill of Lading Compliance shipments Paperless Invoice
  12. 12. OzLINK Solutions Overview
  13. 13. OzLINK for UPS: A Solution for Every CustomerValue OzLINK for UPS Custom • Integration to any accounting/ERP OzLINK • Customer business rules for UPS Pro • $99.95 per month • Pre-built integration QuickBooks, NetSuite • 5 minutes to integrated WorldShip shipping OzLINK for UPS • $29.95 per month Plus • Excel batch processing • Negotiated and list rates • Batch shipping with WorldShip OzLINK • $15.95 per month for UPS •Rating (small package and freight) •Address Validation •Tracking • Free Degree of Integration 13
  14. 14. OzLINK Pro: Out of the BoxIntegration with UPS WorldShip Host System: Orders ERP/accounting OR WorldShip Costs & Tracking • Bi-directional integration • Go live in minutes • All QuickBooks editions including online • Supports all UPS services: International paperless invoice, freight, mail innovations, SurePost, etc.
  15. 15. OzLINK Custom Integrates End-to-End Fulfillment Host System: ERP/accounting • Integrate to any host • Streamline fulfillment/operations • Handle advanced business rules • Rapid time to implement
  16. 16. OzLINK Custom Integrated with Virtually Any Host CRM/ ERP/ Accounting Homegrown eCommerce Web ODBC Services Batch Files XML Terminal Legacy Emulators Applications
  17. 17. OzLINK Demo Solution Demo 17
  18. 18. Options and Next Steps
  19. 19. Summary of Needs • Is WorldShip integrated to your ERP/host? • Do you need to automate shipping rules? • Do you want to send a branded email notification to your customers? • Do you drop ship on behalf of your customers? • Do you sell through Amazon, eBay, etc? • Do you sell to large retailers? • Do you want to use TNT to select a shipping service? • Do you ship UPS freight? 19 U.S. Marketing / Business Planning | Confidential – For internal use only 19
  20. 20. Capture The Opportunity: Agile Approach 1. Review end-to-end fulfillment process for issues 2. Stack rank the issues based on ROI 3. Pick one or two top priorities, start small 4. Leverage external domain experts: UPS, OzLINK 5. Define goals & expectations 6. Align team to deliver solution 7. Use success to tackle next priority Continuous improvement 20 U.S. Marketing / Business Planning | Confidential – For internal use only 20
  21. 21. OzLINK Demo Q &A 21
  22. 22. OzLINK for UPS: Additional Information 508-366-1969 sales@ozdevelopment.com upsready.ozdevelopment.com

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