Welcome        !           OxfordCambridge.Org                                 The Seeds Of Learning                      ...
KeyPoints to develop in your own                                                           time!      Anger Management at ...
Aim of publication           To introduce the reader to Anger           Management in the WorkplaceBusiness Skills: Commun...
The Seeds Of Learning       OxfordCambridge.Org                                 The Seats of LearningBusiness Skills: Comm...
Learning Objectives            After developing the KeyPoints outlined in this publication,                   you should ...
Anger Management at Work - Sections list         ☺ Experiencing Anger         ☺ Managing Your AngerBusiness Skills: Commun...
Anger Management at Work – Summary  ☺ Like most people, you have probably become    angry at work.  ☺ A disagreement with ...
(Section 1) Experiencing Anger – Summary  ☺ Like most people, you have probably gotten    angry while at work.  ☺ A disagr...
(Section 1) Experiencing Anger – HighPoints  ☺ Understanding Anger  ☺ Tackling Anger at Its Roots  ☺ Encountering Angry Pe...
(Section 1) HighPoints - Understanding Anger  ☺ recognize the benefits of understanding    anger.  ☺ match the steps of th...
(Section 1) HighPoints - Tackling Anger at Its Roots  ☺ identify the benefits of understanding how    to address anger at ...
(Section 1) HighPoints - Encountering Angry People  ☺ identify the benefits of knowing how to    handle an angry person.  ...
(Section 2) Managing Your Anger – Summary  ☺ You are angry and you want to let everyone    know it. But, is this really a ...
(Section 2) Managing Your Anger – Summary  ☺ This could provide techniques that a    motivated person can use to deal with...
(Section 2) Managing Your Anger – HighPoints  ☺ First Steps in Handling Anger  ☺ Dealing with Initial AngerBusiness Skills...
(Section 2) HighPoints - First Steps in Handling Anger  ☺ recognize the benefits of learning the first    steps in handlin...
(Section 2) HighPoints - Dealing with Initial Anger  ☺ identify the benefits of understanding how    to deal with initial ...
(Section 2) HighPoints - Solving the Anger Problem  ☺ recognize the benefit of solving the problem    that is causing ones...
(Section 2) HighPoints - Solving the Anger Problem  ☺ apply the rules for expressing anger    appropriately.  ☺ identify e...
Anger Management at Work – Conclusion  ☺ At this point you should be able to be    familiar with the following:           ...
OxfordCambridge.Org                                 The Seeds Of Learning        Information Gathering LinksBusiness Skill...
Thank you for your interest!           OxfordCambridge.Org                                 The Seeds Of Learning          ...
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Anger Management at Work

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A disagreement with a colleague or manager during a business meeting could make you lose your temper. Learn why people become angry and recognize how you express your own anger. Learn simple techniques to minimize angry emotions, thoughts, and behaviors. Learn what to do when you encounter angry people.

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  • OxfordCambridge.Org , The Seeds of Learning , is about electronic educational materials at entry level for anyone looking for a preview summary on selected topics.
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  • 04/17/13 OxfordCambridge.Org.
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  • 04/17/13 OxfordCambridge.Org.
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  • Anger Management at Work

    1. 1. Welcome ! OxfordCambridge.Org The Seeds Of Learning knowledge can free the mindBusiness Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
    2. 2. KeyPoints to develop in your own time! Anger Management at Work Introductory concepts in Anger Management @ OxfordCambridge.Org all for free and free for all. The information gathered here are under the format of KeyPoints for readers to develop in their own time. Some tips on how to proceed, perhaps: - Identify all the Keypoints on which you feel a need to expand your knowledge. - Choose a good book or two or info from Internet and then work towards gaining the needed knowledge. Please Enjoy!Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
    3. 3. Aim of publication To introduce the reader to Anger Management in the WorkplaceBusiness Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
    4. 4. The Seeds Of Learning OxfordCambridge.Org The Seats of LearningBusiness Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
    5. 5. Learning Objectives  After developing the KeyPoints outlined in this publication, you should be able: ☺ understanding anger ☺ managing stress ☺ arguing without anger ☺ expressing anger appropriately ☺ countering anger ☺ letting go of anger ☺ taking controlBusiness Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
    6. 6. Anger Management at Work - Sections list ☺ Experiencing Anger ☺ Managing Your AngerBusiness Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
    7. 7. Anger Management at Work – Summary ☺ Like most people, you have probably become angry at work. ☺ A disagreement with a coworker or manager could make you lose your temper and voice your anger, but is this really a good idea? ☺ What will your coworkers or manager think of your outburst? ☺ While confronting anger in the workplace is inevitable, its important to minimize your angry thoughts, emotions and behaviors, and channel your energy into more constructive activities.Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
    8. 8. (Section 1) Experiencing Anger – Summary ☺ Like most people, you have probably gotten angry while at work. ☺ A disagreement with a colleague or manager during a business meeting could make you lose your temper. ☺ By developing these KeyPoints, you could learn why people become angry and recognize how you express your own anger. ☺ You might also learn simple techniques to minimize angry emotions, thoughts, and behaviors. ☺ Since you may have to deal with other peoples anger at work, you will also learn what to do when you encounter angry people.Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
    9. 9. (Section 1) Experiencing Anger – HighPoints ☺ Understanding Anger ☺ Tackling Anger at Its Roots ☺ Encountering Angry PeopleBusiness Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
    10. 10. (Section 1) HighPoints - Understanding Anger ☺ recognize the benefits of understanding anger. ☺ match the steps of the anger process to examples. ☺ identify examples of the causes of anger. ☺ identify the types of anger. ☺ match the types of anger to examples of each.Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
    11. 11. (Section 1) HighPoints - Tackling Anger at Its Roots ☺ identify the benefits of understanding how to address anger at its roots. ☺ identify examples of ways to manage anger- causing stress. ☺ match techniques for taking control of anger to examples. ☺ identify the techniques for changing angry behavior to assertive behavior. ☺ manage angry behavior appropriately in a business scenario.Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
    12. 12. (Section 1) HighPoints - Encountering Angry People ☺ identify the benefits of knowing how to handle an angry person. ☺ identify examples of how to help a person deal with anger. ☺ respond appropriately to help an angry person deal with anger in a specific business scenario. ☺ identify examples of methods for responding to an angry person. ☺ respond appropriately to an angry person in a given scenario. ☺ match behavior that is appropriate during an argument to examples. ☺ employ appropriate behavior during an argument in a business scenario.Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
    13. 13. (Section 2) Managing Your Anger – Summary ☺ You are angry and you want to let everyone know it. But, is this really a good idea? ☺ What will your colleagues or your supervisor think of your outburst? Is there something that you could do to control your anger? ☺ The KeyPoints here will help you manage your anger so that you will be less angry and will be able to channel your energy into more constructive activities. ☺ You will learn the stages of managing your anger and techniques that will be useful for preventing your anger from getting out of control.Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
    14. 14. (Section 2) Managing Your Anger – Summary ☺ This could provide techniques that a motivated person can use to deal with manageable anger. ☺ However, these techniques do not replace counseling or other professional assistance where such attention is appropriate.Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
    15. 15. (Section 2) Managing Your Anger – HighPoints ☺ First Steps in Handling Anger ☺ Dealing with Initial AngerBusiness Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
    16. 16. (Section 2) HighPoints - First Steps in Handling Anger ☺ recognize the benefits of learning the first steps in handling anger. ☺ identify the steps for taking an anger time- out. ☺ employ the appropriate steps for taking an anger time-out, given a business scenario. ☺ identify examples of the techniques used to appropriately release anger.Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
    17. 17. (Section 2) HighPoints - Dealing with Initial Anger ☺ identify the benefits of understanding how to deal with initial feelings of anger. ☺ select examples of questions that help clarify the cause of ones anger. ☺ identify the thinking styles that can distort thinking and cause anger. ☺ apply the appropriate technique to counter the distorted thinking style that causes anger, in a given scenario. ☺ determine whether a given comment is a personal attack or professional feedback, in a given scenario. ☺ employ the actions for depersonalizing feelings of anger, in a given scenario.Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
    18. 18. (Section 2) HighPoints - Solving the Anger Problem ☺ recognize the benefit of solving the problem that is causing ones anger. ☺ select examples of questions to ask oneself when deciding to take action. ☺ determine whether to take action, in a given anger scenario. ☺ sequence examples of the steps for solving the problem that is causing ones anger. ☺ solve a specific problem causing anger, in a scenario. ☺ match the rules for expressing anger appropriately to examples of each.Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
    19. 19. (Section 2) HighPoints - Solving the Anger Problem ☺ apply the rules for expressing anger appropriately. ☺ identify examples of effective techniques for letting go of anger. ☺ apply the techniques to let go of anger in a given scenario.Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
    20. 20. Anger Management at Work – Conclusion ☺ At this point you should be able to be familiar with the following: • managing stress. • helping an angry person. • arguing without anger. • expressing anger appropriately. • countering anger. • depersonalizing anger. • letting go of anger. • taking control. • responding to anger. • understanding anger.Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
    21. 21. OxfordCambridge.Org The Seeds Of Learning Information Gathering LinksBusiness Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
    22. 22. Thank you for your interest! OxfordCambridge.Org The Seeds Of Learning knowledge can free the mindBusiness Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org

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