Using Agile Thinking to Deliver What Business Really Wants


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Using Agile Thinking to Deliver What Business Really Wants

  1. 1. CXO AdvisorAdvise – Innovate – ChangeUsing agile thinking to deliverwhat business really wants
  2. 2. Good IT trends are good for everyone… Yes?In the early 1990’s e-mail was a great tool It allowed ‘instant’ communication It allowed ‘free’ mail to be distributed It allowed mass mailing at no cost It removed a whole layer of workers (Remember thetyping pool?) It allowed cross boundary communications – direct• E-mail your CEO, the cleaners, your competitors, andclientsWhen was the last time you received aChristmas Card?WHAT IF YOU ARE A POST OFFICE?E-mail has wiped out at least1/3 of post office revenuesE-mail has forced Post Offices to radically change theirbusiness models:Their major business is now order fulfilmentOh yes, they also deliver letters
  3. 3. You can’t join the dots if you can’t see the dotsSome dots: What business really wants from IT Agile thinking in delivering what business wants The new roles of IT
  4. 4. What business really wants from ITOver ten years, over 1000 CEOs have said:Deliver IT without fuss,get involved in business improvement,and give appropriate leadershipMeeting this requirement is now amatter of survival for CIOs
  5. 5. Agile thinking to deliver IT without fussMore with less Actually not more with less: Prove the value The ‘keep the lights on” trapNever talk costs Ratios – IT cost per ton / new customer. 3x less lifecycle cost Risk mitigation drives cost - Innovation drives revenueDont involve us in the technology Use OutSystems Agile Platform as the glueDont do jargon Model the solution in business termsDont hold us back Kill your legacyGood enough now Succeed / fail quickly Minimum Viable Product thinking Sprint thinkingDesign and development without fuss Pace / layer thinking Business driver led
  6. 6. Involved in business improvementPro-act rather than react How many of your IT managers are:• On the shop floor• In the branches• On the trucks• Accompanying the engineers?Business measures of success POC – with business resultsBusiness results define success, not PowerPoint presentations Show business results before PowerPoint Find IT friendly users as test subjectsThe white space in business…
  7. 7. Find and fill the white space in businessIT is the only department that doesnt see the business in isolation Systems thinking• Process• Rules• User Interface• Roles• DataContentProgram management Lifecycles Portfolio managementArchitectureValue unlock Benefits realisation Relationship between systems and what people are supposed to deliver
  8. 8. Appropriate leadershipCompetitive Products Markets Channels CompetenciesPOCs Meaning and attention Trends relevant to businessPOC / Pilots / Game testers And then...How did IT become the star of the organisation? Agile Change Modelling Architecture
  9. 9. IT to ACTInformation Technology Department?Rather become the ACT department: Applied How business exploits technology Competitive Agile, innovative – it’s not about the technology, it’s about what itmeans and how it can be used Technology Manage technology, don’t do itACT
  10. 10. DO IT TO YOURSELF BEFORE SOMEONE DOES IT TO YOUI would be excited to encounter people delighted by surprisesinstead of the ones I now meet who are scared to death of them.Margaret Wheatley: “Leadership and the New Science”