© 2013 COOLProfs© 2013 COOLProfsTurning Logistic Data IntoValuable Traveler InformationJoachim VandecasteeleCTO COOLProfsh...
© 2013 COOLProfsRotterdamse Elektrische Tram
© 2013 COOLProfs600.000 Travelers a Day!TravelersDaily 600.000Yearly 185.700.000
© 2013 COOLProfsPublic TransportLines VehiclesBus 34 238Tram 8 118Metro 3 152Fast Ferry 1 1
© 2013 COOLProfsTimetable
© 2013 COOLProfsPlanned Events
© 2013 COOLProfsUnplanned Events
© 2013 COOLProfsApplication Landscape
© 2013 COOLProfsInternal Data StoreEmployees ContractsRoster planningDaily scheduleOvertimeLeave rightsVacationOutsourcedS...
© 2013 COOLProfsSo, what’s the problem?
© 2013 COOLProfsRIVER
© 2013 COOLProfsCommunication ChannelsRETWebsiteTwitter DynamicDisplaysTabletsEmployeesOV9292websiteE-mailSMSRadioRijnmond...
© 2013 COOLProfsWebsite
© 2013 COOLProfsTwitter
© 2013 COOLProfsDynamic Displays
© 2013 COOLProfsTablets RET Employees
© 2013 COOLProfsPublic Transport Website
© 2013 COOLProfsE-mail
© 2013 COOLProfsSMS
© 2013 COOLProfsRadio Rijnmond
© 2013 COOLProfsMetro Stations
© 2013 COOLProfsWrap-up• Informing Daily 600.000 Travelers• About Disruptions in the Timetable• Using a Central Data Store...
© 2013 COOLProfs… and what do the travellers think?Type oftransportation2012 TargetMetro 6,3 6,3Tram 6,0 5,7Bus 5,5 5,5Tot...
© 2013 COOLProfs© 2013 COOLProfswww.coolprofs.comjoachim.vandecasteele@coolprofs.com+31 6 47922488@jvandecasteeleCOOLEvent...
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Cool profs ret turning logistic data into valuable traveler information - joachim vandecasteele v04 draft

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Cool profs ret turning logistic data into valuable traveler information - joachim vandecasteele v04 draft

  1. 1. © 2013 COOLProfs© 2013 COOLProfsTurning Logistic Data IntoValuable Traveler InformationJoachim VandecasteeleCTO COOLProfshttp://bit.ly/RETNXTSTP
  2. 2. © 2013 COOLProfsRotterdamse Elektrische Tram
  3. 3. © 2013 COOLProfs600.000 Travelers a Day!TravelersDaily 600.000Yearly 185.700.000
  4. 4. © 2013 COOLProfsPublic TransportLines VehiclesBus 34 238Tram 8 118Metro 3 152Fast Ferry 1 1
  5. 5. © 2013 COOLProfsTimetable
  6. 6. © 2013 COOLProfsPlanned Events
  7. 7. © 2013 COOLProfsUnplanned Events
  8. 8. © 2013 COOLProfsApplication Landscape
  9. 9. © 2013 COOLProfsInternal Data StoreEmployees ContractsRoster planningDaily scheduleOvertimeLeave rightsVacationOutsourcedServicesEmployeesInfrastructureTimescheduleService allocatieSystemsInterfacesAuthorizationOrganisationRIDS
  10. 10. © 2013 COOLProfsSo, what’s the problem?
  11. 11. © 2013 COOLProfsRIVER
  12. 12. © 2013 COOLProfsCommunication ChannelsRETWebsiteTwitter DynamicDisplaysTabletsEmployeesOV9292websiteE-mailSMSRadioRijnmondMetroStations
  13. 13. © 2013 COOLProfsWebsite
  14. 14. © 2013 COOLProfsTwitter
  15. 15. © 2013 COOLProfsDynamic Displays
  16. 16. © 2013 COOLProfsTablets RET Employees
  17. 17. © 2013 COOLProfsPublic Transport Website
  18. 18. © 2013 COOLProfsE-mail
  19. 19. © 2013 COOLProfsSMS
  20. 20. © 2013 COOLProfsRadio Rijnmond
  21. 21. © 2013 COOLProfsMetro Stations
  22. 22. © 2013 COOLProfsWrap-up• Informing Daily 600.000 Travelers• About Disruptions in the Timetable• Using a Central Data Store (RIDS)• Crafted with OutSystems Agile Platform• Supporting a Multi Channel Communication• Creating Valuable Travel Information!“Thanks to the new RIVER system the travelers informants canrespond much more quickly on disturbance in the timetable.First, it took an average of twenty minutes to get all theinformation channels to operate, now only two minutes.”Patricia van Caubergh, Marketing, Sales & Services of RET
  23. 23. © 2013 COOLProfs… and what do the travellers think?Type oftransportation2012 TargetMetro 6,3 6,3Tram 6,0 5,7Bus 5,5 5,5Total 6,0 6,0Customer satisfaction on the aspectof information about disturbances
  24. 24. © 2013 COOLProfs© 2013 COOLProfswww.coolprofs.comjoachim.vandecasteele@coolprofs.com+31 6 47922488@jvandecasteeleCOOLEvent App

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