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Cs in actionn

Get Sustainable Sales through CS

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Cs in actionn

  1. 1. ANALISA EVALUASI PENCAPAIAN PENJUALAN & CUSTOMER SATISFACTION (CS) Dipresentasikan oleh Nama : Otniel Joko Wijaya Dealer : PT Sun Star Motor Kota : Salatiga Tanggal : 14 November 2016
  2. 2. CS in ACTION ZDT Zero Dark Thirty https://youtu.be/EYFhFYoDAo4 Penangkapan Osama Bin Laden adalah Hasil Kerja Tim
  3. 3. CIA CS in Action
  4. 4. Berharga : 2 Sisi Berfungsi
  5. 5. (Empowering, Culture, Booster) Hit the Score
  6. 6. 1. Man Power Empowering CSO as a Leader Cloning Ritual • https://youtu.be/RA6HGfoKdLo • ( Monday Morning Briefing, Mechanic Briefing, Sales Briefing, Employee Event ) • ( Salesforce jd SM n BM, OB jd Ka Spart, OB jd Promotion staff )
  7. 7. Not Cute in Anything • Jangan cewek cantik kelakuan kasar • Not "make over" work but mindset n team work
  8. 8. 2. Keep in Touch PKT Ceremonial Weekly 3S VISIT (solution - 3S sales - image) Silahturahmi (Segmented gathering, Member Card)
  9. 9. Hit the Score Accomplish the Result a. CSI SSI Oke b. Market Share Oke Maintenance the Result (Tambak Tepi Laut)
  10. 10. a. CSI SSI OKE
  11. 11. b. Market Share OKE
  12. 12. https://youtu.be/6KZ5N_Ghzh4
  13. 13. TAMBAK • Data Repeat Order (SDMS) • Data Pelanggan Bengkel • Segmented Gathering
  14. 14. SDMS
  15. 15. LAUT • Follow up Referensi Customer • Pameran All Brand Bersama • Info & Lunch KaCab All Brand (Salmon : Salatiga Otomotif Network)
  16. 16. (Empowering, Culture, Booster) Hit the Score
  17. 17. The End

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