We are Osudio. We believe in a full service offering that helps companies succeed in an ever changing world. Our business is about people and how they interact with technology. That's why we place such a high value on UX and digital communications skills. We constantly search for the right balance between cutting edge user experience and robust technology. Because let;s face it, what is great technology if people have trouble using it? Enjoy this slideshare and find out more about how our services made businesses successful.

1. Customer Success
Services
We have 20 years of experience building digital success
in the constantly changing world of E-business. From
E-business strategy, creativity to solution delivery.

2. we are Osudio.
One of Europe’s
largest E-business
specialist.
We help you excel in
every market channel
In E-business for 20 years
200 Digital Professionals
Partnering with the best software companies
in the market
5 countries, 8 locations
Award winning
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3. Galeria Inno
Full service E-business success
Galeria Inno is the number one
department store in Belgium offering
over 600 premium brands.
Today Galeria Inno owns
16 department stores on top-end
locations where customers can have
an unique shopping experience. Galeria
Inno teamed up with Osudio to take this
experience to the omni-channel.
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#1
BE
Commerce
2015

4. Galeria Inno
“Osudio handled all of our digital channels.
This allowed us to concentrate on our core
business of offering a unique and premium
designer brand shopping experience,
thus paving the way for an even greater
customer experience and wider product
range for our future.”
C. Rudiger
Director Logistics Supply chain - ICT
at Galeria Inno
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5. 5
Full Service
We deliver all aspects of E-business
Digital marketing
Set up and manage the perfect mix
between SEO, SEA email marketing
affiliates and social.
Merchandising
The right product in the right place.
Analytics and reporting
Main Metrics - Budget – Forecasting,
managing and reporting cost,
investment, turnover and margin.
General management
General ecommerce project
management and planning.
Onboarding
Total process of getting products of
suppliers online in the webshop.
Sales cycle
Find and keep your omnichannel
customers: know, trust, consider,
convert, repeat, refer.

6. Building your business
“For the first time in many years our team
has been able to put all our experience and
knowledge to use, to directly contribute to
the bottom line of our customers“.
Luc Box
COO at Osudio
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7. Business Support
We help you with:
7
P&L yearly cycles
forecast, manage and
report all E-commerce
services
Daily, weekly and
monthly follow up
Analyses and advise
based on best practice
in omnichannel
approach, distribution
Status reporting,
change- and process
management
Teamstructure on
client side

8. 8
Assortment onboarding
Consistent assortment in all channels:
Build and maintain
connections with
suppliers, enrich
content (images,
text and rich media)
implement standards,
and set up a suitable
long-tail approach.
Text, format,
specifications and
descriptions of the
products
Images
Physical stock
Matching the
products for sets,
cross en upsell
Tuning and matching
the separate flows
Design automatic
link & structure
Product Information
Management (PIM) –
databases of suppliers
Manual adjustments
& corrections
Set up reviews and
translations

9. 9
Enhancing your
Sales Cycle
Continuously increasing business
With 20 years of experience, Osudio has made many of
these E-commerce services to its second nature. We
therefore believe that our experienced team can help
you reach your sales goals by finding and keeping your
omni-channel customer.
By putting the right product on the right place, we can
keep your customers happy and your costs controlled.
Providing all E-commerce services you need, we are
convinced that our skilled people together with our
proven track record in E-commerce will grow your sales.

10. 10
Digital marketing
Create footfall and engagement
General planning,
yearly, monthly and
weekly follow up
Search Engine
Advertising
Selection and general
succession of a
partner
Yearly planning
Daily and weekly
follow up of
campaigns in terms of
budget and efficiency
Email marketing
Designing and
managing the email-
campaign platform
Managing email
database
Selection and
segmentation of the
email database
General and
segmented
newsletters
Monitoring and advise
on output

11. 11
Digital Merchandising
Create relevancy
General design and
managing onsite
merchandising
Content
Manual planning
Selection and
implementation of a
merchandising tool
Contains:
- Onsite
merchandising
components
- Ordering products in
lister
- Search and results
- Brand pages
- Several campaigns
and commercial
pages

12. 12
Analytics and
reporting
Performance improvement based on insights
General design and
managing of web
analyzes
Econda and Google
analytics
Integration with
several other
datasources
Hybris, email specific,
adwords
Fixed daily, weekly
and monthly reporting
Specific analyses in
terms of evolution or
if required
Returns, customer
cycles, loyalty,
marketing efficiency,
RFM-follow up, …